FAQs: Service & Amenities
- What services can I expect from W Hotels®?
- What business services does W offer?
- What amenities can I expect in my room at W?
- Can I purchase the unique furnishings I've seen at W?
- I really enjoyed the bath products provided at the hotel. How can I purchase them?
- Can I bring my pet to a W?
- How can I make special requests regarding my stay?
What services can I expect from W Hotels®?
W offers all the things you need to keep your mind and body balanced. Our attention to detail and devotion to service is unparalleled. With our Whatever/Whenever service, we’ll transform your dreams into a reality at the touch of a button. From a bathtub of hot chocolate to a jet set birthday at 35,000 feet, we’ve got you covered. Read all about our never-ending quest to revamp your hotel experience in our Guest Services section.
What business services does W offer?
Whatever your business may be, you can count on W to help get it done. Each of our hotel rooms is wired to be a virtual office, with two phones and high-speed laptop connectivity. Most lobbies are wireless and all W Hotels are equipped with a full-service “Wired” business center.As for your meetings, no matter what you're planning, don't worry, we'll find just the right space to fit your needs—visit HOST, our W Meetings and Events section.
What amenities can I expect in my room at W?
The W guest room is a carefully crafted blend of comfort and technology. Custom-made furnishings, like luxurious beds with goose down comforters and 250 thread count sheets, and amenities such as plush cotton bathrobes and Bliss bath products, ensure that you will feel pampered during your W stay. W guest rooms are also fully wired and stocked with appliances, including a radio/CD player/alarm clock with an extensive CD library available and a coffee maker with W's own blend of coffee. Plus you'll love the 27-inch color TV equipped with an entertainment system that features ultrafast Internet access and a large selection of first-run movies.
Can I purchase the unique furnishings I've seen at W?
Whatever you want. Whenever you want it. Visit www.whotelsthestore.com or our retail locations in many W Hotels. Whether you'd like to cuddle up with a fun, flirtatious throw pillow or spice up your desk with a chrome lamp, all products are guaranteed to be of the highest quality. You have our word on it. We're sure you'll enjoy them as much in your home as in our hotels.
I really enjoyed the bath products provided at the hotel. How can I
purchase them?
W Hotels lotions and bath products are made by Bliss, and can be ordered through the W Catalog, on whotelsthestore.com or by calling 800-453-6548. Some individual hotels may use different bath products, and in that case you can contact the hotel directly for more information.
Of course, we love your furry friends. Pets are welcome at all W Hotels, but some restrictions apply. For more detail please visit our P.A.W page insert link to pet details and restrictions page] or contact the hotel where you wish to stay as restrictions and/or fees may vary.
How can I make special requests regarding my stay?
Special requests can be made when booking your reservation online, or by calling the hotel directly. For instance, if you anticipate needing a wake-up call, room service upon arrival, or if you would like flowers waiting for you in your room, our Whatever/Whenever service is here to assist you with whatever. Not every request can be met, but we will do whatever, whenever we can to make your stay with us the very best it can be.
