Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 18 years or older. Be sure to bring ID in case we need to confirm.
Connecting Room Policy
Sorry—connecting rooms aren’t available. Please contact the front desk to request adjacent rooms.
Extra Bedding Policy
Rollaway beds cannot be confirmed prior to arrival and are subject to availability at check-in. Each bed incurs a nightly fee plus tax. Some guest rooms may not be able to accommodate a rollaway bed.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
In the state of California, alcohol is for adults-only—so we only serve and sell to guests 21 and over. (Remember your ID!)
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Animals are family, too! That’s why Aloft Silicon Valley welcomes dogs up to 40 pounds.* Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
* If your dog weighs more than 40 pounds, please contact the hotel directly to discuss a waiver
Health & Well-Being Policies
Aaahhh … breathe easy! We're a 100% smoke-free environment. So please follow our no-smoking rules—there's a 200 USD fine for anyone lighting up inside the hotel.
Check Cashing Policy
The hotel will cash personal checks for SPG Gold Members and above, with valid identification. Other conditions may apply.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.