Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Guests must 21 years or older to purchase alcohol. No outside alcohol is allowed.
Animals are family, too! That’s why Aloft Minneapolis welcomes dogs up to 40 pounds.* No other pets including cats are allowed. Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
All guests with a dog are required to sign a waiver with information about the dog. There is no additional charge for bringing a dog into the guestroom; however, guests are responsible for any damages caused by the animal.
Dogs are allowed to be in the room without the guest outside of a crate/cage; however, the proper door signage must be on the door handle in order to notify the hotel staff of the presence of a dog in the room.
No more than 3 dogs are permitted in any guestroom.
* If your dog weighs more than 40 pounds, please contact the hotel directly to discuss a waiver.
Health & Well-Being Policies
Aaahhh…breathe easy! We're a 100% smoke-free environment. So please follow our no-smoking rules—there's a $500 fine for anyone lighting up inside the hotel.
Check Cashing Policy
Check cashing services are available to guests who present valid identification. There is a limit of $300 per day for SPG Gold or Platinum members and $50 per day for non-member guests.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit Card Policy
We require a major credit card (Visa, Mastercard, American Express, Discover, Diner's Club and Carte Blanche) to be presented at check-in. While cash is accepted as payment, a valid credit card must be authorized at check-in.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.