Políticas do hotel
Guests with special needs will feel right at home! We’re fully compliant with ADA regulations, including offering guest rooms with accessible features.
In the state of Arizona, alcohol is for adults-only—so we only serve and sell to guests 21 and over. (Remember your ID!)
Check Cashing Policy
Sorry—we don’t offer check-cashing services at the hotel. (But we’re happy to help you find a local bank if you need it.)
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Animals are family, too! That’s why Aloft Phoenix-Airport welcomes dogs up to 40 pounds.* Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping! And be sure your pooch is safely secured in a pet crate for any alone time in your Aloft room.
* If your dog weighs more than 40 pounds, please contact the hotel directly to discuss a waiver.
Termos sobre cartões de crédito e de débito
Os cartões de débito e crédito serão autorizados no valor da sua estada durante o check-in, além de uma quantia para cobrir despesas inesperadas. Essa autorização manterá os fundos até o check-out, momento em que o montante implicado durante a estada será cobrado. Os valores autorizados podem demorar até 30 dias após o check-out para serem liberados pelo seu banco ou instituição financeira e o hotel não será responsável por quaisquer taxas ou encargos decorrentes.
Our splash pool offers family fun from morning to night! But please be careful—there's no lifeguard on duty. For that reason, kids can't splash around alone, so be sure they're always accompanied by an adult. For everyone's safety, splash is only accessible with a guest room key.
Aaahhh…breathe easy! We're a 100% smoke-free environment including all guest rooms and public spaces.