Traveling together with family or friends? Many of our Aloft rooms can be connected—usually a king room with a double queen. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits. And if we can't offer you connecting rooms, we'll be sure to assign you rooms as close together as possible.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
Check in at 3pm or later and your Aloft room will be ready and waiting. Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready. No guarantees—it depends on the last guests and our housekeeping schedule—but if we can't squeeze you in early, we'll be happy to hang on to your luggage in the meantime.
Late Checkout Policy
Feel free to sleep in--check-out isn't until 12 noon. Looking to stick around a bit longer? Let us know and we'll try to keep the room available for you, although there may be an additional charge for staying put past 2pm. There's no guarantee, but if we need you to clear the room, we can always stash your suitcase somewhere else until you're ready to go.
Guests with special needs will feel right at home! We’re fully compliant with ADA regulations, including offering guest rooms with accessible features.
In the state of North Carolina, alcohol is for adults-only—so we only serve and sell to guests 21 and over. (Remember your ID!)
Animals are family, too! That’s why Aloft Asheville Downtown welcomes dogs up to 40 pounds.* Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
* If your dog weighs more than 40 pounds, please contact the hotel directly to discuss a waiver.
International visitors, take note: we may need to see your passport (and Visa, if you have one) as ID to validate your payment.
Health & Well-Being Policies
Aaahhh...breathe easy! We're a 100% smoke-free enviroment. So please follow our no-smoking rules—there's a $250 cleaning fee per night for anyone lighting up inside the hotel.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
Got an Aloft or Starwood gift certificate? We'll happily apply them to your hotel bill. If your gift certificate's for a full free night, be sure to contact the hotel in advance to confirm availability.
All direct billing must be preapproved by hotel management and is based on room night volume. Please contact the hotel directly for further details.