Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 18 years or older. Be sure to bring ID in case we need to confirm.
Connecting Room Policy
Traveling together with family or friends? Many of our Aloft rooms can be connected—usually a king room with a double queen. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.
Extra Bedding Policy
We don't have rollaway beds, but many of our Aloft rooms offer two queen-size beds, so be sure to ask if that's what you need. And we're always eager to accommodate your little ones, with baby cribs and child-size air mattresses (thanks to our camp Aloft program) available at no extra charge.
Family Plan Policy
Feel free to bring the kids—room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Cribs are subject to availability. There is a maximum of two adults and two children (under 17 years old) allowed per room. Guests 18 and above must reserve a second room.
We accept all major credit cards, but if plastic's not your thing, we're happy to accept cash too. With cash payment, you'll need to pay the complete room fee (including taxes) in advance, plus a CNY 600 security deposit. Of course, you’ll get the extra back at check-out when we settle your bill, after a quick room inspection to make sure everything's in order.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Sorry—we don’t offer a waitlist. But check back again soon for an opening!
Check-In & Checkout Policies
Early Arrival Policy
Check in at 3pm or later and your Aloft room will be ready and waiting. Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready. No guarantees—it depends on the last guests and our housekeeping schedule—but if we can't squeeze you in early, we'll be happy to hang on to your luggage in the meantime.
If you'd like to check in before 9am, we'll need to charge you a fee equal to one night's room rate.
Early Departure Policy
If you have a sudden change of schedule and need to cut out early, stop by the front desk. We’ll do our best to settle your bill—but we may have to charge you for your full reservation or special promotion.
Please note the prepaid rates will not be refunded in the case of an early departure.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
Guests with special needs will feel right at home! We're fully compliant with disability accessibility regulations, including offering guest rooms with accessible features and wheel chair rentals. Contact the Guest Service Manager or front desk for assistance. TDD equipment is not available.
Feel free to unwind with a drink in your room or at our Nook Restaurant, w xyz bar, or re:fuel—just keep in mind, alcohol’s not allowed in the hotel’s public places.
Animals are family, too! That’s why the Aloft Nanhai, Foshan welcomes dogs up to 40 pounds.* Our pet-friendly arf(SM) program offers a special bed, bowl, and toys, all available to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
* If your dog weighs more than 40 pounds, please contact the hotel directly to discuss a waiver.
Our splash pool offers family fun from 6am to 11pm! But please be careful—there's no lifeguard on duty. For that reason, kids can't splash around alone, so be sure they're always accompanied by an adult. For everyone's safety, splash is only accessible with a guest room key.
Make sure your paperwork’s in order—a valid passport is required at check-in.
Health & Well-Being Policies
Aaahhh…breathe easy in our non-smoking area! You’re welcome to light up outside, but local health codes mean you need to stay at least 20 feet away from any hotel entrance.
Sorry, it’s nothing personal—but we don’t accept personal checks for payment or offer check-cashing services at the hotel. (But we’re happy to help you find a local bank if you need it.)
Gift Certificate Policy
Want to redeem or purchase a gift certificate? Give us a buzz before you arrive and we’ll take care of all the details.
The hotel accepts cash, credit cards, local company checks, bank transfers, and Alipay as forms of payment. A credit card must always be presented at check-in. Please contact the hotel directly if you need a credit card authorization form, or if you want to pay via local company check, bank transfer, or Alipay.