Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 18 years or older. Be sure to bring ID in case we need to confirm.
Connecting Room Policy
Traveling together with family or friends? Four of our Aloft rooms can be connected—usually a king room or a suite with a double queen. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.
Extra Bedding Policy
If you're staying in a king Aloft room and need an extra sleeping space, we'll happily provide a rollaway for just CNY120 (plus 15% tax) per night. And we're always eager to accommodate your little ones, with baby cribs and child-size air mattresses (thanks to our camp Aloft program) available at no extra charge.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Hotel does offer a waitlist. Please contact the hotel directly to be placed on the waitlist.
Políticas de check-in/check-out
Early Arrival Policy
Check in at 3pm or later and your Aloft room will be ready and waiting. Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready. No guarantees—it depends on the last guests and our housekeeping schedule—but if we can't squeeze you in early, we'll be happy to hang on to your luggage in the meantime.
Early Departure Policy
If you have a sudden change of schedule and need to cut out early, stop by the front desk. We’ll do our best to settle your bill—but we may have to charge you a fee equivalent to 50% of one night’s room & tax. No early departure fee will apply when received 24 hours in advance.
For security purposes, valid photo identification is required at check-in. Acceptable forms include an ID card for Chinese guests or a passport for non-Chinese guests. Photo identification must also match the name that is on the reservation.
Late Checkout Policy
Feel free to sleep in—check-out time isn’t until 12 noon. Looking to stay a bit longer? Let us know and we’ll try to keep the room available for you for a fee. The rate varies, depending on the time of the requested late checkout. For checkouts before 6pm (local time), the fee is equal to 50% of the nightly room rate plus tax. Checkouts after 6pm are charged one night’s room rate plus tax. There’s no guarantee, but if we need you to clear the room, we can always stash our suitcase somewhere else until you’re ready to go.
Guests with special needs will feel right at home! We’re fully compliant with disability access regulations, including offering guest rooms with accessible features.
In the province of Henan, alcohol is for adults-only—so we only serve and sell to guests 18 and over. (Remember your ID!)
Animals are family, too! That’s why Aloft Zhengzhou Shangjie welcomes dogs up to 40 pounds.* Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all available to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
* If your dog weighs more than 40 pounds, please contact the hotel directly to discuss a waiver.
Our splash pool offers family fun from morning to night! But please be careful—there's no lifeguard on duty. For that reason, kids can't splash around alone, so be sure they're always accompanied by an adult. For everyone's safety, splash is only accessible with a guest room key.
Políticas de saúde e bem-estar
Aaahhh…breathe easy! Smoking is only permitted in designated areas. Please be advised that an CNY200 penalty applies.
Políticas de pagamento
Sorry, it’s nothing personal—but we don’t accept personal checks for payment and we don’t offer check-cashing services at the hotel. (But we’re happy to help you find a local bank if you need it.)
Credit Card Policy
Credit card authorization forms are not accepted. Please contact the hotel directly for assistance.
Gift Certificate Acceptance Policy
To redeem a gift certificate, please contact the hotel directly.