Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 18 years or older. Be sure to bring ID in case we need to confirm.
Connecting Room Policy
Many of our Aloft rooms can be connected—usually a king room with a double queen. Make sure to ask when you reserve or check in and we’ll do our best to set you up, as availability permits.
Extra Bedding Policy
The hotel does not supply extra beds for adults. Camp Aloft and baby cribs are available for small children upon request.
Rooms with two queen size beds can accommodate up to four persons as long as they share beds.
Check-In & Checkout Policies
Early Arrival Policy
Please reserve the previous night to ensure an early check-in before 3pm.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and/or proof-of-age card. Photo identification must also match the name that is on the reservation. Identification for children (under 18 years) is also required. Children must be accompanied by a parent or guardian, or possess court authorization documents if traveling with others.
Late Checkout Policy
If you’d like to stay past noon, let us know and we’ll try to keep the room available for you for a fee. For checkouts before 6pm (local time), the fee is equal to 50% of the nightly room rate plus tax. Checkouts after 6pm are charged one night’s room rate plus tax. Luggage storage with the hotel is available.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Meeting Room Policy
Meeting rooms must be reserved and are subject to rental fees.
Animals are family, too! That’s why our hotel welcomes dogs up to 40 pounds.* Our pet-friendly arf(SM) program offers a special bed, bowl, and doggie bag of woof-alicious treats and toys.
*If your dog weighs more than 40 pounds (18 kilograms), please contact the hotel directly to discuss a waiver.
Please contact the Costa Rican Embassy for specific visa requirements.
Health & Well-Being Policies
Aaahhh…breathe easy! We're a 100% smoke-free environment including all guest rooms and public spaces.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.