Politiques de l'hôtel
Guests with special needs will feel right at home! We’re fully compliant with ADA regulations, including offering guest rooms with accessible features. We are happy to offer ADA kits for the hearing impaired as well as braille menu's for the visually impaired.
Feel free to unwind with a drink in w xyz(SM) bar - just keep in mind we only serve and sell to guests 21 and over. (Remember your ID!)
Age Requirement Policy
Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 21 years or older. Be sure to bring ID in case we need to confirm.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Check Cashing Policy
The hotel will cash personal checks for SPG Members only, up to $50 per day, with valid identification. Other conditions may apply. Stop by the Front Desk for details.
Connecting Room Policy
Traveling together with family or friends? Many of our Aloft rooms can be connected. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.
Early Arrival Policy
Check in at 3pm or later and your Aloft room will be ready and waiting. Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready. No guarantees—it depends on the last guests and our housekeeping schedule—but if we can't squeeze you in early, we'll be happy to hang on to your luggage in the meantime.
Late Checkout Policy
Feel free to sleep in—check-out time isn’t until 12 noon. Looking to stick around a bit longer? Let us know and we’ll try to keep the room available for you. There’s no guarantee, but if we need you to clear the room, we can always stash your suitcase somewhere else until you’re ready to go.
Animals are family, too! That’s why Aloft Cupertino welcomes dogs up to 40 pounds. Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
Sorry, we don’t accept third-party credit card authorizations. Credit card authorizations must be from an approved business. Payment is applied upon receipt.
Aaahhh…breathe easy! We're a 100% smoke-free environment.