From January 2 through April 17, 2017, the deck at splash, the hotel’s swimming pool, will be undergoing a makeover. During this period, sections of the deck will be partially closed off and noise will be kept at a minimum. The pool will remain open to guests at its usual operating hours. Work will not take place on the weekends. Please contact the hotel for further information.
Políticas de reserva
Age Requirement Policy
Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 18 years or older. Be sure to bring ID in case we need to confirm.
Connecting Room Policy
Traveling together with family or friends? Many of our Aloft rooms can be connected—usually a king room with a double queen. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.
Extra Bedding Policy
We don't have rollaway beds, but many of our Aloft rooms offer two queen-size beds, so be sure to ask if that's what you need. And we're always eager to accommodate your little ones, with baby cribs and child-size air mattresses (thanks to our camp Aloft program) available at no extra charge.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaway beds are not available. Baby cribs are complimentary.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Políticas de check-in/check-out
Early Arrival Policy
Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready. No guarantees—it depends on the last guests and our housekeeping schedule—but if we can't squeeze you in early, we'll be happy to hang on to your luggage in the meantime.
Early Departure Policy
If you have a sudden change of schedule and need to check out early, stop by the front desk. We’ll do our best to settle your bill—but we may have to charge you for your full reservation.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
Late Checkout Policy
Based on availability, late check-out is possible for a fee. For check-outs before 6pm, the fee will be equal to 50% of the nightly room rate plus tax. Check-outs after 6pm will be charged one night's room rate plus tax.
Guests with special needs will feel right at home! We offer disability-accessible facilities throughout the hotel, including guest rooms with accessible features upon request.
Feel free to unwind with a drink in your room—just keep in mind, we only serve and sell to guests 21 and over. (Remember your ID!)
A deposit of 200 MYR will be collected per day for miscellaneous purposes. Of course, you’ll get the extra back at check-out when we settle your bill.
Sorry, but Fido and Fluffy will have to stay behind—pets aren’t allowed at Aloft Kuala Lumpur Sentral.
Our splash pool offers family fun from morning to night! But please be careful—there's no lifeguard on duty. For that reason, kids under age 12 can't splash around alone, so be sure they're always accompanied by an adult.
Make sure your paperwork’s in order—a valid visa is required for some foreign travelers to enter Malaysia. At check-in, we’ll need to see all foreign travelers' passports and take a photocopy of your passport’s visa page, as applicable according to law.
Políticas de saúde e bem-estar
Aaahhh…breathe easy! All our guest rooms are 100% smoke-free. There are designated smoking areas throughout the hotel.
Políticas de pagamento
Sorry, it’s nothing personal—but we don’t accept personal checks for payment.