Rated 5 out of 5 by Snape Not your typical Aloft
I stayed here for work and was pleasantly surprised by my room. It was nice and spacious and had a full kitchen. I availed myself of the platinum breakfast amenity, which was served in a restaurant. The menu was small, but superior to offerings at most other Alofts in the US. I'd definitely return when I'm in the area.
May 24, 2016
Rated 1 out of 5 by SloLankan Nice hotel, big rooms, but dirty bathrooms
This is my third time at this property, and so far two of the three times I've checked into my room and expecting to walk into a nice cleaned room, I've been disappointed. Both times, the bathrooms were not cleaned at all. The first time, there was urine on the toilet seats and the surrounding floor of BOTH bathrooms and there was even urine on the tub!!! Left the room and asked someone to clean it and no one showed up in the three hours I was away. Then I was downgraded to a smaller room because there was no house keeping staff. The second time, same thing.. walked into the bathroom upon checking in and there was urine on the toilet seat AGAIN! and toilet paper around the toilet. This time they sent someone to clean it, they came with some windex and a rag. No bleach, no disinfectant... eww... Only reason to return back to this property is if there is other available SPG property in the area. Definitely at the bottom of the list in the bay area.
May 10, 2016
Rated 5 out of 5 by Arash Great hotel to stay with family
First time staying in this hotel and I was surprised with the cleanliness attentive staff that cater to your needs. We made a last-minute request to have a baby crib placed in our room which they accommodate to us right away I will definitely stay in that place in the future. And will to recommend everybody.
April 19, 2016
Rated 3 out of 5 by Nezam Awesome hotel and concept
Overall, the hotel was amazing. The clealiness and the decor was exceptional. However, I couldn't get any champagne glasses and had to settle for plastic ones. Our sink was also flooded the entire time. Our neighbors were extremely loud and were obviosuly smoking something other than tabacco from the smells in the hallway. Last but not least, we waited to have our order taken at the bar/restaurant area for 45 min. There was only one waitress for a room full of guests. We never even got a table and decided to check out early and go get food else where... I dont normally complain but this was supposed to be a special valentines night for my lady and I. It was pretty disappointing.
February 15, 2016
Rated 5 out of 5 by Verified Reviewer I love this hotel!
My all time favorite hotel. I love this place and wish i could just move in!
January 28, 2016
Rated 3 out of 5 by Platinum8 Good for a stag party NOT for business travel.
Disclaimer: it is common that only negative things are being put in focus. So from the beginning on I would like to mention that beside negative experiences below, the remaining was positive. Staff was always friendly and responsive.
Arrived at the hotel after long flight. Was the only person checking in.
Check in took about 20 minutes to activate keyless. After this I was told that keyless is not working and issued a normal key card.
In-between the check in was interrupted by guys asking for late check out, and attention of the only front desk staff was shifted from me completely.
Apparently there was some event going on: a high school year end party I assume. A bunch of very drunk teens where circulating from event room to lobby-street exit. My rimowa suitcase for some reason attracted their attention and some of them approached me with questions “how much did it cost” and “what are you doing for living”, which after a while became annoying. I was polite, but somewhat expecting the security guards (there has been 2 of them in the lobby) to interfere. Did not happen – both where just looking how the situation develops.
When I entered the room I found dirty plates and glasses on the desk. Have put them outside door and called front desk about it. The staff said they are going to collect it and apologized for this. When I’ve put a do not disturb sign outside door 2 hours later this stuff was still there. The room was generally clean (apart from these dishes), but there was rubbish in the waste bins.
Getting to sleep:
At 12 midnight the party was still going on. Apart from music basses, that shook the whole building, screams outside as well as in the corridors.
In the following days (in total I’ve stayed around 10 nights), I would like to note a few points:
1. Maids don’t really pay attention to “Do not disturb” or “Make a green choice” signs. I was frequently up until 5-6 am due to communication with Europe. Almost every morning at 9 I was woken up by someone entering the room.
2. Internet cuts off in irregular intervals (access is free, but the sessions expire). Meaning that if you are on a, say, skype call – you get disconnected, need to open browser, reconnect.
3. Room service staff was very unpredictable as with each interaction I discovered something new:
a. One evening I was told that I can not order breakfast and have to call in next morning.
b. Another time when I ordered extra strong espresso, it was ignored. When I called to follow up: the reply was “you have a coffee machine in your room”.
December 25, 2015
Rated 5 out of 5 by Blake2015 Great for business travelers and family
Been a Starwood member for 15+ years and this is one of the best hotels for the class. Like all alofts this hotel is very new so you can expect great facilities, what stands out about this Aloft is the fantastic staff, super large rooms, and convenience as it is right by 84 bridge. I visit Palo Alto often and always stay here instead of one of the over-priced and small hotels on the other side of bay.
December 16, 2015
Rated 4 out of 5 by RandPen Solid clean efficient hotel
I've stayed here several times and find it to be the best Aloft I've visited. The rooms are clean, staff is helpful, friendly and efficient, there is an on-property restaraunt and of course Botlr - the robotic butler!
December 13, 2015