Rated 5 out of 5 by fjxvcdc Functional
The service was great. Staff recognized my spg gold status and promptly gave an upgrade. It's a good choice for business in the valley
March 11, 2015
Rated 3 out of 5 by 1DCK Worst gym for an SPG hotel
Gym is in a room smaller than a standard hotel room and the equipment is very limited.
Not what you would expect from a hotel that was recently renovated and converted.
wont be staying there again.
August 8, 2013
Rated 3 out of 5 by helen123 Facilities are good but service is very poor
The hotel is nice and clean. However, service was very poor. It is possible that they are understaffed. I called the front desk several times and there was no response.
July 28, 2013
Rated 1 out of 5 by TonyB123 The Internet is very, very slow
Given that this is a Silicon Valley hotel, I would have expected faster Internet. It was unusably slow, day or night. You're probably going to either want to stay somewhere else, or pair with your phone or other mobile/cellular-based wifi.
If you don't need Internet access, this is a pretty nice hotel. It's not like the other Alofts, which are almost always identical. The rooms are comfy and nice.
February 13, 2015
Rated 3 out of 5 by DaveW117 Great facility, weak service
Even though I booked a rate which included continental breakfast and am platinum, I was declined at check in. Wake up calls were either missing or not on time, very odd. Did the green initiative, asked for towels twice, finally gave up and grabbed some off a cart. No in room water or coffee, even though included.
I have stayed here many times as the hotel opened as a W. used to be great, now a second or third choice at best.
August 18, 2013
Rated 3 out of 5 by abc12345678 this hotel has some good things, but...
The best part of this hotel was the staff. My room had a LOUD AC unit that shook the wall when it turned off and on. The music in the lobby was TOO LOUD and I could not have a simple conversation.
July 28, 2013
Rated 4 out of 5 by Yaya Do not disturb means...do not disturb
I have been to this property 3 times this year, this was my last trip fo 2013. It was my last day, I had calls I was on and then preparing to leave for a meeting and the airport, I have the DND sign on the door, I also do the no clean while I am there....
At 11, AM someone knocks and proceeds to open the door, I got up and slammed it, and asked who it was as I could not see through the hole, I opened the door and it was maintenance who had to do a repair..I was not happy, my call interrupted, I looked at him and said, you will need to wait...
So, if a room needs to have a repair done, don't give me or anyone else that room and teach your people to understand that DO NOT DISTURB means, unless there is a fire in the room, I do not want to be bothered.
November 21, 2013
Rated 5 out of 5 by PingPaul Great Hotel
I stay at this location every time I come to Northern California. Great food, drink and sleep. Good Job Aloft!!!
January 25, 2015