Rated 1 out of 5 by Callie11 Fell short of expectations
Very uncomfortable mattress, flimsy bedding and no extra blanket -- no comfortable chair for a business traveler, thermostat didn't change room temp at all, AND the hair dryer didn't work causing me to be late since I had to wait for a replacement!. Great bathroom setup, but overall not the comfortable experience that I expect so I am ready for my business day ahead.
February 27, 2014
Rated 1 out of 5 by NotAnAloftFan Not staying here again
My wife and I stayed here with our dog while visiting family. Normally we would have stayed in a location that is closer to our actual destination but it was booked. The folks handling reservations said we might try the Aloft as the pet policy was similar and it was a partner hotel. We agreed and booked with Aloft. While I appreciate the favorable pet policy the theme of Aloft was not what we were looking for. The lobby was overly loud and seemed more like a cheesy club with loud party music. The room was some strange attempt at being modern with a sliding barn like door to the bath room. The room also didn’t seem as clean as one might expect. Overall I wouldn’t recommend this place unless you have no other choices.
March 16, 2012
Rated 2 out of 5 by GoodServiceExpected Motel In Decline, Poor Management
Second visit to this motel. The first visit was sufficient to warrant a return visit - at that time the hotel met our need for a good night of sleep, our budget, and adequate location for our purposes. During this visit, however, there was a distinct change - the hotel lobby is so loud the staff at the reception desk could not even hear us when we were checking in, the hotel manager decided not to adhere to SPG corporate policy (or the multiple attempts by SPG corporate to resolve the issue - fortunately SPG Corporate resolved the issue with us directly), and the hotel management made no effort to address the partying taking place at all hours of the night throughout the hotel corridors and rooms. In fact, Aloft management took no action when the rowdy party in the adjacent room decided it would be fun to open the adjoining door and attempt to enter our room at 3am, despite a call to the front desk. Instead, the partying guests passed out in their drunkenness before the hotel management got around to sending security. It's too bad, too, because the Aloft concept is a good addition to the SPG brand (simple, affordable, edgy) and we would stay here again if not for the poor management of this declining Aloft location.
September 15, 2012
Rated 3 out of 5 by Janu2014 January 2014
Front desk staff was not interested in the guest. More concerned about ordering food for employees. Don't care attitude. Also, seemed as though the staffs friends were hanging around in the lobby. Hotel did have a nice workout facility.
January 31, 2014
Rated 3 out of 5 by VHH31 Poor service
My bed was not made one day. It wasn't cleaned well.
We asked for the conference room at 8 and by 10 we still didn't have a telephone installed.
It would be nice to have a better breakfast,
January 31, 2014
Rated 4 out of 5 by Harper48 The Best Service Staff
The service staff were top notch.
January 31, 2014
Rated 1 out of 5 by rneb2012 Nothing Special
So I read several reviews before choosing this place (majority negative). However it was a great deal, $75. Now I see why. I stayed this past weekend. The lobby is beautiful, but the rooms are definitely lacking. They are set up like a dorm room. Desk on each side with the window. No microwave, only mini-fridge. Had several issues with internet connection going in and out and "engineer" had to fix it. Room could have been cleaner. Dust everywhere. Looks like it had been a month or more before anyone else had been there. Poor tv quality. Shower door is awkward and results in lots of water on floor.
Morning front desk was awesome. The lady there at 3p-11p was not, she was busy talking to her friends and eating at the desk. Lots of kids in the lobby and fitness room at all hours. Highly inappropriate with the bar right in the lobby. Would have been better if there was a game room for the children. I could go on and on, but you get the jest and that's the meat of it. Not going back. So many options in that area to have to put up with that.
November 29, 2012
Rated 2 out of 5 by Teddy Tina B. is not a credit to this hotel
Please have Tina B. retrained in how to speak to her customers. She is abrasive, condescending, and ineffective. I called multiple times to inform the staff that we would be arriving much later than expected after leaving New York. Our later than usual check in was poorly poorly handled. We once had the same issue when we checked into the Baltimore Aloft but they handled it beautifully. We checked in at 3am with no problems in Baltimore. Tina is not a credit to this hotel. When we come back to Virginia Beach we will check to see if Tina will be working during our stay. If she will be there, we will stay at a different hotel. Customer service is EVERYTHING.
July 29, 2013