Rated 3,8 out of 5 by 122
Rated 5 out of 5 by Eric242014 Great Experience
This is the second time we have stayed at aloft and both times we have been blown away with the service. Whenever we requested something the response and professionalism was top notch as well if the staff thought for any reason we were inconvenienced based on the request they would ensure that we felt it was resolved and go above and beyond to make that happen. It is refreshing to see the customer experience as the key focus.
24. März 2014
Rated 5 out of 5 by Domiekay Stay During Snowmageddon
I work in health care and my employers expectation when there is snow or ice, is that all employees will be at work!!!, In the past I have stayed overnight in an empty patient room and decided that I was NOT doing that again this time. I made 2 reservations for 2 separate nights in anticipation of not being able to make it home. I was fortunately able to make it home the first night but the second one was unable to. This is where Jim Williams and his staff come into play. When I and a coworker arrived at the Aloft Uptown at the Epicentre, we were graciously welcomed. We were quickly checked into our room and informed that the staff had arranged an impromptu snack for happy hour, which was awesome since most of the restaurants around had already close due to the bad weather. We were even given a packet of popcorn and a ticket for a free in room movie. We also were given a letter that talked about the "Snowmageddon" that we were experiencing and had a funny acronym for the event. I wish I had kept the letter. I wanted to thank Jim and his staff for making such a yucky experience fun and for providing me and my coworkers with such an AWSOME place to stay the night. It definitely rocked. Hopefully I will not have to stay overnight again just so I can make it to work but if I do I will certainly chose to stay at the Aloft. It was great. Thank you!!
26. Februar 2014
Rated 5 out of 5 by slomo Great Location
The location of this hotel can't be beat! It's clean, cozy, and very modern. The only issue I had was the room keys kept de-magnetizing but other than that no complaints at all!
24. Februar 2014
Rated 5 out of 5 by Walkbo94 Celebrated My 50th Birthday at Aloft Charlotte Uptown
I celebrated my 50th birthday with a party and overnight stay at Aloft Charlotte Uptown at the Epicenter. The staff made my special birthday so very memorable. When I checked into my room I was greeted with complimentary bottle of my favorite wine, chocolates & birthday cupcake. My birthday party was held in meeting room at the Aloft. Every request I made to the event staff was accomplished on time and exceeded my highest expectations. My guests who stayed at Aloft were pleased with their stay. I want to personally thank all members of event staff and catering for their time and attention given to my special day. My 50th birthday celebration was an awesome event. Thanks to all at Aloft Hotel Charlotte Uptown ;)
3. Februar 2014
Rated 5 out of 5 by SpaceCadet33 This Hotel has Awesome features and location
The staff members were awesome the atmosphere was great I really enjoyed myself and looking to return very soon. Keep Up The Great Work !!!
30. Dezember 2013
Rated 5 out of 5 by mizskippy Love ALoft
Second stay at Aloft. The staff was so friendly and courteous. We love that our dog is as big a deal as we are! She loved her bed....couldn't get her out of it. As always, love the Refuel station and the view!
27. Dezember 2013
Rated 5 out of 5 by univ Aloft Charlotte epicenter
The hotel is very nice and modern. Rooms were wonderful although the pillows were very uncomfortable. Parking was a pain especially with lots of luggage. My husband had to park on another level go up or down 2 sets of stairs ride several elevators just to get to room! This was very difficult! I feel parking on P2 should be reserved for hotel guests ONLY this would make their stay much easier.
16. Dezember 2013
Rated 5 out of 5 by Debbiedoos AWESOME!
My friends and I were throwing a surprise bachelorette party and we chose Aloft for location. Location was perfect! When we first arrived there for check in our rooms were not quite ready. They told us to go on over to the bar and they would buy us a drink while waiting. Our bartender Michelle was so friendly and personable and she asked us what the occasion was. When we told her it was a surprise bachelorette party, she got out a book and asked us where we were heading that she could give us passes to get in with NO cover. What the what? Nothing like that did we expect, and the fact that she did that for us made our night! I would stay here again for all of the above reasons and more. Simply fantastic, and Michelle and the rest of the staff deserves some serious KUDOS! Thanks.
7. Oktober 2013