Rated 3 out of 5 by vecc Rooms need a little TLC
Hotel was nice but the rooms need a little TLC. Especially the bed. I could see the blue worn out foam cover on the bed. And there were stains on the pillows... gross!
September 22, 2016
Rated 5 out of 5 by wesmc Great Hotel!!
Every time my girlfriend comes to visit we always get a hotel in downtown charlotte. I have to say this is by far the best hotel we have stayed in out of about 8 hotels so far! Very modern room, great view, and 2 floors up from rooftop bar! I would recommend this hotel to anyone who wants to have a great night out on the town!
August 26, 2016
Rated 4 out of 5 by Traveler2983 Great location, trendy atmosphere
PROS: Overall this hotel is located in a great location if you're in the area for a vacation or party. Rooms were really nice, beds comfy, everything was clean, WiFi service was great, there's plenty of space to lounge and hangout downstairs, a nice bar, and lots of restaurants within a few feet. Literally everything is nearby.
CONS: Not so great for business needs, rooms lack a working desk/chair, conference room not always available, neighbors can be loud on weekends, and parking is very expensive.
August 16, 2016
Rated 1 out of 5 by Kym1 Terrible Customer Service
This hotel did not meet the standards to which I have become accustomed to seeing at Starwood properties, especially the customer service. The lack of customer service is really what brought down my whole experience at this hotel. From check in to check out, the employees seemed less than accommodating and appeared to not care about guest satisfaction. All of the staff with whom I dealt seemed curt and uninterested in helping me with my concerns. The only good thing about this hotel is the ease of access to nightlife but there are better hotels in the area that offer this same perk with out the terrible staff.
June 3, 2016
Rated 1 out of 5 by Upsetcustomer111 Will never stay in a hotel again!!
From the moment we checked in this place was a nightmare. They have a huge problem with the elevators which causes people staying at the hotel to wait sometimes 20-30 mins for the elevator. Also they have no stairs to bypass the elevator sure hope you have all day to wait. Don't try to use the phone in your room to call the desk as this will not work either.once I had enough I confronted the manager who was very hostile and rude threatening he would kick me out of the hotel if I didn't drop it. Fortunately I had professional photographers in town and they recorded the entire thing. I will upload to YouTube and all hotel review sites soon. In closing I wouldn't recommend this hotel to my enemy's please choose wisely.
March 22, 2016
Rated 2 out of 5 by JINI18 Great location but not so great condition
Not sure if it was the room but heater was making a lot of noise. The staff was responsive and came to fix but said this is normal heater sound and nothing unusual. The fact that the sound woke me up at least twice in middle of night doesn't sound like usual to me.
November 17, 2015
Rated 1 out of 5 by kfeigum worst hotel I've ever stayed in
DON"T WASTE your money at this hotel.
September 14, 2015
Rated 1 out of 5 by NeverNeverAgain Worst Hotel Experience Ever!
We came into town for a night of fun in uptown Charlotte and go to the Panthers game. we expected the noise so that was not an issue.
For an uptown hotel the room was mediocre. The TV didn't work. The sheets wouldn't stay on the bed, Nowhere to hang clothes for multiple people. No trash bag in can. All of this petty and I could have easily chalked off and disregarded. The straw that broke the camel’s back was when we checked out and had a $60 charge for the food we had the night before from lobby (Pizza, Hot pocket, bag of chips, reese’s cups, bottle water) Now I would expect some upcharge for items from a hotel but I fail to believe that the items listed above would come anywhere close to $60. When we asked about it the lady at front desk couldn't provide us with a breakdown of the food items we purchased and couldn't give us a breakdown of what the $60 charge was for. We requested a manager, and was told she was busy and couldn't speak to us right now, Had I not been on a time schedule I would have waiting all day to express my concern/disappointment in this hotel! We requested an email receipt with breakdown of all charges. Never received. I called the next day to speak to manager and was told not available, and even called the day after that and was told not available.
I travel a lot for my job and stay in numerous hotels with numerous different companies. If at anytime a guest was unhappy with anything going on in any of these hotels, Management was immediately on the case and resolving the problem. So I find it very disturbing that a hotel in the Epicentre of Charlotte NC would have this kind of customer service.
If the staff was striving to have guest never stay in an Aloft hotel every again. Then SUCCESS!!
Disappointed, Disappointed, Disappointed!
September 3, 2015