Rated 3.5 out of 5 by 371
Rated 1 out of 5 by GoldMemberNoMoreAloft The shame of Starwood
Checked in late - around 10 pm. Our room was not clean. The bed was unmade and towels had clearly been used.
Called front desk only to be told that Housekeeping had left for the day. I requested clean sheets and towels but they only brought sheets for one of our two double beds and no towels.
The common areas were uncharacteristic of Aloft and other SPG hotels I have stayed in - relatively unkempt and disorganized.
April 19, 2015
Rated 3 out of 5 by Maria2015 Bad Cleaning Service
My boyfriend asked a cleaning lady if she can change our sheets... and he gave her some money due to a favor he asked... when we came back to the room... the sheets were NOT changed, we were left a note saying she will come back later with new sheets and she never came back! so she took the money & and didn't come back.
April 8, 2015
Rated 5 out of 5 by JimBond007 Cool room decor
The nubby Bliss bar soap was the best part.
April 2, 2015
Rated 3 out of 5 by 7079 Lacking in details in room eg Linens
We had 2 towels no hand towels no shower mat and 1 washcloth when we arrived. Heating and cooling system very noisy. Bed very comfortable. Staff was very responsive when we told them that the bar was out of wine at9PM on Sat. Night They quickly call the nearby Hilton and had wine delivered.. Overall an okay experience lacking in some details.
March 24, 2015
Rated 2 out of 5 by Pilot737 Not up to par
On arrival after calling from the airport to arrange a pickup was told where to go. After waiting 20+ minutes outside called again to ask where the van was. Passed to driver who said he'd be there in 5 minutes but also mentioned this was the first he had heard of a pickup. In the morning went to take a shower there were no towels. Maid was outside door so I asked for towels. She said there were none but in about an hour there should be some. Four hours later I told the front desk. As I am writing this still no towels.
March 21, 2015
Rated 2 out of 5 by SPGuest2015 Not clean...
Was able to book a room quickly over the phone, no problems there. When we arrived, the front desk agent was pleasant and check-in was fast.
The room was the issue, found some hair in the bed as well as a stain on the covers. Gross. The fitted sheet was so thin I could see the protective mat underneath it. The sink area did not have any hand soap either...
Would have mentioned something to the front desk but it was a late check in and early morning check out.
February 26, 2015
Rated 4 out of 5 by WestinSnob Good hotel for price
Great all around for this level o hotel.
February 18, 2015
Rated 2 out of 5 by Rudy123 Needs a lot of work
I have stayed in this location over the years, but the last trip will be my last. Upon walking in, the place smelled of chlorine from the indoor pool, so much so that I would not use this pool. Additionally, the cooler in the lobby was broken and was not repaired until my last day there. Salads and such that are normally available were not. The room had badly stained shades that took three days to get replaced. The staff was nice enough. After completing a survey after my stay, I was never contacted by management.
February 17, 2015