Rated 5 out of 5 by Anonymous7654 Home Away From Home
I stayed at Aloft Jacksonville Airport for two different extended stays when I was in town for work. Between the two I spent around two months in this hotel. During my time at Aloft the entire staff made my experience enjoyable. Danielle in particular went out of her way to make sure I had a pleasant stay and to make me feel at home. She was extremely outgoing and provided great customer service.
March 8, 2015
Rated 2 out of 5 by Maggie47 Sleep was not an option
The experience started off badly. Our room key did not work and instead of simply giving us another room (they were not overbooked). They wanted us to wait for maintenance to repair the lock. Finally after a wait I insisted on another room,
We were assured that pet friendly was limited to only floor 1 & 2 and our room on the 4th floor was pet and smoke free, but the funky smell made it barely believable. There wasn't enough sound proofing to prevent the noise. Dogs barked off and on through out the night and made sleeping difficult. When we complained at check out, others people agreed with the problem. Of course nothing was done, just a half hearted "Sorry to hear that".The rooms were basic and poorly lit except where the glass panel in the shower broadcasted light into the sleeping area.
The staff was either poorly trained or lackadaisical, basic information was doled when requested and there was no information in the rooms.
February 15, 2015
Rated 1 out of 5 by MTRS Consistently Dirty Rooms
I have stayed at this hotel 4 times for business and had to request to change rooms 3 times as the bathrooms are consistently dirty. I stay in hotels over 150 nights per year and can definitely say this is the dirtiest hotel I've seen. The morning front desk attendants could use some customer service training too. Yes, I am not a fan of this SPG property.
January 23, 2015
Rated 5 out of 5 by Visnet I liked the TV message
I thought you did an excellent job on the Starwood info program that comes on when you first turn on the tv. It was quite informative and interesting. I watched it fully for about a half hour.
January 18, 2015
Rated 5 out of 5 by WilburDec2014 A great pet friendly hotel!
We mistakenly drove by the exit where we would normally stay during our trip to Sarasota, Florida. We were glad we did! We searched for a pet friendly hotel using our smartphone and found the Aloft Hotel. It was a pleasant surprise and accommodated us and our two small Yorkshire Terriers with no additional pet fees!! We found the room to be very clean and modern with up-to-date amenities. The staff was extremely pleasant and helpful. We will definitely be staying here again!
January 2, 2015
Rated 5 out of 5 by Vaughn63 Great night sleep very covenant walk to restrants
Got checked in quick by daniele she ,s the perfect receptionists we had no delays. Checking in after a long day of traveling that helps got our room and the beds are so comfortable and the sheet thay are the softest that alone I will come back for the room had every thing we needed for the night .
October 28, 2014
Rated 3 out of 5 by hellosomebody rooms need improvement
the shower leaked very bad and the walls looked very undone. I had no time for going through a room change.
October 21, 2014
Rated 2 out of 5 by EL46 Unhappy
We have stayed at a number of places around JAX but this time we decided to upgrade a little so we chose Aloft. Although the room is small it is well layed out and the bed was comfortable. The bathroom, particularly the toilet area was not clean, nor were the carpets. But we were really disgusted with the shower which was loaded throughout with black mold.
October 19, 2014