Rated 1 out of 5 by SPGguest1000 Worn, no platinum recognition
The staff is friendly but there is no platinum benefit or check in. Hotel is worn, some equipment not working
January 22, 2016
Rated 2 out of 5 by NY2016 New Years Check In/Out
Our room on 5th floor had several lady bugs. We chose to check out rather than take a chance. Waiting for refund to be issued.
January 5, 2016
Rated 3 out of 5 by Tipsyyy Decent choice in NWA
Decent hotel for business travelers. Downside is that there is no restaurant, so you're left with microwavable food or snacks. At night, it's a little loud due to the events and music that they have here. The gym is sort of operational, as the cable machine has been broken for the past 6 months and there is no plan to fix it.
On the plus side, the rooms are decent, and the bathroom provides Bliss shower products. For those who are staying longer than a couple days, there is a laundry room.
May 6, 2015
Rated 3 out of 5 by BMW54 Great Location
Great location, near restaurants, corporate offices, shopping and vibrant bar in the lobby.
November 17, 2014
Rated 5 out of 5 by TEX63 Excellent Value
We stay at the Rogers, AR Aloft anytime we're in the area. It is an excellent facility at a great price, and pet friendly to boot. The entire family (including Belle, our Yorkie) enjoys the stay.
November 12, 2014
Rated 2 out of 5 by James192 You get what you pay for
This was one of the worst SPG property I had to stay at. Unfortunately there is no other SPG property in the area so if you want starwood points this is the only options.
Decent front desk staff
Good selection of restaurants close by
Had three billing issues in 8 weeks. (one is still unresolved and gave up on it as the manager and customer service agents are unresponsive. Even my platinum ambassador tried to follow up in vain)
Carpets are in bad shape
Loud music from bar area can be heard all the way to sixth floor
Leaky shower heads, soap and conditioner
November 11, 2014
Rated 3 out of 5 by Adrose173 Good, but hoped for more.
The hotel is very modern and has a cool layout. The beds, as with most starwoods, was comfortable. The heater in my room did not seem to work and given it was in the 30s outside, we had to request extra blankets. The food options were not ideal, although that was expected. The staff was very polite.
November 10, 2014
Rated 3 out of 5 by customer1000 Don't ask for the manager
If there's a problem, don't expect the manager to help you. She doesn't return calls and makes the customer with the complaint wait in the lobby for 10 minutes. Very inconsiderate! Customer should come 1st!
November 6, 2014