Rated 3 out of 5 by LV777 location
I've stayed with this brand at different locations, very consistent!
May 16, 2015
Rated 4 out of 5 by SDtraveler1 Stylish Hotel, Fun Atmosphere
Walking into this hotel feels like entering a modern, downtown type lounge. The rooms feature design elements that are visually interesting. We had drinks at W XYZ and enjoyed the lounge area in the lobby. Fun place to start the night before going out.
The front desk staff was inattentive and slow at check-in time. The shuttle driver was friendly and courteous and his vehicle was clean, safe, and comfortable.
May 4, 2015
Rated 5 out of 5 by Montana262 Best Customer Service Ever
What makes the Aloft in Rancho Cucamonga stand far above the pack is its management and how their excellence trickles down to all employees. Every employee I dealt with was friendly, considerate, and efficient. The capper was when a piece of jewelry I left in my room was not only found, it was returned to me. That has never happened before in my experience at any hotel. The management team at this Aloft deserves the credit for this hotel's excellence, and should probably be teaching management seminars to their peer group.
April 29, 2015
Rated 1 out of 5 by TiredWithNoSleep Music so loud at the pool it keeps your awake?
Yes. Its is that bad I am writing this at 12:30am and the front desk guy is either too lazy to fix it or can't.
April 8, 2015
Rated 5 out of 5 by Surfer2015 Fun and youthful
What makes the experience great, is when something happens that you were not expecting. We ask the front desk if they could call is a cab.
There response was. " why , I will give you a ride in our van. I will bring it around". Small but awesome
March 23, 2015
Rated 1 out of 5 by Cookie30 Surprised
First I've stayed at the Aloft quite a few times & i'm normally pleased they are reasonably priced, But I booked a room the other night & was very disappointed.... First they had No toilet paper and on this particular night they seemed to be a little over priced but I was ok with it because I'm usually happy with the service..... The Wifi was Very Slow.... and the Shower was actually Broken, Water was spraying everywhere & leaking.... Needless to say I'm not sure If I will be returning after this last visit...
March 15, 2015
Rated 1 out of 5 by ceshav I only need 3 things from a hotel, and they failed on 2 of the 3
I need 3 things in a hotel...A decent bed, a shower and decent wifi. And my expectations are NOT high when it comes to those three things. But the aLoft in Rancho failed miserably in 2 of those 3 areas.
The shower did not work. It was either blazing hot or freezing cold. It was impossible to get the water anywhere close to a temperature that was acceptable for taking a shower.
The "free wifi" was so bad that I couldn't download email! I went to Starbucks to get a slurp of their wifi.
The main light in the room only worked 50% of the time...but I don't care about that. I can live in a dark room. I asked for maintenance to come to my room...and they never did. I asked for a manager to contact me, which I was told that they would...and never received a call. Overall, a very poor performance. Would not recommend staying at this dump.
March 11, 2015
Rated 1 out of 5 by DisappointedFamily Not up to brand standards
Checked into the hotel with no issue, but got to my room and it was an ADA room which is not what I had booked.
Vanity area had PVC piping exposed and joints were taped in what looked like masking tape. Not to mention that the vanity countertop was cracked.
Shower area was not much better. Water ran out from shower area away from the drain and into adjacent part of the bathroom where the sink was located.
From a security standpoint, I wasn't happy when people came knocking on my door with my family sleeping only to realize they had the wrong room.
Access to guest rooms is not controlled by any security controls from the lobby area - so anyone can come in from the street, enter the elevator and get access to any of the floors and wander the halls where the guest rooms are located.
February 15, 2015