Rated 2 out of 5 by GeoPilot28 Pretty Disappointed
Great concept -- cheap products. I really wanted to like this hotel and enjoy myself. I like the concept of boutique hotels and have stayed at many decent ones. This aloft however was not very enjoyable. As I entered the hotel the staff were more or less despondent. My room carpet and walls were dirty and I could barely fall asleep with the noise I could hear from a couple rooms away. The furniture itself reminded me of used Ikea furniture and the overall theme of the hotel came off to me as more of a dormitory or hostel. I really feel like SPG could have something super nice here, but it is obvious that quality was overlooked.
April 7, 2014
Rated 1 out of 5 by broc71 pretty bad
Booked this hotel over the phone with SPG agent who told me that the room was the only one available, Oversized king accessible room, I explained there were three of us, two adults and a large 18 year old son, Agent said there was a couch with removable cushions and we should be fine. Checked in and asked for extra pillows for disabled adult, Told they would be right up. Room had a bench with no removable cushions . . . not large enough for an adult's sleep, Called again for pillows and requested blanket so son could sleep on floor, Waited interminably, Called again and someone said they had no blankets but would bring pillows and sheets. Relatively soon after third request, received 4 pillows and 9 pillow cases. Finally ended up sleeping three in a king . . . not a good's night sleep for anyone, The rug in the room had a huge red stain on one side of the bed and there was lint, etc. all over the floor. We could never recommend this hotel to anyone. Unfortunately we have another ALoft booked for a trip and are pretty hesitant about our stay, We love the Westin but this experience certainly did not come close to the quality of SPG we expect,.
April 16, 2014
Rated 2 out of 5 by Mp12ink Nice outside sparse inside
This hotel brand has a nicely appointed outside but it is all glitz from the outside. The rooms are spartan at best and the beds are platform beds with a mattress on it. Bathrooms are shower stalls only.
April 14, 2014
Rated 5 out of 5 by MENAtraveler Like home, away from home
Another great experience at this chain. I made a reservation with points, and arrived to a nice large room, always clean, modern, and comfortable. Staff was very friendly. All young ambitious folks who i know are set to do great things in life in the future. I asked for a late checkout and it was arranged. The only things i would point out are the AC/Heating unit in the rooms was acting up, its an old and often loud system which should be updated. Its a good casual hotel otherwise.
April 9, 2014
Rated 1 out of 5 by Artic Heating issues
Checked in and room temp was 61. Raised heat and went to dinner, returned to a room temp of 59.
March 26, 2014
Rated 4 out of 5 by Neena Bare Bones
This is my second stay at Mt. Laurel and my first was not great but thought I would give it another try. Both times the outside temps were very cold and the heating system needs to be better explained. I have finally figured it out the second time around. Room looked tired and there was some small trash on the floor under the foot of the bed. Staff when I got there was poor but improved about an hour later when I went down to get something.This was my second stay and I doubt there will be a third even though this is a mid-way point on a trip I take frequently.
March 15, 2014
Rated 3 out of 5 by bexandmike Swanky hotel but not very detail oriented or family-friendly
We booked this hotel when visiting NJ to visit family and friends. We moved away two years ago and always wanted to check it out. It was a very modern place, a really cool night scene, but there were a lot of details that had been left out when trying to be modern and minimalist. The sheets had stains on them and housekeeping didn't replace them daily as we requested. The rooms were stark and pretty small. The cordless phone headset didn't charge and the hotel wouldn't replace it while we were there so anytime we had to call the front desk (which was unfortunately several times a day to request more towels, cups, things they're supposed to leave when cleaning) we had to use the speakerphone, which was annoying because the lobby was usually so loud they couldn't hear us. Housekeeping never fully cleaned the room so our bathroom was constantly dirty and the floors weren't cleaned. Not a great place for a family with young kids, though it does have a nice sized pool which was actually very warm and enjoyable. The outdoor courtyard was a nice area for our kids to be able to run around a bit. We would stay again, probably, if it was just us without kids and if the housekeeping improved. They also didn't have things that would have been handy, like pens and paper in the room, a hotel book listing services (we didn't know how breakfast worked), etc. Also, they make you pay for EVERYTHING...no free toiletries beyond the very basics, no free toothbrush if you forget yours, seriously overpriced breakfast items. Biggest annoyance was the LACK OF PARKING for hotel guests...the bar and restaurant filled up every night and we were left to carry our three kids across a big parking lot after circling several times . Overall, okay stay.
March 24, 2014
Rated 5 out of 5 by teampitt15 Excellent Customer Service
Staff was very accomodating. In particular, Penny at the front desk could not have been nicer!
5 stars, except for the room comfort as we were not in favor of the glass fromt he shower into the bedroom area and also that the bathroom door did not have a latch of somesort to lock. Privacy wise, the rooms were not that great, but were super chic and clean!
Overall, we had an excellent time and were able to work out the privacy issues by having everyone shower when others were in the lobby.
March 17, 2014