Rated 4 out of 5 by SuperFlyGirlCLE Great hotel in a great location by airport
Every stay has been exceptional. Staff is amazing. Rooms are great. And the location has a lot to offer for your dining needs.
April 22, 2014
Rated 1 out of 5 by Bustraveler45 Would never stay again!
Upon getting to the hotel it was not up to par. Front desk girl was not inviting, didn't feel welcomed. The coffee is horrible and all the food has a price, literally. No complementary anything! Not even a restaurant in the hotel! Bar has overpriced horrible drinks.
April 21, 2014
Rated 1 out of 5 by fashiongal31 WORST EXPERIENCE EVER AT ALOFT
This was the worst experience I have had at a starwood property. Checked in at 10 p.m. and had 4 rooms reserved. Ended up in a room on the airport onramp which had a marquee that flashed all night long into the room. (Hot Pink Flashing).
I called front desk to ask to be moved and she put me on hold for 14 minutes. When I called back, she never answered the phone. When I went to move my car, there was a family who had 3 rooms walk out of the hotel because they were treated so poorly.
April 17, 2014
Rated 3 out of 5 by JAT6207 Hotel has gone downhill
I have been staying at this hotel for the past three years and it seems that the room features have gone downhill. The showers leak and the bedding looks very worn out. Also, they are very inconsistent in giving you your green choice $5 cards and cleaning your room. This last stay I was there for a total of five nights. Two nights that I had my green choice card on my door I did not receive the $5 card. Then one night that I took my green card off to have my room cleaned they did not clean my room and I had to wait until the following day. The only thing that has remained the same is the friendliness and helpfulness of the front desk staff. They are very accommodating and willing to do what they can to help you.
April 12, 2014
Rated 3 out of 5 by unhappyones Shuttle needs to stop
I visit often and like everything. However, this visit, after waiting in the airport for 1 hr, the shuttle drove right by me.
When I called, I expected to be told that the shuttle be right back, but instead I was lectured that the shuttle stopped and that I needed to be at door 3 (which was of course where I was waiting) and I had to wait another 25 minutes.
If this happens again, I won't come back.
March 30, 2014
Rated 4 out of 5 by Hawaii999 Location is great
This hotel has so much going for it. There are lots of restaurants within walking distance, there is a huge outlet mall across the street, the freeway access to drive downtown is close by, and the airport is a 5 minute drive away. The staff are very friendly and helpful too.
April 12, 2014
Rated 1 out of 5 by Dafir1 The worst stay experience I've ever had
For starters the parking situation is the worst. After waiting for 10 minutes for a spot, a drunk guy comes in and just took my spot so I almost got into a fight. By the way it’s $20 a night for parking. The rooms are made to look trendy by they are using very cheap material. The room was extremely cold when we came in. The heater was blowing cold air. When I called the reception, they said to wait 30 more minutes and call again. After an hour of supporting the cold, it finally started working. At 4 am it started blowing cold air again. The receptionist could care less when I told her about my bad experience. Stay away from this hotel. Not family friendly.
February 17, 2013
Rated 3 out of 5 by TomB11 Not my style
This was my first time staying at an Aloft. When I checked in the staff was pleasant but indifferent. Driving to the hotel entrance and parking was confusing. The room was small and the only places to sit were the bed or a desk chair. The only saving grace was the proximity to restaurants. If I have a choice of one of the other hotels in the area, I'll avoid the Aloft.
April 11, 2014