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1 номер 1 номера(ов) , 1 взрослый 1 взрослых , 1 ребенок 0 детей
Rated 3.7 out of 5 by 233 reviewers.
Rated 2 out of 5 by Clean room& Staff attitude needs improve Overall I enjoyed the room/stay. Check in wasn't perfect because my keyless was not working. Stuff helped me get the normal key quickly so I had no issue afterwards. However the lady who helped me check out really needs to improve her attitude. I had shuttle scheduled at 4:30. I agree that I was less than 3 mins late. But she could have called me to let me know so I can call taxi ahead. I was only 3 mins late so she could have asked the shuttle driver to wait on me a bit. She said she didn't know I was coming down so why she didn't call to make sure? I wouldn't want to miss my flight? Again I should have come done a bit earlier. but it's 4:30am and I think 3 mins can be tolerate at this time. it's not I was 5+ mins late and the other customer have to be there 3 mins earlier. After I confronted with her, she didn't try to be understanding. Instead, she blamed me for being late and said its not her fault. She didn't have to be so rude and telling me I made a mistake. Her attitude made it hard to ever want to come back to stay. July 1, 2016
Rated 3 out of 5 by Maintenance Rooms need to deep cleaned. Nasty stains all over carpet. The air-conditioning would go on and off every half hour, it was so loud that it would wake my husband and myself up. June 20, 2016
Rated 5 out of 5 by The staff was amazing! Great location and Amazing Staff! Very Friendly! May 31, 2016
Rated 1 out of 5 by Needs someone who gets things done! I stayed on 6th floor in 618..right next to the elevator. No issues with that. The room smelled like a sewer and would not go away. The window shade broke the first night (stayed 2 nights)..lights above bed were burned out...Obviously maintenance does not get done here. I drove past 5 days later and the window shade was STILL BROKE...The front desk clerk did comp a night due to the horrendous sewer smell which was the right thing to do however, I would have a very hard time recommending this hotel to anyone. May 23, 2016
Rated 4 out of 5 by Nice Hotel Very nice and clean hotel, easy to get to, parking was in a garage which wasn't spectacular but was easy to get to from the hotel. April 27, 2016
Rated 4 out of 5 by Nice but could be better. Beds were fine. Room was too hot but when I reset the thermostat, the AC was so loud we couldn't sleep so we shut it off. Very dry. Woke with a stuffy nose. Decor is pretty. No microwave in room to warm our leftovers but did use the one in the lobby. Brought some beer to drink in the lobby while chatting with friends but the bartender told us we could not drink our own liquor, we had to buy drinks from her. Never seen that before! Pool was smaller and dirtier than it looked in the pictures. April 3, 2016
Rated 5 out of 5 by Amazing Hotel I have stayed at this hotel 2 times so far and it is a great experience everytime. The only thing I have an issue with is that the shower overflows and water is everywhere. But overall had a good time at the bar and I love how close the Sugar Factory is. March 2, 2016
Rated 4 out of 5 by This hotel has unique features! Having a bar available on site from 5-12am was a nice perk. The lounge in the lobby was the perfect place for the group of us to hang out before leaving for the night. The rooms were too small for something like that. The pool table was a unique draw. If it hadn't been so cold, we would have loved sitting outside near the fireplaces. Being so close to all of the neat places in Rosemont like the Sugar Factory and Five Roses was the perfect set-up for our group! February 16, 2016
  • 2016-07-25 T16:06:58.344-05:00
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