Rated 1 out of 5 by Ckroach Horrible
My billing was messed up every day. The initial mistake was mine but I immediately attempted to correct it and the problem got worse with every interaction. My debit card was charged almost $500 and I was out that amount for the entire trip. At one point, I was double and then triple billed. It was ridiculous and the front desk staff had zero clue and continued to tell me that I had a balance outstanding. Room smelled like sewer one night. Towels were not replenished one night. But the billing mess was the worst. It will be weeks before its straightened out and I will be sharing my frustrations with higher levels and obviously will not recommend this hotel to anyone.
March 30, 2015
Rated 1 out of 5 by Frustratedguest0315 Was decent until after we checked out.
Stayed there for a soccer tournament. The accommodations were nice and had a trendy feel. A little confusing when you enter because "front desk" is on 2nd floor. Beds were comfortable, but bathroom area doesn't allow for much privacy. All in all decent stay, until... we figured out our son left his ipad there. We contacted head of housekeeping on Monday morning, they said they had found the ipad and could ship it out. I instructed that we needed it ASAP because he uses his ipad for school and would pay for overnight service, gave them my credit card information so they could package and ship and we would bear the costs. She was very nice and said that she would take care of it on Monday. On Tuesday we didn't receive the package, so I called the hotel. She said that she had given it to her boss and that what she was told was that it was shipped out 2 day instead of overnight because of the cost. I asked for a tracking number and she said she would have her boss call me with it. I didn't receive a tracking number on Wednesday morning (and still no ipad), so I called again. She said her boss was in a meeting, but she would have her call me with the information as soon as she got out of her meeting. I received a phone call about 11:30AM and her boss gave me the tracking number. Once I pulled up the tracking number on FedEx, I found that she had just then dropped it off... 2 full days later than what I was led to believe on Monday. Based on the FedEx tracking information, my son will be without his ipad 2 days longer than he should have, and I am paying for the overnight shipping. I tried to call the boss back to find out why it took so long to ship, and why I should be charged for overnight, when they are the ones that delayed shipping, and no response. If it was going to be that big of a deal to get it shipped sooner, I would have had friend of a friend, pick up and ship it back to me. I think the boss really dropped the ball. It's supposed to be about customer service, and they came up short.
March 25, 2015
Rated 5 out of 5 by srh1960 What a surprise!
I took my husband there for a surprise on Valentine's Day. I've lived in the area and didn't know that the hotel was there. I love the area that this hotel is nestled it. . .the area is an upscale shopping area, with a good variety. The hotel was clean, the staff was nice! The rooms are well thought out, clean lines, not a lot of fluff. The bigger surprise was the workout area/pool. It was AMAZING! Nice hotel.
February 18, 2015
Rated 3 out of 5 by DetailsMatter Great location. Clean.
Rooms are nice. Pillows too big and stuffy. Atmosphere is great. WXYZ bar is a cool place to hang out - fireplace is a nice touch. No valet which would've been nice given the 15 degree temperature.Greeting subdued and not overly welcoming. Doesn't seem service-oriented.
November 17, 2014
Rated 3 out of 5 by TMG1976 Needs help
I thought the response to any requests, including check in, were very slow and not entirely professional.
There was a fire in one of the rooms and we were evacuated at 1am into 17 degree weather. The next morning we asked what the situation was and were told nothing. I think at a minimum we should have been told what occurred. The news said it was a heater in the room that caught fire and if that were the case it would affect my decision to stay there. Another source said someone was cooking. The lack of information sharing leads me to believe it was a hotel caused issue. Either way, given the inconvenience I think it would have been appropriate to share the information.
I really do not like the soap dispensers in the shower. It feels very low quality.
November 14, 2014
Rated 4 out of 5 by imacsweb Missed A Bit
Arrived to find no parking, although it's not too far around the block to park in the structure. Would have been nice in the confirmation email/mobile app that parking is a little walk away. The elevators were out of order so my briefcase and two bags (one about 35 pounds) were a challenge down stars. Was told I'd receive an accommodation on the inconvenience.
When checking out my folio reflected a per-night charge $25 over my confirmed rate and no accommodation. Both were fixed and that took about 5 minutes.
The stay was mostly comfortable, the bed was a disappointment, considering I've had three other Aloft stays, and the shower door didn't seal at the bottom so quick the safety challenge upon exiting, even with the (soaked) towel on the floor.
A nice location for sure (easy access to everything in the area plus a great shopping village immediately out the front door with some great restaurants) however the staff needs to step it up...
November 5, 2014
Rated 3 out of 5 by TJR99 Very convenient to restaurants and shoping!
I wasn't impressed with the hotel it showing its age/abuse as all hotels have.
I had to take the longest shower ever due to water pressure or lack of water. I understand wanting to conserve water but you shouldn't use a large shower head when the pressure is so weak.
I like the hotel a lot but I have to say this is a game changer for me I will not be staying at Aloft again, that include Tulsa OK, San Antonio, TX and Austin TX.
November 4, 2014
Rated 4 out of 5 by Clarke8891 Great place to stay
I was surprised and impressed by this hotel. I especially liked the facilities and the 24 hour food station with vegetarian options. One of the members at the front desk made a few advances on me late at night, which I did not appreciate - outside of that, the staff were professional. I would go out of my way to stay at this hotel again if traveling to the area.
November 1, 2014