Rated 1 out of 5 by jbronaugh Disappointing Experience
With a busy family, including a child with special needs, my husband I look forward to the occassional short get-away. We statyed at Aloft this past weekend and enjoyed the location and the surrounding restaurants. However, the room was tiny and cluastrophobic compared to the photos on the website. When I received the bill, I was shocked that the amount was $30 more than what I had reserved. Because I didn't save the confirmation email, the accounting department would not honor our reserved price for the room. Apparently, we had breakfast added to our room, but weren't told and never received the breakfast that we paid for. We will never stay at Aloft again.
June 30, 2014
Rated 2 out of 5 by Debbie14 The staff
The shower still had hair in the drain from the previous customer guest. I showered and then returned to the room the next afternoon to see that they might have cleaned, however there was still hair in the drain. I show'd a picture to the manager, whom seemed embarrassed, and she gave it immediate attention. the next day when checking out I expected an apology and they acted like they didn't remember and offered a few points. I think the fact I didn't say anything in front of other guest, and I was tolerant with the staff, I expected a half price room on my next months visit to KC, not a few points. Really!!! there are health codes and I have pictures to share.
June 29, 2014
Rated 5 out of 5 by dukie great job!!!
the staff was great and very professional
July 8, 2014
Rated 5 out of 5 by Beverly4247 inexpensive for quality provided
excellent service, price, location and accomdation
July 7, 2014
Rated 2 out of 5 by Fifi98 We were underwhelmed.
The "closet" is ridiculous. The housekeeping was bad, including removing toilet paper and not replacing, leaving dirty plastic glasses one day (you can't even provide glass?) and then no glasses the next day. The bathroom was so small and liquid bath soap is gross. No towel rack by sink means messy. On the weekend the bar closed too early, but maybe you have too much competition in the area. It was never open for me to spend my $25 for more points.
June 30, 2014
Rated 4 out of 5 by HariJayne22 Staff is exceptional
The young lady who check us in was GREAT!! She not only tookk time to find out local jazz entertainment, but called cab company and also provided us with drink voucher for the lounge. Rooms were clean and beds were exceptionally comfortable. The location is great and close to a variety of great restaurants. I would definitely recommend this hotel. Awesome!
June 30, 2014
Rated 4 out of 5 by Hayden335 Comfortable place to stay!
Awesome place to stay. So far I've stayed at the Aloft in 2 different cities on several occasions. My most recent stay in Leawood, Kansas was for 2 nites. Beautiful hotel, facilities, clean, comfortable with a very accommodating staff. The first day, the refrigerator was not cooling and the volume on the tv was on the fritz. Maintenance came up within a few minutes and brought another fridge that was working properly. As for the tv volume, it came and went throughout the evening but since I was tired, I ended up falling asleep anyway. The second day, no volume at all. I contacted the front desk in the morning and they brought another remote control to try but to no avail. The maintenance tech was unavailable so I asked if I could move to another room before my sister and nephew arrived. They agreed, I transferred to another room and my family never knew. I had to take the fridge with me as the one in the new room was not cold either. Aside from all of that, I love this new chain of hotel and understand things can happen. All one can ask is that issues be resolved as quickly as possible and they were in my case! Thank you!
July 1, 2014
Rated 4 out of 5 by Kiwi48 Great Experience
Loved our stay at the Aloft. Beds were super comfortable and rooms were nice. Staff was very helpful. Overall wonderful experience.
June 30, 2014