Rated 4 out of 5 by Jwr44 Not up to the standards of aLoft
Difficult to check in, as this is on the second floor. The rooms are nice, pillows lumpy, sheets are rough and thread bare. The location is wonderful, we loved the area. If we stay there again, it would be for the location.
May 18, 2015
Rated 5 out of 5 by Tifani1132 Great Location
My family was just passing through and the hotel was in a convenient location. It was clean, and the staff was very nice and professional.
May 11, 2015
Rated 2 out of 5 by BakDoc Disappointing
the beds are very uncomfortable, the AC unit is very loud and blows right at the bed, housekeeping showed up at 5pm, parking is off-site and a major ordeal if you have luggage, we were "sold" an upgraded room that had no view and was not as expected. disappointed
May 4, 2015
Rated 4 out of 5 by AlexP20 Great Experience
This is an excellent hotel in a great location.
April 27, 2015
Rated 1 out of 5 by Ckroach Horrible
My billing was messed up every day. The initial mistake was mine but I immediately attempted to correct it and the problem got worse with every interaction. My debit card was charged almost $500 and I was out that amount for the entire trip. At one point, I was double and then triple billed. It was ridiculous and the front desk staff had zero clue and continued to tell me that I had a balance outstanding. Room smelled like sewer one night. Towels were not replenished one night. But the billing mess was the worst. It will be weeks before its straightened out and I will be sharing my frustrations with higher levels and obviously will not recommend this hotel to anyone.
March 30, 2015
Rated 1 out of 5 by Frustratedguest0315 Was decent until after we checked out.
Stayed there for a soccer tournament. The accommodations were nice and had a trendy feel. A little confusing when you enter because "front desk" is on 2nd floor. Beds were comfortable, but bathroom area doesn't allow for much privacy. All in all decent stay, until... we figured out our son left his ipad there. We contacted head of housekeeping on Monday morning, they said they had found the ipad and could ship it out. I instructed that we needed it ASAP because he uses his ipad for school and would pay for overnight service, gave them my credit card information so they could package and ship and we would bear the costs. She was very nice and said that she would take care of it on Monday. On Tuesday we didn't receive the package, so I called the hotel. She said that she had given it to her boss and that what she was told was that it was shipped out 2 day instead of overnight because of the cost. I asked for a tracking number and she said she would have her boss call me with it. I didn't receive a tracking number on Wednesday morning (and still no ipad), so I called again. She said her boss was in a meeting, but she would have her call me with the information as soon as she got out of her meeting. I received a phone call about 11:30AM and her boss gave me the tracking number. Once I pulled up the tracking number on FedEx, I found that she had just then dropped it off... 2 full days later than what I was led to believe on Monday. Based on the FedEx tracking information, my son will be without his ipad 2 days longer than he should have, and I am paying for the overnight shipping. I tried to call the boss back to find out why it took so long to ship, and why I should be charged for overnight, when they are the ones that delayed shipping, and no response. If it was going to be that big of a deal to get it shipped sooner, I would have had friend of a friend, pick up and ship it back to me. I think the boss really dropped the ball. It's supposed to be about customer service, and they came up short.
March 25, 2015
Rated 5 out of 5 by srh1960 What a surprise!
I took my husband there for a surprise on Valentine's Day. I've lived in the area and didn't know that the hotel was there. I love the area that this hotel is nestled it. . .the area is an upscale shopping area, with a good variety. The hotel was clean, the staff was nice! The rooms are well thought out, clean lines, not a lot of fluff. The bigger surprise was the workout area/pool. It was AMAZING! Nice hotel.
February 18, 2015
Rated 3 out of 5 by DetailsMatter Great location. Clean.
Rooms are nice. Pillows too big and stuffy. Atmosphere is great. WXYZ bar is a cool place to hang out - fireplace is a nice touch. No valet which would've been nice given the 15 degree temperature.Greeting subdued and not overly welcoming. Doesn't seem service-oriented.
November 17, 2014