Rated 4 out of 5 by Golden62 Always consistent
A great value, clean and always reliable. I stay here on my drive to/from Florida/NY. They are very dog friendly and worth the few miles off of I95
April 14, 2014
Rated 3 out of 5 by KScott Great Location to Food - Not Well Maintained
This hotel is very close to food and shopping. My disappointment is that the hotel is not well maintained and is somewhat dirty. All the window ledges have dirt as well as every corner of the room. They have a pool table in the lobby but all the sticks are broken. The gym is nice. The pool was closed due to maintenance. For the money this was disappointing.
April 12, 2014
Rated 3 out of 5 by AloftTraveler Love the Aloft This One Needs TLC
The Aloft rooms are the same everywhere which I like. The Richmond hotel needs some TLC when it comes to overall room cleanliness. My displeasure was centered around the carpet. It was quite dirty and in need of cleaning. Other than that, the room was fine.
April 1, 2014
Rated 5 out of 5 by VAman Nice hotel
ALOFT is great hotel whether in Richmond, VA or Montreal, Canada. Staff here are super polite and professional. My recommendation if you go here, stay in a room away from the elevator and the street to avoid the noise level.
April 9, 2014
Rated 5 out of 5 by TFunk30 Always Fantastic
My husband, mother and I stay here two to three times a year. We love the rooms, always clean and meets our needs for an extended weekend. The staff remembers us every time we check in. My mom walks with a cane and is blind in one eye so sometimes she may need added help and the staff always go above and beyond. We use this hotel for the NASCAR Races held in Richmond and my mom comes along for a relaxing time the staff has walked her to the pool and back to the room and has even brought her breakfast as she is afraid to do it on her own. They also check on her throughout the day with out anyone having to ask or request this service. When travel or spending anytime in Richmond we will always use this hotel as they make us feel like family.
April 3, 2014
Rated 4 out of 5 by VAgirl123 This hotel is great for business travel
The hotel is well located and convenient to the West End. The location also provides easy access to Innsbrook, I-64 and I-295 for travel to downtown and the Airport. The hotel is close to restaurants and shopping.
April 7, 2014
Rated 1 out of 5 by JGF1954 Poor service experience
Unfortunately no one came to make up our room after the first night.Hotel management did not reach out to us afterwards to make amends,even though I have been a relatively frequent guest.
April 6, 2014
Rated 1 out of 5 by kmszoom Three strikes you are out!
Checked in last night with 4 girlfriends - we each booked our own room. Carried in luggage and headed to the bathroom to freshen up for dinner. Saw one hair on the floor by the sink. Okay - I picked it up and threw it out. And even more hairs in the the toilet area. Started to question if the room was actually cleaned. Went to my friends rooms and two of their rooms had the same issue and one of them had a bed that appeared to have been slept in and stains on the carpet. Informed the front desk and the laundry man was sent up to clean. We were moved to new rooms - low and behold - more hair on the floor. Giving up, we checked out. Very disappointed.
October 27, 2013