Rated 1 out of 5 by dissappointed9980 Dissappointed
Perhaps the Aloft hotels are geared toward a younger generation but I don't believe this one holds to the standards my family is accustomed to, with Sheraton properties.
February 26, 2014
Rated 1 out of 5 by Traveller50 Friendly staff but not very clean
I have stayed at this hotel before and the front desk and bar staff were very friendly on past visits as well as this one. We checked in and then went to dinner at a local restaurant. We returned to the hotel and when we went to bed, the bed was wet. We pulled back the sheets and the mattress was wet and stained. We immediately notified the front desk and they moved us across the hall to another room. Clearly not a pleasant experience and although I will return to the area at least once each month in the coming year, I won't be staying here.
February 20, 2014
Rated 3 out of 5 by NYgirl57 Good Location
This location is a good for shopping and easy access to the mall and other stores. However, there apparently was a club nearby, not sure if it was the hotel club or one in the general vicinity, but the music was loud late into the evening.
February 23, 2014
Rated 2 out of 5 by Dissatisfied2014 Not as good as some other Alofts
I have stayed at other hotels that have been better. Shower door leaked all over the bathroom floor. Trash in the barrels when we entered the room. Large stain n the carpets in between the Queen Beds. Bathroom mirror cracked. Carpet needed a cleaning. Never asked if we had a car, so we didn't have any direction on where to park. Staff in the hallways, you better get out of their way because they won't move for you. Front desk guy "Kimm" very good at check in, others up front helpful but not polished. Aloft, you need to do better.
February 17, 2014
Rated 4 out of 5 by Cybergirl Not luxury, but nice
I love the location of this hotel and the staff is great. That said, this is not a luxury hotel. The bed is barely passable for comfort, the set up is weird. You are confined to sitting on the bed to watch TV because you can not do it from the desk or the combination luggage rack, bench. There is no sofa or easy chair in the room. Although clean overall, I have stayed in several rooms with maintenance problems, broken shower doors or the smell of animal urine. The walk in shower and trendy sinks are nice. I like the fridge. Wish it had a microwave.. I like the European feel. The gym and lounge are awesome and its nice to have a guest laundry on site. The covered parking is nice. Did I mention that the location is AWESOME!
February 14, 2014
Rated 2 out of 5 by skepticman Odd Hotel, New Staff, Sloppy Cleaning
First visit to this hotel and here are my observations:
1. Clump of hair left in shower from previous guest and wasn't cleaned. Wash cloths that I left in shower till 3rd day.
2. Sink stopper was stuck on 3rd day by cleaning staff and they didn't fix it. There was no mechanism to lift it so sink was full of dirty water.
3. Parking situation is bizarre with 2 elevators needed to get to vehicle
4. Ironing board in room is for someone 3-foot tall.
5. No closet to hang clothes, just 2 wall mounts with hangers. No ability to hang long slacks.
6. Front desk staff were always just standing around and one guy kept saying "I'm new but has been there 4 months he said and he was clueless".
January 31, 2014
Rated 4 out of 5 by MiMi205 We enjoyed our stay but......
I would have given 5 stars all the way if it weren't for 2 issues. These issues were lack of comfortable seating in the room & uncomfortable pillows.There were 2 of us and only the desk chair. There was the bench under the TV but you couldn't see the TV if sitting there. 2nd issue, the pillows are to big and to firm. There should be at least 2 different firmness and size to choose from.
We really enjoyed our stay and especially liked our dog being so welcomed. The staff was great and very friendly. We would have enjoyed it more if it hadn't been for the 2 mentioned issues.
February 1, 2014
Rated 1 out of 5 by kmszoom Three strikes you are out!
Checked in last night with 4 girlfriends - we each booked our own room. Carried in luggage and headed to the bathroom to freshen up for dinner. Saw one hair on the floor by the sink. Okay - I picked it up and threw it out. And even more hairs in the the toilet area. Started to question if the room was actually cleaned. Went to my friends rooms and two of their rooms had the same issue and one of them had a bed that appeared to have been slept in and stains on the carpet. Informed the front desk and the laundry man was sent up to clean. We were moved to new rooms - low and behold - more hair on the floor. Giving up, we checked out. Very disappointed.
October 27, 2013