Rated 1 out of 5 by Tom1967 Bad Customer Service Experience
We traveled from Massachusetts to Virginia to take our dog for surgery at a specialist in Leesburg who had an outstanding reputation for the disorder he was suffering from. Unfortunately, once the dog was examined, it was determined that he was misdiagnosed by our family vet and was suffering from an incurable disease and we decided to put him down on the spot. Now not needing a second night at Aloft, we tried to change the reservation and were told that we still would be charged the 2nd night regardless because we had passed the time to change. I understand the rules, but would have thought the reservation clerk would have thought to ask the reason for shortening the trip. We subsequently traveled back to MA and left the room vacant for the night.
July 26, 2016
Rated 5 out of 5 by EOJ2016 Very Pet friendly
It is hard to find pet friendly hotels in the DC area. This one is fabulous! Staff knew the new dining areas and how not to get on the toll. Room was comfortable for my dog. Loved that they babysat my vehicle while we were away for free! The shuttle service had no problems delivering us to our departure and coming back to pick us up even with the dog! Thank you!
July 15, 2016
Rated 3 out of 5 by Summertime716 Cozy and relaxing place
Room is clean. Amenity such as microwave, pool, 24/7 brew coffee, are useful. Overall beyond expectation comparing to the price.
The keyless feature is interesting and functional, though response is slow.
Staffs have little knowledge on SPG benefit. They did not handle my best rate guarantee correctly, and even questioned the email I showed to them. In general, their front desk staffs are not very friendly.
July 13, 2016
Rated 1 out of 5 by MattW Avoid
I stay at a lot of Aloft hotels, and this one does not meet the standards of the Aloft brand. The hotel is dirty and the carpets are worn. My room had a lot of sloppy paint splotches on the walls and the noisiest a/c unit I've had in a while -- though hopefully these problems were confined to my specific room. I recommend avoiding this hotel.
June 14, 2016
Rated 4 out of 5 by Eddie64 stayed for a week
I booked a room last minute, I think for the price the room was missing stuff, like a microwave in the room, they should offer free breakfast and the coffee and waer in the room should be fill daily, mine was filled 3 times out of the whole week
April 29, 2016
Rated 2 out of 5 by SleeplessInDulles Just plain gross
When arriving at the hotel at about 11pm on April 17th (after 9 hours of travelling from coast to coast), my mother, sister and I were given a key card to a room on the 4th floor. We carried our luggage to the room and, upon opening the door, and were met with a stripped bed that was pushed off of the platform and a pile of dirty sheets, pillow cases, etc. on the bench below the TV. While standing in the doorway the electronic entry mechanism literally fell off of the door. I took photos of the room and we all returned to the front desk. The Aloft employee was very gracious and apologetic. He assigned us another room, this time on the 5th floor.
When we entered the room on the 5th floor we immediately noticed large white streaks of something on several of the wall, a refrigerator that was falling off of its platform, dirty mirrors over the vanity and remnants of party streamers on the ceiling and walls. Again, I took pictures and returned to the front desk (asking my mother to stay behind until I cold sort things out because it is difficult for her to walk long distances). And, again, the front desk person was very professional and extremely embarrassed when I showed him the photos. He said there was one room left and that he would check it out before assigning it to us…which he did.
It was just about midnight when we finally got into the 3rd room (this time on the 1st floor). The 3rd room was fine, although a little more “beat up” than the other Aloft hotels I have stayed in. I had been excited to show my family the hotel because of my previous experiences…I don’t know that I could convince them to give it another try after this experience. It was really disappointing (actually unacceptable) and that’s why I am writing you now.
I paid $$$ to play a ridiculous night of room roulette. When I stay in a hotel I don't want to think of what was done in the rooms before I get there. I want to feel like they are clean/fresh. This was not the experience I had and it is truly unfortunate. These rooms were just, plain, gross.
April 29, 2016
Rated 2 out of 5 by MondayMonday Skip it
This hotel missed the mark on everything. Staff was distracted, room was nothing special, and lobby was small. There is ZERO wow factor here.
March 30, 2016
Rated 5 out of 5 by Lita202 Tucked Away Retreat!
Our stay here was only a few days,prior to taking a flight out of Dulles Internantional Airport. However, this location offered ALL that we could have hoped for and so much more!!! Beautiful decor throughout the entire building and in the room, indoor gym, pool, comfortable lounges both indoors and out, etc. However, the best part is that the staff is so friendly and welcoming! The computers they have are not the best, but they do just fine for printing tickets or quick jobs. (Most travelers bring their own laptops and the WiFi signal there was strong enough to accommodate guests.)
February 4, 2016