Rated 4 out of 5 by Kallen41 it met our needs
The hotel had a lot of modern features but some too modern. I did not
like that only the handicap rooms had a bathtub. The rooms do not have dressers so there was nowhere for me to put our clothes. The sitting bench is directly under the TV and was the only place to sit so if someone came to our room they had to sit on the bed which I don't like. The bed was very low to the ground. The bathroom door have no privacy. I loved the openness of the lobby and it made a good gathering place for our group. The staff was super friendly and promptly responded to our needs. Unfortunately, the pool didn't have a hot tub which is what I was looking forward to. Overall the facilities were good and I would stay again.
May 26, 2015
Rated 1 out of 5 by Desselle20181 Desselle20181
Hotel was HORRIBLE
We arrived back at the hotel after my son's wedding around 11:30 and the music in the lobby was so LOUD. I went to our room and the entire room vibrated. I called the front desk.. NO ANSWER probably because the could not hear it. I redressed and went down stairs and demanded the music be turned down. Ready to call the sheriff's department, they finally turned down the music around mid night. We had booked 20 rooms for out of town guest and family. Our children could not sleep and the staff acted like it was our fault for staying there. Management also told us the music will continue until 2:30 am. I suggest you figure out what you want a club or a hotel. Good News, I will tell everyone about my stay at your facility.
May 12, 2015
Rated 3 out of 5 by NCTraveler304 Check your room
got checked in, no one asked for SPG membership I almost forgot until checkout the next morning. Room smelled like smoke so I came down to advise the front desk staff. Said they would send someone up as the entire hotel is supposed to be non-smoking. No one came. While in the room, found burn marks on the sofa and floor where someone had clearly been smoking. The smell got into the AC unit, so each time the air turned on the smell got worse again. Told the front desk again the next morning as well. No offer of apology or compensation or anything. Very disappointed in the service. I'm sure it was a probably a single room incident, but they could have at least offered to move me to another room. Pros are that the airport is very close to the airport and easy for business travel.
April 23, 2015
Rated 5 out of 5 by Duthomas Front Desk Staff
Ashley and Morgan Go above and beyond!
April 1, 2015
Rated 3 out of 5 by JimBCA NOT at airport.
Overall an Aloft that is worn out. Plus, don't be fooled, this hotel is not at the airport. Takes solid 45 mins to get to hotel via poor shuttle service.
March 17, 2015
Rated 5 out of 5 by ymk2222 Great place to stay for business travel
Exceeds my expectation for lower priced version of W. Rooms are comfortable and shower and bathroom area are spacious. 24hr gym and small pool. Housekeeping could be trained to be more consistent and not forget things like soap, coffee, etc. breakfast is passable at best and bar is overpriced. The best part is really the front desk staff. Ive stayed here 20 nights over last 3months and they treat people with smile and go out of their way to help, especially Ashley. She's just awesome.
March 12, 2015
Rated 2 out of 5 by GreenLakeMer Financial trouble?
This was probably my least positive SPG experience. I got a sense the hotel is perhaps going out of business and is just running through remaining inventory... of the dozen or so bar menu items, only 4 were available; some of the bottles on the bar shelves were sitting there empty (another patron ordered crown & coke and was told there was no crown royal... bottle was visible on the bar, but apparently empty... ). Room did not have bar soap, and only decaf coffee. Hoped that would be addressed on Day 2, but only the cup was replaced.. not coffee or creamer.
Last, the guys in the room next door attempted to force open the adjoining door at 3am (not the hotel's fault). I later asked if they were checking out that day (otherwise wanted to be moved)... the desk clerk said yes, and was apologetic about the event (good)... offered me starpoints for my inconvenience (also nice), but then the points were not posted to my account.
So.. if this property isn't scheduled to close, I hope Management will take steps to bring the hotel back up to standards. I've stayed at other Aloft hotels (as well as other SPG brands) and they were superior experiences.
February 11, 2015
Rated 1 out of 5 by Alexander29 Worst Experience at a Hotel Ever
First of all let me summarize this bad experience the most objective way:
1. I booked this hotel for 4 nights from december 31st 2014 to january 4th 2015, It was supposed to be a nice trip were i could enjoyed a nice stay along with my wife, It was the opposite thanks to the staff of this hotel, the customer service of expedia and SPG hotels customer service. I was supposed to arrive at the hotel on the 31st of december, but because of a problem while traveling from Miami and not having charge on my cellphone I couldn't contact the staff to let them know about my delay, note that I never cancelled my booking which was prepaid and "non refundable" when "cancelled. anyways, I got to the hotel on january 1st 2015 at 10am (note checkout is at 12pm, I understand I'm still in my first booked day) but for my surprise, the staff at the hotel, a Young Obviously part timer, told me that my booking was cancelled and even told me they gave my room to another person because I wasn't going to check in for my room (It seems he can forsee the future). I called expedia and explained my situation, and "Dan" after putting me on hold several times Hang up on me.
The parttimer told me that the manager won't come that day and would come the following day so he could not do anything but offer me another room. It was a long trip and we were tired, so pay for a room we have already paid for, the room was just okay, the quilt had a Hole which I took a picture of, the mirror was broken, and the part timer front desk person told me they know it was broken and they are trying to fix it. That Night, the "Manager" arrived to the hotel, Ashley, told me that she understand my point, canceling my reservation, not refunding, not letting me stay at the room that I already paid and asking me to pay if I want to stay there one night, She understood all that but she can't issue any refund or even allow Expedia to refund me. I understand I booked this hotel through expedia but even though I did, the hotel should respond to the customers and try to fix the problems the best way. I feel the hotel staff is not trained well enough and they give the feeling of being part timers, one of them even said to my wife during the breakfast, that she didn't care if she takes what she wants. The hotel should train the staff to be more polite.
Other point is that the Manager Ashley, said they were having a "small party" over there, and the counter was full of pizza and other food, In a hotel that pretends to be modern and "high end" things like that shouldn't be allowed, I think the quality control and Operations of the hotel are not well guided.
I would not recommend anyone of my friends to visit this Hotel, Staff is not polite, not problem solving oriented, the furniture at the room even it's modern and well designed it's not being taken care of, and probably in couple years or so if everything continues like this, will be a low star very low budget kind of hotel and the hotel is so far from anywhere, going to DC will cost you $8 to $10 in tolls and 45 minutes or 60 -75 minutes with no tolls each way.
January 16, 2015