Rated 1 out of 5 by Just2fussy No more Aloft for me
Where to begin. Aloft is a real mess, starting with their national reservation system. We were part of a group attending a week-long event at the Dallas Convention Center (just 1 block away) involving around 4000 participants plus families. I made Aloft reservations for our group through a booking agency chosen by the event organizers, and Aloft acted as if they'd never dealt with large events with organizers before, in spite of their proximity to a huge convention center. Aloft failed to confirm our reservations made through the booking agency until I bugged them a couple weeks after confirmations were due, and when they did confirm Aloft provided confirmation numbers that THEIR OWN NATIONAL RESERVATION SYSTEM couldn't recognize. This made a couple of cancellation and change requests unbelievably time-consuming and frustrating. That alone is reason enough to take my business elsewhere.
When we finally arrived at the hotel, we discovered that Aloft has granted themselves a rather generous notion of what constitutes a "suite." Yes, it had a King bed and sleeper sofa for our son, but they were bumper-to-bumper with no separation or partition to provide even a bit of privacy. The bathroom was separated from the sleeping area, but whenever any of us turned on the bathroom light at night it also turned on the lights in the sleeping area. We had to move the small desk lamp from the writing desk to illuminate the sink at night (probably creating an electrical hazard) without lighting up the whole room, making the desk pretty useless after dark. The toilet/shower had a pocket door and separate light, but the frosted floor-to-ceiling window separating the shower from the sleeping area meant that that light was also a problem when anyone was sleeping.
The furniture looks like it was purchased at Ikea or somewhere similar. One very hard, very uncomfortable plastic "uneasy" chair that looked like salvage from a 1950's Motel 6. No table or other chairs in the room besides a single desk chair for the writing desk. Almost no hanging space at all for clothes (a real problem when traveling with 2 adults and a kid), and cheap wooden hangers whose hooks pulled out of the wood with no provocation whatsoever. Carpet pulling up off the floor.
Staff was generally friendly but competence was spotty. There was no bedding in the room for the sofa-bed, and it took 4 tries, including a couple trips to the front desk, to get it sent up to the room. There were two elevators in the 9-storey building, one of which was out of order when we arrived and never did operate the whole week that we were there. This made elevator service rather slow. The one working elevator also broke down mid-week, stopping on a floor and refusing to go any further. I am VERY leery of malfunctioning elevators and got out immediately. My son and I and several other passengers took the emergency stairs to what we estimated was the ground floor (although it wasn't clearly marked as such, a potential problem in an emergency) but my son was afraid to open the door because of the "alarm will sound" signage. The next floor down was an unlit basement so we went back up and I opened the door anyway. It was indeed a ground level outside exit door, but no alarm sounded. A 9-storey hotel with only one intermittently functioning elevator is not acceptable.
I could go on, but you get the idea. I will stay elsewhere next time.
July 10, 2016
Rated 5 out of 5 by Casechi Fun alternative in downtown Dallas
Slept like a rock. Room was well designed. King suite was very big.
July 2, 2016
Rated 5 out of 5 by Con616 Perfect for the Occasion
Stayed here while attending an event at the Convention Center. This was my first stay at an Aloft hotel. I selected it because it was a partner hotel of the convention (with special rates) and the location made it within easy walking distance of the Center. It turned out to be a perfect choice.
I enjoyed the unique style of the property. The staff was friendly and helpful. Check in and check out were quick and easy. Arrived early and the room was ready - Thank you! The room was clean and comfortable. Parking was convenient. Perfect for what I needed.
June 6, 2016
Rated 5 out of 5 by Ladij Excellent staff!
I had a wonderful stay at the Aloft Downtown Dallas. Looking forward to returning for another stay.
May 9, 2016
Rated 2 out of 5 by alofter33139 Guest service Reps need improved training
not such a great stay though the physical property was amazing
April 19, 2016
Rated 5 out of 5 by YngProfessional Best Aloft to Date!
This Aloft is the friendliest, cleanest and most guest aware Aloft I have visited to date. The gentlemen that welcomed me upon arrival set the bar high and the rest followed his lead.
March 31, 2016
Rated 4 out of 5 by Marvelous The hotel was awesome
The staff was helpful and responsive. I loved the Ultra savvy suite absolutely wonderful and loved the view of the buffalo exhibit park across the street.
March 15, 2016
Rated 5 out of 5 by Shaney6778 Best staff ever
Amazing staff at Aloft Downtown Dallas. The staff made our hotel experience the best weve ever had. Very friendly and helpful. We loved the hotel.
February 29, 2016