Aloft Plano

  • 6853 North Dallas Parkway
  • Plano,
  • Texas
  • 75024
  • Estados Unidos
  • Mapa

Tarifas y habitaciones

  • Para hospedajes de más de 90 días, llame al 866-539-3446.
  • Solamente puede reservar con 550 días de anticipación.
  • Vuelva a revisar las fechas.
1 habitación 1 habitaciones , 1 adulto 1 adultos , 1 niño 0 niños
Rated 3.5 out of 5 by 62 reviewers.
Rated 1 out of 5 by Customer service issues I had a reservation to stay at the aloft hotel Plano for business. Unfortunately i had to cancel my reservation at about 1AM the night before when I found out my sister was in labor 3 months early. I asked if the cancel fee could be waved due to it being an emergency and the individual i spoke with from starwood reservations said I would need to call the hotel directly. I called the hotel 3 times, the first 2 times they said the charge was taken off,,, 2 months later i still have the charge. When i called again the front desk said there wasn't anyone available to help. Very frustrating to say the least October 16, 2015
Rated 4 out of 5 by Bad Customer Service I arrived a little early due to taking an early flight and upon requesting early check in, I was advised that there were no available rooms (without her checking by the way) and that i would have to wait atleast until noon (a whole 3 hours away). I sat in the lobby for 2 hours without the young lady checking my reservation. After seeing another young lady come to the desk, I asked her if there were any rooms that were ready because I was extremely tired and had been sitting in the lobby for the past two hours. She apologized and informed me that my room had been ready. She stated that i could have been granted early check in. I sat in the lobby for nothing for two whole hours!! October 1, 2015
Rated 2 out of 5 by Recent Stay Great shuttle service! The bar soap is great. Upon arrival I was not able to check in under a coworkers name (understandable) but was offered no other suggestions so I didn't have to wait hours for her arrival. Finally I asked to cancel her reservation and make my own... Once in the room the toilet did not work and neither did the tv remote...I waited for 20 minutes for maintenance to arrive and give no resolution to the toilet. He left and I waited another 20 minutes for him to come back and give me a $10 coupon with no resolution still. Finally I asked if I could change rooms and they agreed. After trying to purchase a single banana with the coupon I was told I had to use all $10 worth at one time...Not very customer service friendly after the trouble with my room. The overall quality of the property was very poor and run down. Scratches and scuff marks all over the halls and walls. The fitness center tv's do not work correctly. August 17, 2015
Rated 4 out of 5 by Great Hotel in Plano I stayed at the Plano Aloft several time and always had a friendly staff at the desk and great accommodations. Rooms were large, with great amenities (refrigerator, coffee maker, wifi, large shower, etc) Easy access from the freeway to get to work, restaurants or shopping. As with all SPG properties, the service is great and the Green Choice is fantastic to get points or credit for dining or snacks. Definitely recommended! July 26, 2015
Rated 3 out of 5 by Nice hotel I enjoyed most of the time but I have a few issues. 1. only during my last stay I was offered to join SPG club. Before that I had already spent two weekends in a row. Noone agreed to credit me for these nights. 2. Housekeeper left my bin full during my last day here and did not change the sheets of my bad at all. June 9, 2015
Rated 3 out of 5 by Deteriorating hotel, poor service Stayed for 4 nights. On first night told reception about broken shower knob - not fixed for 3 days (still broken when checked out) Despite staying for 4 nights did not get body lotion except for the first time. May 5, 2015
Rated 1 out of 5 by Expensive, Isolated and There is nowhere to eat in the hotel. The 'gourmet' grab 'n' go has a selecion of food similar to your favourite gas station. Why do they call it a gourmet Grab N Go? Is it the M&Ms or the microwavable meals? Room Clean, House keeping do a good job. All the staff were friendly No recognition for platinum status at all. Very expensive bar, Surrounded by construction sites. In a field.... February 16, 2015
Rated 3 out of 5 by NO Shuttle anymore! :( We were disappointed to find out that the complimentary shuttle doesn't run on the weekends anymore. That is one of the main reasons we stayed here and ended up having to get a cab.... We also have a wedding coming up and the bride was going to use the shuttle for her guests that were staying at the hotel since it's 4 miles away. Looks like we will be staying somewhere else along with the other 7 rooms where we can get complimentary shuttle service on a Saturday next month. The rooms are clean and fine for a one night getaway. October 20, 2014
  • 2015-11-25 T07:01:11.134-06:00
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