Rated 1 out of 5 by Kef1 Different charges for different bookings
Walked in this past weekend asking for an available room. The gentleman at the front told me the total per night. When I checked out, my receipt had a different room charge. I called the hotel and the girl who answered told me that I was charged the walk in rate and that I was quoted the reservation rate and she wasn't able to do anything. She took my information and told me someone would call me back but I finally had to call 3 days later. I still have received no phone call after leaving a message for a manager. The staff doesn't seem too concerned for their customers or their knowledge of the hotel.
May 23, 2013
Rated 2 out of 5 by Mjplatinum Needs improvement
The hotel staff was great. However the hotel facility was not in good shape. We stayed on the fifth floor where we were greeted with water buckets in the hallway. There were leaks in the ceiling and the carpet in the hallway was soaking wet. In the lobby restroom on the women's side, one toilet was out of order and the sink faucet could be pulled out of the counter. On the men's side, there was a urinal out of commission. The handrail in the elevator was loose, the washer leaked water,....the place was run down.....not worthy of the Starwood name.
July 14, 2013
Rated 4 out of 5 by canuckle Nice place to stay for the night
Hotel is situated in Aurora, not far from airport and Denver.
Standard Aloft design (W by Ikea) - comfortable and functional with clean and stylish accents.
nice refreshment stand with good selection of food and beverages (though juice selection could be in larger portions).
Free shuttle that serves several hotels in the vicinity - Aloft is one of the later pickups so be prepared to wait if the first one is full (and that happens frequently).
Friendly staff, though at times, under serviced front desk.
February 13, 2013
Rated 5 out of 5 by Rockies2013 Front Desk Manager Superb!!!
From the moment I checked in, everything that could go wrong did go wrong. First the phone and high speed Internet did not work. Then I noticed the Rocky Mountain Sports Network (FSN), who broadcast the Colorado Rockies games, was not on the channel selections at The Aloft. Later, I found out the engineer who came to see what was wrong with the phone, left my room unlocked the entire time I was tthere (2 days). SO WHY AM I GIVING THIS HOTEL 5 STARS, you ask? Because of the profound professionalism demonstrated by John, the Front Desk Manager. He was extremely apologetic, and immediately refunded all 14,000 Starwood points I had redeemed for this stay, and had his General manager look into the channel selections. He offered my a complimentary stay for my next visit, and was extremely professional and apologetic.
July 14, 2013
Rated 5 out of 5 by BobBoston Great value near DIA
This is a terrific airport option. Friendly staff, nice rooms that are both quiet and comfortable. The location is convenient to the airport, to I-70, and has a number of moderately priced restaurant options. Retail shops / malls are within 10-15 minute drive. This hotel is very fairly priced, is modern, has a complimentary airport shuttle and is in a safe, convenient location. Not sure what more I could ask for.
January 7, 2014
Rated 5 out of 5 by spgn00b Excellent Customer Service & Acknowledgement of Gold Status
Long story short: Missed connect at Denver Airport due to flight delays. Landed at 1:00am
Couldnt book online as the deadline had passed.
Called this Aloft, and told them about my SPG Gold status. They immediately acknowledged it and booked a room for us at the lowest possible rate (trust me, it was a really good rate for a last-minute reservation).
Only issue: No shuttle service between 1:00am-3:30am. (shuttle runs every half hour otherwise)
Took a cab to the hotel, was welcomed by Will (thats what I remember), and he was really helpful (he was the guy I spoke to on the phone too I guess). Got us checked in, hassle-free. Acknowledged gold status and gave us lotsa complimentary stuff! Clean room, comfortable, wake-up call and hassle-free checkout. Took the shuttle back to the airport in the morning.
I couldnt be a happier customer :-)
June 18, 2013
Rated 3 out of 5 by TangoMaster Comfort close to the airport!
There is no hot tub and the pool was closed for a broken lock? This was a little pricey, but it's the closest you can get to the Airport without being in a tower. The windows kept the sounds out, the in-room coffee maker was nice, and the xyz bar was hopping downstairs. The best part is they have a shuttle every thirty minutes to and from the airport. If you've stayed at an Aloft before, you know what to expect. If you haven't, it's time to give it a try!
May 27, 2012
Rated 4 out of 5 by rob99 Nice hotel, but 10 minutes from airport
This property was fine, but it is about 10 minutes away from the airport (along with all the other "airport" hotels). They have a shuttle that runs every 30 minutes and it was packed the morning that I used it to get to the airport (shuttle is shared with other hotels in the area). I would stay here again due to the location and convenient restaurant options. Front desk staff were nice and professional - no issues for my stay.
February 7, 2013
Rated 1 out of 5 by JadedTourista Terrible Customer Service
I spent a night at this hotel when my connecting flight was canceled and rebooked for the next day. I arrived after midnight and was met by a surly desk clerk who could not be bothered to look up from his computer screen while I was checking in. I asked him for an 8 a.m. wakeup call for an10:20 a.m. flight. There was no offer of recognition of gold status or even of me as a fellow human being. There was no offer of help with luggage although there were several young employees hanging around at a distance trying to avoid looking like employees. When I asked politely if the airport shuttles left every half hour I was answered with a grunt.
I hauled my luggage up to my room myself, showered, set the alarm for an 8 a,m, and went to bed. Did the phone ring at 8 a.m.? No. Did the alarm go off at 8 a.m.? Yes, but it was a flashing light alarm with no sound. I woke up by myself at 8:30 a.m. and in a frantic panic repacked, dressed, and hauled my luggage down to the lobby just in time to miss the 9 a.m. shuttle. I had to take a cab to the airport and almost missed my flight.
Would I stay at this miserable excuse for a hotel again? Never.
December 17, 2012
Rated 5 out of 5 by bborek AMAZING EDWARD
Edward came up to knock on the door when the wake up call would not go through! Amazing Edward! AWESOME and have NEVER had this type of excellent service happen before!
December 16, 2011
Rated 5 out of 5 by mwd31 Great airport stay
Location is great for easy access to Denver Intl Airport. Modern deco, short walking distance to restaurants, nice bar, pool, breakfast and snacks in lobby 24/7.
January 5, 2013
Rated 1 out of 5 by SLW1 Staying at the Frat House
We were in Denver for a family wedding and chose to stay at the Aloft hotel as we had an early flight out the morning after the wedding. On the night before we left, October 26, there was an all night Halloween party at the hotel. I don't mean in a meeting room, but in the rooms and hallways of the hotel. A party bus dropped people off at the front door. It was like being in a Frat House. The drinking and carousing went on all night, as in until 6am when we went to the airport. There were even clothing items left in the hallways. As Platinum members we have stayed at many Starwood properties, all over the world. Never have we experienced something like this at any hotel. An ALL NIGHT PARTY. We had to dodge the drunk partiers as we tried to get out of the hotel at 6am. Unbelievable.
October 27, 2013
Rated 3 out of 5 Within 20 minutes of airport
Good value and pretty good location. Staff was helpful.
January 1, 2014
Rated 4 out of 5 by BigBill Regular Aloft Airport Experience
This was one of 5 hotels stayed in on an extended golf trip. It was convenient, clean, quiet and the standard Aloft value for money. NOthing special, no real negatives.
November 4, 2013
Rated 5 out of 5 by Lopaka I like it!
I have stayed at this Sheraton Aloft many times, the location is a bit away from the airport and the free airport shuttle runs smoothly. Within walking distance to several restaurants which I love. Very modern/minimilistic style with large shower which is my preference and a large LCD TV in every room along with FREE wi-fi.
December 27, 2012
Rated 5 out of 5 by GOHome72 Pleasure
This is the second time I have stayed at the Aloft DIA and found it to be very comfortable. There are restaurants in walking distance if you don't have a car and the ariport shuttle is very convenient. I will definately stay here again when I visit Denver.
May 2, 2013