Rated 5 out of 5 by tim898 Long weekend in Phoenix
Just spent 3 nights at the Aloft and I can't fault this hotel. Called for pickup from the airport and the van arrived in less than 10 minutes. Staff were pleasant and I love the room layout. Comfortable room on the 6th floor and the bed is superb. As an SPG Platinum I chose the breakfast option and Aloft invite me to their coffee specials also. The W XYZ bar is great and the bar staff were friendly and the prices are good. No noise from the airport and although there are train movements nearby at night time the hotel was quiet.
I highly recommend this hotel.
February 11, 2014
Rated 2 out of 5 by ArizonaDave Billing Must be Fixed
On checkin, I mentioned that the directions to the hotel from the south took me 20+ miles out of the way and were not accurate - it was explained that they were aware of that... if so, change it!
The hotel is modern, I liked the rooms - comfortable and not the standard hotel set up that road warriors often get used to. On top of that, the free parking and airport shuttle are fantastic - I fly out of Phoenix often and this is a great option for early morning flights.
When I checked out I received an electronic portfolio that indicated I was charged $164 for what should have been $144. I called the front desk twice and I was unable to get anyone to answer my question. I left a voice message for return calls with accounting also with no response.
When I finally did get someone on the phone on my third try, they explained that I wasn't charged $164, it just looked that way on the portfolio. Having an accurate portfolio for corporate reimbursement should not be difficult, it should be standard. They had to recreate a new one so I could submit it for reimbursement.
In short - the hotel is great, but a lack of response on critical issues, too many excuses, and a lack of attention to important details will keep me from selecting this hotel in the future.
January 25, 2014
Rated 4 out of 5 by Forbusinessandpleasure Good choice if flying
This is a very nice newer hip hotel. Small pool and lounge but very functional. The gym was also up to date and had everything I needed.
As this is an element hotel not much SPG recognition, points or drink at checkin.
The hotel is close to the airport, mass transit, and has a good eating establishment within walking distance.
August 20, 2012
Rated 3 out of 5 by BR25 Noisy room
I've stayed multiple times here and had a good experience each time. This time my room on the second floor was incredibly noisy and I could not sleep as a result. A constant buzz from electrical systems was too much.
May 2, 2013
Rated 5 out of 5 by Mary Loved the Loft!
This hotel had all of the amenities that I was looking for in a short overnight hotel. It was near the airport, comfortable accommodations, very clean and a good price!
October 22, 2011
Rated 1 out of 5 by wydmbs Awful
As a loyal Starwood I was appalled at the service which left me $50 more out of pocket.
I booked a X2 queen as we were visiting ASU with my son. I phoned both reservations and the front desk to make sure they held the room before arriving. Both said they noted.
Arrived to find NO x2 beds and the offer to sleep on an air bed. Asked to be moved to Tempe which did have X2 queen making this whole evening a late and tiring experience.
Finally on checking out of Tempe got charged standard rack rate leaving me +50 more out of pocket. This was my sons first experience of Starwood. Not good.
November 16, 2013
Rated 5 out of 5 by DMoney Exceptional Hotel
This was the first time I stayed at an Aloft. I knew it would be a new property (since they're a new Brand), but this one was impeccably clean, modern, and the room was designed extremely well. Shower was awesome. The pictures don't do it justice. And I was recognized by the checkin person for my Gold status w/ a beverage, which hit the spot on my way to the airport. Couldn't have asked for a better stay. And 10 minutes from the airport.
November 4, 2011
Rated 2 out of 5 by Zman15 Not good!
The rooms were very nice looking and the hotel is nice but the beds are very uncomfortable, the staff is not very pleasent, and we were told that we had a free breakfast and we ended up paying outrageous ammounts of money for food and drinks, when we could have gone to the circle k right next door. Bad experience
December 19, 2013