Rated 2 out of 5 by bill522 Shower Issues
I have already emailed my concerns to spg but the shower in room 410 was not up to spg standards. Tile and grout in and around the shower was decrepit, filthy and had white stains throughout. I have a picture if you would like to see it.
August 14, 2013
Rated 4 out of 5 by Carolyn13205 A fun place to stay!
My husband and I stayed at Aloft because we wanted to watch the planes arrive and depart from the Philadelphia Airport. We were not disappointed! Our room had a perfect view of the runways and we were treated to the sight of a takeoff or arrival every few minutes.
The hotel was well-insulated, so the sounds of the prop planes didn't keep us awake or interfere with the tv.
Our room was clean and comfortable and the staff was incredibly friendly and helpful. While we didn't use the pool, there were an awful lot of folks who seemed to be enjoying it immensely!
We did use the gym and found that while it was small, it smelled good and clean and had freshly rolled towels on every piece of equipment.
We did have one issue with our shower. The seal on the glass door leaked across the tile floor. When we reported it, the front desk immediately sent someone up to look at it. The repairman fixed the problem on the spot! We were impressed by this level of service.
Every interaction with staff from the front desk, to housekeeping was a positive experience and we are admittedly not easy to please!
The hotel atmosphere was modern, funky, fun and the price was reasonable compared to those quoted by Center City establishments. We'll certainly return!
August 13, 2013
Rated 1 out of 5 by rolson9 Room was terrible
If my room was representative of this hotel, I am amazingly disappointed.
The carpet felt grungy, I didn't want to walk on it. The AC was wholly inadequate and ran loudly all night long while the temperature was barely tolerable. The grout in the shower looked moldy. By the time these problems set in I had decided I wasn't packing my stuff back up to request another room.
I was amazed. I didn't think A Loft had any properties old enough to be this run down.
I will never, ever stay in that building again and will avoid A Loft again.
The one positive I have is that the staff was great. They were friendly and helpful to anything I brought up. I did not bring up my disappointment with the room to the staff.
August 10, 2013
Rated 3 out of 5 by bgirl07 Fine facility, not so nice employees
Front desk employees who could seriously care less if you catch your 5:55am flight out of one of the East Coast's busiest airports? It's an airport hotel, for goodness sake, so that's really the point. I called downstairs for a cab at 4am and was literally REFUSED. While the front desk staffer couldn't guarantee the exact time of the shuttle, she very rudely told me that it was my only option.
Coupled with no smiles and no greeting at check-in by another surly employee, I was seriously disappointed by this experience. I'll take a little less hip for a little more hospitality next time.
August 10, 2013
Rated 2 out of 5 by ka12 Very Disapointing!!!
I would not stay at this hotel again. I waited for 45 minutes for a kitchen to open up for a breakfast sandwich from 7:45 to 8:30. There excuse was they were across the street getting more items for the kitchen! I would think this would have done the night before or before they opened for breakfast....not the prime time when people are checking out of there rooms. I spoke with the manager and he offered a cheaper rate next time...what a joke!!! I'm a Platinum Starwood Member and expect more from a Starwood Property. There are many other hotels in the area to stay on my next visit!
August 7, 2013
Rated 4 out of 5 by Dee33 Great staff - nice ambiance!
Really enjoyed my 5 night stay at aloft. Will definitely be back. The staff was so accommodating and professional. The bed was really comfy too. Only complaint would be the road noise.
July 27, 2013
Rated 5 out of 5 by mel2522 good stop over
I liked the modern look. It was a comfortable stay.
July 25, 2013
Rated 4 out of 5 by DougMEM aloft PHL not what I expected
I have stayed in a couple of other aloft hotels and they created an expectation of level of service, particularly in the "wxyz" bar/lounge.
What I found in PHL was a good bartender who knew some of his regulars well and could mix a good drink, but the facility had none of the bar food I had expected. The only option on a rainy night was to pay for a cab to a restaraunt or eat something from the onsite market. I was really hoping for something hot and tasty instead of cold and pasty. I also got some song and dance bout "changing the menu".
At least the next night I was able to order pizza and have it delivered.
July 25, 2013
Rated 3 out of 5 by jlsjdie What bothered me
What I don't understand is how can you book a room with two queen beds and then when you arrive at the hotel they tell you that your room was a handicapped room and we gave it to a handicapped guest. I did not ask for a handicapped room, I asked for a room with two beds. How do you tell someone this and they are suppose to adapt from two beds to one bed. This is why i probably won't return. It amazes me that this is done.
July 22, 2013
Rated 1 out of 5 by srx788 It was a nightmare
The staff was lazy. No one was at the front desk when i walked in. After i finally was checked in my toilet, a sink were draing slow and were dirity. Lets not talk about the shower because it was filithy. This is the second time i stayed here and its the last.
July 22, 2013
Rated 5 out of 5 by LilJess Communication on amenities
If you are using Starwoods points to book a free night at this hotel, make sure you understand that airport parking charges are NOT included in the points exchange! I was misled to believe that when I chose the 10 day airport free park, it was not included upon arrival.
July 22, 2013
Rated 5 out of 5 by MMBINNJ Danielle at the Front Desk is the best reason to stay here....
Danielle at the front desk makes the whole experience
I want to steal this front desk person and hire her- she is that good. What a multi tasker... This hotel is fabulous for an early morning flight (what we used it for)... Really fun inside too. One tiny thing- our door lock was kinda smudged with who knows what - which was not the best first impression. Also the areas above the bed seemed less than clean- but I am feeling llike they are working on this and will hopefully remedy these slight misses. Hotel is terrific- and a great value over the overpriced large name hotel in terminal B- "they" have a shuttle anyway if not flying out of terminal B. You might as well save the bucks, I felt the parking would be a bargain too given the convenience.
July 18, 2013
Rated 3 out of 5 by Jason41 Room Temperature
The air conditioning was not working properly and stayed at 75-degees plus. I tried to lower it but it wouldn't work and thus woke up each night sweating to death.
July 15, 2013
Rated 5 out of 5 by fordbronx Refreshing Oasis
AA flight was canceled. Blind pick that tuned out very well. Reception was great!!!! Shuttle was late but stay was perfect!!!
July 13, 2013
Rated 1 out of 5 by Frankbjr Stay in Philadelphia
I want to tell you how much my wife and I enjoyed our stay in Philadelphia. We were visiting her brother who is dying of cancer and It was very nice to have a comfortable room to relax and relieve stress..
Your staff were very accommodating. We would definitely recommend and stay at other locations around the world.
July 8, 2013
Rated 4 out of 5 by K789 Would stay at Aloft again
We booked Aloft based on the proximity to the Citizens Bank ballpark. We also booked based on the pictures online. We found the staff to be courteous and friendly. The lobby was clean, bright and very welcoming. The hotel has a good vibe.
At first glance we loved our room but upon closer inspection the carpet was stained, the walls in the bathroom area could have benefited from a good cleaning and there was dampness to the room that was a little odd (the bed sheets were slightly damp and in the morning our clothes were damp too). When it came time to shower in the morning, our shower drain was clogged. We had to keep turning off the water to prevent it from flooding over and in the end only 2 of the 4 of us could shower. Although the above were all disappointing, we want to try Aloft again. The look of the hotel decor is refreshing from the traditional hotels out there.
July 8, 2013
Rated 4 out of 5 by Robmeca22 Hotel has Very Comfortable Beds
The beds in this hotel are very comfortable. The pillows make you feel like you are sleeping on air they are just so relaxing. The big tv on the wall is also a plus. You can also enjoy cocktails at the bar. A very nice hotel to saty in.
July 6, 2013
Rated 4 out of 5 by GB01 European efficiency
If you have stayed in modern hotels in Europe you will know what I mean. Efficient layout, airy, all the latest facilities in the room, excellent service, and close to the airport.
July 3, 2013
Rated 5 out of 5 by Margherita712 Very nice property
Front Desk Agent was overwhelmed at check-in due to an airline mistake (completely not her fault) but I was scared of staying at a "airport" property. Once it was time to check-in she was absolutely pleasant and welcoming. The lobby was inviting and the bar was lively. We made our way to the room which is beyond expectations. It was modern, clean, and spacious. Overall a wonderful hotel. Only down fall was the lack of food options.
June 29, 2013
Rated 1 out of 5 by Tom2037 STAY SOMEWHERE ELSE!
Reservations were made for King bed and a roll away. Was told no rollaways allowed due to fire safety. Nobody told me about that when I booked the room. Then the excuse was no rollaways were available, I dont like being lied to. Interesting how I threatened to write to senior management how they found a rollaway. The room was subpar and pretty beaten up. The carpet was stained and the floor tiles in the shower were falling off the wall. Very disappointing way to treat a returning customer. NEVER AGAIN!
June 24, 2013
Rated 5 out of 5 by KellyP Great experience
My son and I were very pleased with out stay at the Aloft Hotel in Philly. The hotel was "hip" enough for kids and for the adults. The rooms were beyond clean and very comfortable. Staff was excellent and went out of their way. I would highly suggest staying here.
June 24, 2013
Rated 5 out of 5 by curtis07 Pleasant Stay
The hotel was very clean, the staff was friendly, and all our needs were met. The response time for requests made through the front desk was astonishingly quick. Although, I believe the hotel is geared towards a younger client, I still felt comfortable
June 23, 2013
Rated 5 out of 5 Great Staff!
I booked my ticket through one of those online booking sites (not directly with SPG) and found, when I arrived, that I did NOT have a reservation. Well, Philly seemed to be booked up! Danielle was amazing, not only did she find a room for me - but managed to help a number of other folks that had the same issue ("ghost booking") by finding them other rooms (let me tell you that was not an easy task!). And, she did it with an amazing attitude. I was very impressed.
Regarding the hotel, I was very pleased. The room and the entire facility were clean, cute and, well, fun! I will certainly look at staying at aloft again! Very good value!
June 21, 2013
Rated 5 out of 5 by Julie82 Great Hotel
We stayed for 1 night at the recommendation of the Wells Fargo Center. The hotel was very nice and the staff was very attentive.
June 17, 2013
Rated 4 out of 5 by GLHAWK Hotel has excellent features lobby music was too too loud
Great experience. Hotel desk was always overloaded with customer matters. Music in lobby was way too loud.
June 16, 2013
Rated 5 out of 5 by Novafun Perfect Location
I had a late night arrival and was beat from a week of work so having the hotel be friendly, clean, and convenient was a welcome relief.
The person who greeted me was super friendly -- wish I could remember her name.
One item which was overlooked was the parking arrangements. There is a fee schedule at the ticket gate when you enter the parking. The front desk person didn't mention their validation process for parking when I checked in. After I inquired (BTW they do validate and there is no fee for parking for guests) everything was cool.
June 16, 2013
Rated 3 out of 5 by Beebs42 BATHROOM
BLEACH. Use bleach or similiar cleaning agent on the bathrooms to clean the tile. The shower has black mold in it. The floor tile and grout is gross.
June 12, 2013
Rated 4 out of 5 by mvdc Great guest service/hospitality
Perfect for the night! Very welcoming and accommodating. Really enjoyed our stay, but the staff definitely made it great!! Thank you!
June 10, 2013
Rated 5 out of 5 by Archer Exceeded expectations
Excellent location...5-10 minutes to Philadelphia airport via free hotel shuttle.
pet friendly no extra charge.
very quiet room despite planes flying directly overhead.
staff is very friendly and extremely helpful.
room was clean...decor is modern European.
bed very comfortable.
no restaurant on premise. Well stocked but small help yourself shopette in the lobby.. food was fresh.
June 3, 2013
Rated 3 out of 5 by Steve19 Needs Better Customer Service
The hotel appearance was very clean and in order. However, the staff at the front desk was a little un-informative, if I must say. We were told that a shuttle was available to take us to the airport to catch the train and also available to pick us up at the airport, every 20 minutes. After waiting at the airport for about 15 minutes for the shuttle, the driver slowed down at the designated stop and decided to keep going. We tried to call the hotel and the front desk put us on hold for 8 minutes, without any notice. The shuttle driver finally showed up again, about 15 minutes later.
May 31, 2013