Rated 5 out of 5 by nikki excellent
I was satisfied all around at this hotel. Staff was excellent. Rooms clean! Food good at w xyz! Thanks will be back!
April 14, 2013
Rated 5 out of 5 by larry25 the hotel was great
I love the personal and hotel to i will recommned to all my friend
August 10, 2013
Rated 5 out of 5 by hogie Fun and fresh
Fun and fresh,especially for the kids, with a roomy playful lobby. Superb hospitality and delicious comp. coffee.
February 22, 2013
Rated 5 out of 5 by jj17 Excellent stay in Brookly NY
Great loacation and friendly host/managers.
Always welcomed back after a hard days work is nice.
May 25, 2013
Rated 5 out of 5 by sticky The Reception
The stay was very nice and close to where we had to be.
July 2, 2013
Rated 5 out of 5 by jadio Lovely
Lovely...would stay again.
June 2, 2013
Rated 2 out of 5 by steve98 check out can be slow
The staff smiles and acts like they are here to help, however, they cannot do anything extra for you like slip a copy of your bill under the door. This was my third stay here. During my first two stays the front-desk told me they have gone green and cannot print a bill. After some discussion they agreed to slip a bill under my door. It never happened. The third time (this stay) they told me they do not have the capability of slipping the bill under my door. I know this sounds trivial, but leaving quickly is important to me. I strongly dislike waiting to leave. If this is not important to you, then stay here. It's a nice, off the beaten path hotel.
July 3, 2012
Rated 3 out of 5 by Chris3 Hotel was Great, Staff needs Improvement
The Aloft is a great Hotel. But the Front Desk Staff needs some help. I had 2 rooms for 4 nights. On the 3rd night after working for about 16 hours me and my Co worker arrived at the area were food is sold. My Co Worker did not want anything so he was just standing there minding his own business as I looked for something. The girl behind the front desk Janie asked my Co Worker what he put in his pocket. She was actually acusing him of stealing something. He pulled his hands out of his pockets and only had a shirt in his pocket. I was very surprised to say the least. I mean really??? We are paying close to $2000 to stay here and she thinks he is going to steal a bag of chips? I told her that she was out of line and all she said was I thought I saw him put something in his pocket. She never apologized for her actions. I spoke to a manager the first thing the next morning and he assured me that she would give me and my Co Worker a formal apology. That never happen!! As we walked in the folowing day she was behind the counter and just smiled at us as we walked in. We also had to deal with her about a parking situatiion later and she never apologized. I do not know why my Co Worker was accussed of Stealing, but I can assure you he didnt !! as I have been working with the Guy for a few years now. I think that you need to train your staff not to always judge people by what they see. No we were not wearing the fanciest clothes but our money spends just like those that do!!!
April 20, 2012
Rated 3 out of 5 by TexasCook Hip, unfriendly, and under construction
Aloft Brooklyn is a hip spot. The room was up-to-date, clean, and comfortable. The staff needs some training -- they were young and distracted. On check-in the staff barely made eye-contact and did not recognize my spg status or offer a choice of gifts. On check-out the staff was distracted by other duties and I had to ask if I was "good to go" after she worked on something else for a minute or so. The common areas are all crammed into the ground floor, not providing much space for relaxing outside the room.
However, the place is in a good area, close to the Brooklyn Bridge, the parking worked out fine, and we felt safe there, if not entirely welcome.
August 21, 2012
Rated 3 out of 5 by Nif1 Intelligent Design, undone
Very helpful an courteous staff. Very convenient location. Room, bath design super. Spotless room, all amenities and great, great design and use of space.
Excellent restaurants close by, free wifi and local phone services were appreciated. Black out curtains, an easy to operate alarm clock, wireless phone,outlet access, etc., all evidence of thoughtful design and care for occupant enjoyment.
Would not hesitate to return but for exceptionally noisy air conditioning unit. It was loud when cycling and made some unusual noises so sleep was interrupted several times.
I requested the front desk to not rent this otherwise delightful room until the problem was corrected.
August 7, 2013
Rated 3 out of 5 by Robosox "It's whats available at check in time".
I've been here 5-6 times and upon checking in this time Dylan informed me that there was no upgrade available. I replied that there is never an upgrade available. His response was "It's whats available at check in time". I mentioned that I book 3 months in advance and that should give adequate time to plan. His response was "It's whats available at check in time" and upgrades aren't guaranteed". I said I understood but that it would be nice once. I then mentioned that I would be there the following week so he would have time to allocate my upgrade. His response - yep "It's whats available at check in time". lol. Aloft - you need to give him another script to memorize.
The following week - no upgrade and a much lower floor. I must not be on Dylan's fav list. lol
July 1, 2013
Rated 5 out of 5 by Ben73 Great Staff
I've been at this hotel for a month and the staff has been the best part of my stay. They've all been very friendly and helpful. I especially want to compliment Driton (front desk) and Jennifer (bartender). They've made my stay here the best experience i've in any hotel to date.
January 26, 2014
Rated 5 out of 5 by Slatmandu Great Hotel Experience in Brooklyn
I highly recommend Hotel Aloft New York Brooklyn. We stayed for a couple of nights and the experience was excellent. The room was nicely decorated -- modern design, but warm and comfortable too. The bathroom was spacious (especially for an NYC hotel) and well designed too. Comfortable bed, and nice bed linens. Very clean. We had a high floor and a nice view of skyline. The decor was fun and interesting. We did not use many of the amenities, and the lobby area was being painted, so some were unavailable. The staff was for the most part friendly and helpful, certainly better than average for NYC. Convenient location for getting into Manhattan. Subway within a few blocks.
August 30, 2012
Rated 4 out of 5 by Alissa Need to work on informing guest of hotel features
After completing the on-line survey, I noticed that there was mention of there being a workout facility at this hotel. And I still don't even know if there is a pool. Why were we not told about this when we checked in?? We went across the street and paid to use the gym while in town. Looking at the photos, I am noticing an outside area where we could have relaxed after checking out and waiting for our plane.
We also were not told about the roof top night club that we could have had access too.
Otherwise, we enjoyed the cleanliness of the hotel...just wish we knew about the amenities that this hotel has to offer.
May 17, 2012
Rated 1 out of 5 by Left53 Unscrupulous
I had a guarunteed reservation at the Brooklyn Aloft for three nights beginning October 23rd. When I arrived at the hotel at 10:00PM, I was told that the hotel was oversold and that my room had been given away. I was shuttled to another, inferior hotel and was told that my first night there would be paid for. It was not. When I arrived home after my trip, I found that the Aloft Brooklyn had charged me the full price for the priveledge of being kicked to the curb. Good luck.
October 29, 2012
Rated 5 out of 5 by Gknight59 This hotel is now one of my favorites
I had spent one night here in February but unfortunately I had gotten sick. I'm glad that I listened to my husband and gave it another try. I mentioned my experience when booking the reservation and I was given an excellent rate. It was his birthday and I surprised him by getting there before him and leaving his gifts including balloons and cake in the room and left to meet him so that we could arrive together as if I had never been there. Barbara and her Manager were in on it and helped me pull it off. The look on his face was priceless. They even gave us an extra hour to check out. The next morning they greeted him with a big "Happy Birthday." They really made him feel special.
March 26, 2012
Rated 3 out of 5 by Kiatij Not so great experience.
I have stayed at several Alofts, and love the hotels. One of the reasons that I am an SPG Member is due to the fact that the beds and linens are fantastic. Unfortunately, that was not the case here. The comforter was such poor quality, it was as if it was filled with hard styrofoam and popcorn.
Most importantly, II was not exactly thrilled with the staffs attentiveness after three tries to get our room key to work. They certainly did not care about the time constrains that I was under to catch a train. The door ended up being defective, which resulted in Tech having to come and repair it. Needless to say, that train was never caught, and the staff was completely unsympathetic or understanding.
Not exactly thrilled.
November 25, 2013
Rated 1 out of 5 by Jdt63 An incredible trial
First I will say the decor is pleasant and cheerful. However after staying in hotels on four continents I regrettably must admit this was the worst service I have ever received(or would have been had there been any service. The lobby floor was being refinished, only a single elevator was working and service personel would rush to get on leaving guests with bags to wait another 10 for the next car. Routine things like towels, coffee, paper products required a call, sometimes two to get replenished. The staff were present but seemed dazed and ineffective. I could go on but you get thr idea. I am not hard to please and have never written a negative review before but this was beyond tolerence
August 27, 2012
Rated 4 out of 5 by MM14 Nice Hotel For Outside Manhattan
The staff the nice and the hotel was moderately priced. I will be back.
January 18, 2014
Rated 5 out of 5 by Ovservant Partner & Sr. Designer
The stay was great and the staff was super nice.
The room was great for the price. The area is sort of hard to find on your phone so be sure to know the area. The only thing that was a bit crazy was the bathrooms no tub. It was a stand up shower. After walking al day you may want to take a long bath but a hot shower will do the trick also.
Over all the place is great the people a super nice and so are all the amenities.
October 22, 2013
Rated 1 out of 5 by NYCGuy86 Forget Heat, 52 degrees is all you get.
So, I recently started to convert over to Starwood after being a loyal Platinum member with another brand. A property in Florida really warmed me up to the Starwood brand by being so pleasant and proactive. As I was on a leg of a business trip, one of the front desk agents in Florida actually called this property before I arrived and asked if she could put in a request for a nicer room since I was a frequent guest at her hotel after I'd made a comment that I hope that I get treated half as good as I do with her hotel. Def above and beyond.
Now, onto the stay: I've lived in NYC for 6 years, with this last year being transferred to oversee 3 groups in FL. Since I've sublet my apartment, I usually stay the 1-2 nights in a hotel when I have to fly back into NYC. This was the first time I'd been back since becoming a Starwood convert. The location for me was actually perfect. Right in between multiple trains, and I was going to be attending meetings in Lower Manhattan which was maybe a 5 min trek, and I was flying into JFK so with either cab or subway service, it would be painless. Perfect!
I arrived in NYC around 2:30 pm right after NYC got walloped by a snow storm. There went my seamless way of getting to the hotel. No cabs at JFK and the AirTrain connecting the airport to the A was out of commission. Shuttle bused it to the 3. But, worked in my favor as I didn't arrive at the hotel until 4pm, so I didn't feel like I was being pushy about check in. One of the sliding glass doors was not operational so you had to use a push through glass door. No biggie, if that's the worst they had after a snow storm, they were doing ok. When I got to the desk however, I realized that the broken door was just a sign of things to come.
I was greeted, asked for my ID and payment, all very pleasantly. Then, when the agent checking me in pulled up my reservation, she told me of the request by my last hotel and that they would be able to upgrade me into a suite with a balcony. When I gave her a look of happy surprise, she responded "Well, do you want it?" Now, since I'm Corp Preferred, I am entitled to an upgrade "if available." (With my other brand, I was guaranteed an upgrade because of my Platinum status. Now, I'm not sure if ALL of the rooms I was put in were actual upgrades, but the desk agents always picked out a feature of the room to highlight as an upgrade because of my status.) The way this agent was informing me had me half believe she meant to charge me for the upgrade. But, I was on my corporate rate which meant I couldn't possibly break the bank over an upgrade fee. I was given keys to suite 205. Low floor suite? Well, hey, it's a suite right! Well, the suite was an accessible suite. Meh, no biggie had plenty of 'em before. Light switches and floor plans are a lil lower. But I always have a hard time figuring out the shower. Not to mention I usually have to build a wall with extra towels to prevent water from rushing out. And the balcony...covered in snow. TOTALLY understandable considering the miserable conditions on my way there. I was hardly going to call down and complain about an upgrade. So, I dropped my bags and headed out grab a sandwich from Brooklyn Deli up the street. Returned, shot off a few emails then changed to head into the office and out for a dinner meeting, not returning until around 11:30. And holy cow did I walk into a cold room. At that point, I assumed that it just hadn't been set to activate since I'd not touched it upon arrival. So, I turned it up to 75 (current temp read 52), freshened up for bed and placed a 7am wake up call. Well, I woke up around 3:30-3:45am to needing to use the restroom. I did, but noticed that it was still frigid in the room. I messed around with BOTH HVAC units, the one in the living room I couldn't figure out. The one in the bedroom was an LCD wall control which I maxed out to 80 or something. Then hopped back into bed. Did I consider calling the desk? Yes, but it was also nearly 4am, what were they going to do that wouldn't inconvenience me seeing as I was to be up in 3 hours. So, back to sleep.
When I woke up, the room was STILL at 52 degrees. Even though warm air was rushing out of the unit. I didn't wash my hair as to try and decrease the minutes I spent shivering while drying off. Well, I'd let them know when I went down in a few. Which I did. The response I got: "Well, why didn't you tell us?" After I informed her of the time, she they would have sent up a blanket...well ok, but I was at my worst just out of a shower. I then asked if I could just drop my carryon off since I wasn't sure how late my meeting would run past 12 or 1. "That would be fine" was the response. No offer for a later check out or to follow up with me.
When I returned to the hotel around 1:30 to pick up my bags, one of the front desk agents there this morning was working. I handed her my luggage ticket, asked if I could get my carry-on back, and motioned to the lounges in front of the elevators informing her that I would wait there. After 20 minutes, I didn't have my luggage brought to me. During this time I got online and booked a room with another Starwood property in Midtown. After booking, I walked over to the desk where the original agent was joined by the other from that morning. She motioned that my carry-on was next to her. I tipped her to give to the bellman (which was herself) and asked the 2 agents what had been learned about the HVAC unit in room 205. The newest one's response: Is it still not working? After explaining to her that I had checked out that morning and had not been back to the room, she looked confused before explaining that unfortunately there was nothing they could do about it. It was the "way the windows are against the wall, they let in a draft."
So comforting to know that this hotel's staff placed me in a room that they knew was not weatherproof on one of the coldest nights. And not one apology or recovery option was offered. Thankfully this was not my first experience with Starwood or I would have never come back to any of their brands.
January 25, 2014
Rated 4 out of 5 by HawaiiSamurai Would Return
This is what you would expect from Aloft. Nothing exceptional but far above what you would expect from similar category brands. The location is decent as well. We would definitely stay here again. It is great for a weekend holiday or for a business trip into the City.
The only downside is that the staff ignored our children on check-in, check-out, and throughout our stay. This made it seem like the hotel was not as family friendly as other Alofts that where we have previously stayed. But, then again, that might just be New York. The hotel was super busy throughout our stay.
March 24, 2012
Rated 1 out of 5 by Buncombe NO Air Conditioning = AGAIN, Points Program is deceitful
I brought 3 others here, but this is the only Aloft in the state of NY that is not participating in the DoubleTake points promotion. We should have been informed when making the reservation.
My room the thermostat was either all on, or all off. Another in our party had NO AIR CONDITIONING at all, and it was 83 degrees in the room when we arrived. The fan blew hot air all night.
The management offered nothing to make up for having no air conditioning in the middle of the summer.
I had the same problem back in March with a room with NO AIR CONDITIONING. It was miserable.
June 21, 2013
Rated 3 out of 5 by khalliope24 Great but no hot water during my stay
This hotel is beautifully decorated and the ambiance in the room is wonderful. However, there was NO HOT WATER whatsoever, only cold water. Apparently this happened to the entire hotel. That was the only drawback but it was really disappointing that they would let this happen. Also, the hairdryer plug was bent so I couldn't plug it in either. Besides getting a great sleep, the other thing I value in a hotel is taking a nice hot shower. There was no discount given either, and at my rate of $335/night, I felt they should have discounted the price a bit due to inconvenience.
April 11, 2013
Rated 4 out of 5 by Otis57 Nice change but cramped
We stayed in the Aloft Sheraton in Brooklyn and it was quite different than what we were expecting. Its obviously geared for the 25 -40 age group, which we are long past, but we liked the decor and attitude anyway. The SPG recognition was good and the staff were friendly and helpful. My only complaint about the hotel is the size of the room, which was VERY tight. However, that may be the way it is in Brooklyn and it was our first time there.
Bottom Line; If you don't mind tight quarters and a young/young at heart atmosphere, it is a different direction from the ordinary!
October 15, 2012
Rated 4 out of 5 by donald1 Great Hotel
This is a great hotel with a terrific resonance which relates to Brooklyn. It is a Brooklyn hotel, no doubt about that. I really enjoyed staying. The staff are helpful and engaging. Just one thing...the walls are so thin it is not true. Some kids were giggling in the room next door to me. Lovely sound, no problem but they sounded like they were in the same room. My visitor said "I didn't know you had kids with you, where are they hiding?" A hotel of this standard has to sort that out, quickly It is enough not to make me stay again - what if it is a sound I can't stand?
April 15, 2013
Rated 2 out of 5 by Monne49 Hotel needs some improvements
We stayed with our family for one night. We chose Aloft for its modern image. The experience was however somewhat disappointing. The staff at the reception desk was not focused (it took us at least twenty minutes to check in while we were the only ones at the reception desk) and ignorant (could not tell us the price of valet parking for example). The most annoying was the airconditioning - no central air conditioning but a room unit that was so noisy we had to turn it off and sleep with the window open (not great either because of the street noise and construction going on in the neighbourhood + it was still warm days). On top the fire alarm went off twice during the night by mistake. Overall not a great experience.
August 23, 2012
Rated 1 out of 5 by Alex25 terrible stay
On 12/25/11 I booked a 2 nights stay at Aloft Hotel Brooklyn New York through American express travel to stay for 12/26/11 and 12/27/11. On 12/26/11 at 7:28 AM I called the front desk at Aloft Brooklyn to inform them that I’ll be checking in later at night because I’m flying from different state and I also requested a city view room and the lady at the front desk informed me that she noted the account be the late check in and that she upgraded my room and that I have to pay $40 upon arrival for the upgrade and I also requested to add my stays to my starwood preferred guest account which she confirmed doing that. We checked in around 12 AM, the person at the front desk said they were sold out on the city view rooms and he doesn’t see an upgrade on my account, my wife and I were tired to argue over it after a long flight. We went up to room 507, which is right by the elevators. We fell asleep around 1:30 am, woke up on a loud noise from things are banging on the walls and Asian group by the elevator talking really loud. Since we couldn’t fall back to sleep we got up and got ready and left around 11:30 AM (12/27/11). On the way out we stopped at the front desk to ask who was working the day of 12/26/11 at 7:30 AM and she asked if there’s anything she can do to us? We expressed our dissatisfaction about not having the room type we requested and how noisy our room location and that the sink doesn’t have a stopper and the sink faucet leaks so much to the floor. She said she would send maintenance to check it out and someone to fresh up the room. We came back to the motel around 7:20 pm nothing was done in the room except the room fresh up, around 10 pm another banging on the wall from outside. I would highly recommend not using this facility and finding a lot better ones. Here is the video I took on 12/28/11 around 7:30 AM when we were checking out, go to you tube and search ALOFT hotel Brooklyn New York
January 2, 2012
Rated 2 out of 5 by Gwenie Parking Facility Unacceptable
Vic's Parking is the parking used by Aloft. When we picked up our car, we found money and equipment had been stolen. We spoke to the parking facility manager, the hotel manager and the parking facility owner. As you can see by my review, this event impacted our entire experience with Aloft. We are still seeking a resolution.
December 28, 2013
Rated 4 out of 5 by wdiazortiz Brooklyn Hip
Loved the hotel location, very easy access to several subway lines. Centrally located and good walking distance to the Brooklyn Bridge. The hotel amenities are Bliss Spa that are excellent! Close to Starbucks and easy to get to restaurants in the area. The room was large, clean and had everything we needed.
The young front desk staff could be more professional and attentive. Several times I was ignored and also told I walked away before the employee could register my husband on the hotel room when in reality the front desk employee merely forgot to do it. It is either understaffed or poorly managed as phones were constantly ringing when I was able to speak with an employee.
Overall, great stay and I'd return to this location.
September 28, 2012