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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 3.7 out of 5 by 350 reviewers.
Rated 3 out of 5 by Poor customer service The staff including the female manager was rude and unaccomanding. The room temperature did not have a happy medium, it was either to hot or to cold. Staff took long to respond to simple requests such as needing toilet paper. February 24, 2016
Rated 3 out of 5 by Stay at the Sheraton next-door Title says it all for the same price next-door you get Platinum upgrades, more welcome amenity points and a club lounge also nicer rooms. February 17, 2016
Rated 5 out of 5 by Very contemporary branding A very big thank to the front desk staff - Trista, Kathryn, Peggy and the wonderful other staff. They always go above and beyond to make our stay very pleasant. See you again in April/May. February 8, 2016
Rated 4 out of 5 by Meet every expectation Conveniently located close to metro. The staff was friendly and accommodating. Previous night saw me woken at 4:30am by a family with a young child in the adjoining room. Due to the setup/proximity/acoustics, it felt like they were in bed next to me. This was correctrd immediately upon asking. Was given a clean room on the highest floor without an adjoining room the second night. All in all, a very pleasant stay. February 8, 2016
Rated 3 out of 5 by Noisy The front desk staff were welcoming and helpful throughout my stay however there is little they can do in response to noise created by elevators (in the central core with rooms surrounding them), heavy room and stair doors opening and closing at all hours and being able to hear people in adjoining rooms. Rooms are looking tired (marked walls and headboards) but are well designed and beds are comfortable. Well located near Fulton Mall, subway and buses, this area is a good alternative to staying in Manhattan. February 1, 2016
Rated 3 out of 5 by Average hotel very noisy This is located in a rapidly changing area of Brooklyn. It is very busy and congested here. The room itself was typical size for New York. There is no closet space, and very few amenities. The cleaning staff is really loud. They were slamming doors all night by my room and kept me up all night. Please have the staff not work in the middle of the night. There are no food options here either. They mentioned free breakfast, but it was all for a fee. January 15, 2016
Rated 4 out of 5 by Great Aloft Experience This is what you expect from Aloft. It is a well run facility that is located near metro and the cruise terminal in Brooklyn. There is not much to do around the hotel, but it is a short ride into downtown Manahattan. and, the staff gave us a great recommendation to check out Korea Town for dinner. January 1, 2016
Rated 3 out of 5 by OK Brooklyn option but Sheraton next door is more service oriented No special Plat options here as rooms are cookie cutter. I stayed a number of times so I was upgraded to a suite once due to them recognizing me; it was about double the size of a normal room and put the extra space towards a sitting area and a second tv. Platinum breakfast was offered as a $15 credit at the Refuel grab and go food area next to the Front Desk. Food and drinks are overpriced but you can at least get a bagel or a bagel sandwich or a fruit salad, a drink/coffee, and maybe a small snack item. Not the normal 5 items Starwood gives you but it's up to you to combine items to reach the limit. The construction and noise is a drawback. Also the GM (JP) did a really poor job as far as Service Recovery so I moved the rest of my 4 months business to the Sheraton (sister SPG property) next door. Bear in mind Plats only get 250 amenity and Make a a Green Choice points here compared to 500 at the Sheraton next door. Business travelers loyal to SPG without other local options could give this property a try if they must, November 15, 2015
  • 2016-04-28 T09:28:09.152-05:00
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