Rated 2 out of 5 by AloftMaturityTBD Aloft Brand has a ways to go - Lexington, MA
After a challenging stay at this hotel I switched to a competitor. After a few trips I decided to try the Aloft Lexington again. This past stay was met with no hot water one morning leaving me late for business meetings. The explanation and remedy was extremely weak from the staff. When asked if the water issue will be resolved the answer was 'we hope so'. The second issue was coming back to a room that housekeeping had missed on their rounds. Issues arise and are understandable but when the response or solution is not to Starwood standards it drives one to other properties. Incidentally, my stay was during good weather at the time.
November 13, 2012
Rated 3 out of 5 by RJONS Mediocre Overpriced Food
Normally I don't mind if a hotel only has a pub menu because you can eat somewhere else but this hotel is on an "island" and if you don't have a car there's not much you can do.
The chicken ceasar salad I had was mediocre at best and the $8 "Signature" Tater Tots were just plain old tots with some flavored salt. Very disappointing.
For a $200/night hotel I just expected more.
January 24, 2013
Rated 4 out of 5 by Dave24 Lobby has a great vibe at night.
This hotel is my first choice if I'm not staying at another SPG property in Boston. The aloft has a great vibe and energy the moment you walk into it. The lobby at night is a great place to come down for drinks and have a good time. Think trendy hotel... but only on a budget. Rooms are clean and a good size. Tip - Ask for a room located in the back of the hotel... Great view to wake up to. Staff is friendly and always willing to help.
Cons: The front desk at times only has 1 person staffed at it. If you're Gold or Platnium you can forget about using the designated line you just have to wait. There is a sign up but you can't tell there are 2 places to check in... so everyone uses one line.
Also, if you are looking to grab something to eat at night from the bar they tend to run out of things on the menu. It's not that big of a deal... but because the menu does not have many choices it does limit your selection. This has happened to me during 3 different visits.
Overall I enjoy coming to this hotel for a different experience and would recommend it to others. It has everything you need and is a great value.
November 5, 2011
Rated 2 out of 5 by TinaP This hotel did not live up to expectations.
I was not prepared for the loud music and bar atmosphere that is featured in the lobby. Too much when I wanted a relaxing evening. The staff was friendly and helpful, though I had to lean in to hear them.
The room was clean enough, modern fixtures and decor. Comforter had lumps and huge areas with no stuffing- had to get blankets instead, one of which had holes on the surface.
In the hall, doors slamming was annoying, but I got to sleep and the mattress was comfortable.
Breakfast was mostly convenience store style, A freshly made omelet was made with processed "cheddar" spread. Not worth the $10.00.
October 30, 2012
Rated 3 out of 5 by Indy101 Is this real?
I have stayed at several different Aloft properties and this one seemed very much like the other ones until it came to check in. One of the things I love about the other Aloft properties was the attentive staff. Here it took more than 15 minutes to check in as there was only one person behind the desk and she spent the first 10 minutes talking to a young girl who was not really looking for specific information.
The music in the lobby area was so loud that it was heard all the way up to the room on the second floor.
The service at check in was very disapointing.
February 22, 2012
Rated 2 out of 5 by Bentley12 This hotel's idea is good in theory but needs some improvements
Completely appreciate you having a room as the Westin was full where I was holding my event. There was no room service which was a let down to me. The beds felt very old when attempting to sleep. The front desk was definitely very friendly and helpful. The music in the elevators are loud. I was surprised of my feedback on this hotel as it's a starwood and I usually love them.
When trying to even submit this survey it stated my name was already taken and I have to choose another. It took me forever just to submit.
September 18, 2014
Rated 4 out of 5 by Aerovac Disappointed when checking in!
Upon checking in on Thursday, October 9, we were told that my reserved room(since July) was not available due to a key lock "malfunction." I found this hard to believe. We were then assigned to a handicap accessible room with one king bed instead of the two bed that I reserved. The front desk manager, Neil, adjusted our rate for that night by one half. The room itself was horrible and not what I would consider a very handicap "friendly" unit. There were no grab bars in the bathroom shower and I really felt that the room was not very clean. My wife and I would be very reluctant to stay at this hotel again.
October 29, 2014
Rated 3 out of 5 by Globalmeeting Convenient location for work but more motel than hotel
The staff at the Aloft Lexington were very friendly and helpful. However, the overall feel of the place is more elegant backpackers' hostel than hotel. The breakfast bar was adequate but reminiscent of a camping holiday, the music in the elevators way too loud, the toilet in my room did not flush very well and there was a background noise from a fan also in the room. Admittedly, I was too tired to complain so cannot rate the responsiveness of staff to complaints. Overall, I would say this hotel is more suitable for a younger demographic. Its positive qualities for me were that it is near the business venue I needed to visit and the friendliness and professionalism of the staff. I really appreciated that they contacted me after I had checked out to let me know I had left a file in the reception area. That gesture and the fact they offered options on how to return the file to me compounded my view that they are professional and very customer focused.
December 7, 2014