Rated 5 out of 5 by tourdeasia Great hotel for young professionals and/or night-lifers
I love this new and trendy hotel in the heart of Bangkok's nightlife area. It has all the top quality amenities of just about any Starwood Property but it is clearly less "stuffy". The lobby is clean, professional, and comfortable but feels like you are entering a theme park or nightclub. Much to my surprise, the rooms and hallways upstairs where silent and luxurious. The breakfast buffet was perfect. Not too much of everything that you would ever want to where you stuffed yourself beyond control, but all the better items you would expect on a 4-Star hotels breakfast buffet - loved it and left more than satisfied rather than in pain from having to try everything.
June 6, 2012
Rated 3 out of 5 by AnnaTX Great features
I love the hotel, but it is not ideal for business traveler, this is my second stay in 6 weeks, I am not sure if I will book again. Both of my stays I gotten woken up by drunk people after 3 am, and then I had drunk people knocking in my door after 4 am. It is hard to get rest when things like this are going on . Great amenities and good service. Maybe you need to book top floors for business travelers. Being female business traveler I do not feel comfortable with people knocking at my door at 4 am. This location is great if you want to go out and party. I would not recommend for business traveler unless you want to go out and party. Lots of activities within walking distance
January 12, 2014
Rated 4 out of 5 by hartplatzheld nice located hotel
Nice located hotel with a lot of things to do in the surroundings. Rooms are adequate from a size perspective.
April 22, 2014
Rated 3 out of 5 by Brandonbokai Awesome hotel but could create even more amazing experience
I was impressed by the so-called " all-of-a-kind' experience of all Starwood hotels offered, but it wasn't this time while I chose my stay at the Aloft Bangkok.
First, the room cleanness was the worst of all, I had a clean room only for the first day of stay. Even if I put more tips beside the bed, the clothes were left unfolded, the pillows were placed randomly on the sofa, the ice bucket was not place at the right place and left beside the bed, and the shower gel, shampoo were not refilled...
Second, I had electricity problem while plugging my Apple charger with my iPad. The electricity were interrupted for about 30 mins since the Anything Anytime didn't fix it immediately until I asked a house keeper next door to call the electrician to fix it ( it was a lot faster than Anything Anytime)
Third, to my disappointment, the Crave restaurant is unsanitary since my friend and I saw a cook who make omlette licked her fingers while making omlette for other customers, and she went on making another omlette without washing her hands after wiping the table.
Above all were things could be improved to create an even more amazing Aloft experience.
April 21, 2014
Rated 5 out of 5 by Leofish64 Area for improvement
1. Check-in took close to 25 minutes because of waiting time. Understandably my colleaguea nd I came in at the exact time of day when everybody checks-out but even then, the hotel should consider leaving one counter for check-in. If there aren't any one checking in then that counter can process guests checking-out one at a time. This way it will ensure that should anybody arrive for check-in their wait need not be so long. There was also no designated SPG Gold or Platinum check-in. Is this a standard Aloft policy?
2. The Samsung smartphone provided for our touch room was good only for opening the room door. We could not change channels nor adjust the A/C temperature.
October 27, 2012
Rated 5 out of 5 by Jenny12 Great Location and Service
This is a great hotel with very new room and service.
I would like to express my gratitude to an outstanding concierge guy named Art. He's very helpful and always passionate to help out. He's very resourceful, we asked him questions about local attractions, about how to go to several cities nearby, etc and he always has an answer for us.
The hotels provides free tuk-tuk service to nearby locations such us train station and massage places which is wonderful.
If there's anything that they might need a little bit improvement is , it is better to put a sign in the washroom that some items are provided only upon request
April 9, 2012
Rated 1 out of 5 by pin1973 Terrible expperiences in Aloft Bangkok soi 11
the staffs in aloft bkk made me a fool !!
I stayed in aloft bangkok for 1day on 10/02/2013
I arrived at aloft about 2 : 30 pm but the front staff said to me, " we need more time for preparing your room, could you please wait abot 40 minutes?" so I waited for 45minutes....after 45minutes, I went to front-desk to check in agian....but the staffs said to me " please, wait for another 30mins " I really felt furious.....so I called the manager for complaining why they treated me like this, even I'm a Gold SPG member....finally I checked in my room by 4 : 00 pm.....could you believe that? I waited for 1hr 30mins in the lobby...the front manager told me that they would provide me a vehicle to Plaza Athene next day for meaning of apology.
but next day, after checking out , they told me that I must wait for 30mins to board on hotel's car to transfer.
even I asked the car 3hours ago before checking out as they hoped. but they did not prepare anything for me.
so what's the meaning of apology ?
I was angry so I went to Plaza athene taxi. Please do not believe what the staffs say in aloft bangkok soi 11. the worst hotel of my life is here !!
February 17, 2013
Rated 4 out of 5 by Frenchhorn Great staff Great price
After long flights and a 1am arrival, the friendly, welcoming staff are quick and efficient with check in. The location is ideal for shopping and eating. Sky Train's Nana station is close and the hotel has a shuttle from the hotel also.
The rates are excellent for a fairly new hotel in this area. This was our third stay at this hotel.
April 8, 2014
Rated 2 out of 5 by MJC33 Looks good but too many problems
The place looks good at first but then you start to discover lots of issues soon after check in. Biggest issues were:
- rattling doors up and down hallway waking me up all night and morning
- thermostat not working, keeping air on 68 degrees even after trying to raise it. Maintenance team could not fix it.
- The lounge plays horrible techno music. It's so bad that they can't even draw in 20 year old wannabees from the overpriced bars next door.
- My girlfriend was interrogated whenever she came into the hotel.
- The restaurant was overpriced and the balcony was closed for repair.
- The good things were the concierge, the coffee maker in the room, and the ladies that cleaned the rooms.
July 23, 2012
Rated 5 out of 5 by Sdotice Amazing experience!
We loved Aloft from the second we arrived. The staff went above and beyond to accommodate us. We didn't have to lift a finger with our bags when we got there. Everyone was extremely friendly and it was hard to walk passed a staff member without being greeted! The room was very clean and fit our needs well. It was a little smaller but the whole point of a vacation in Bangkok is to get out and see the city! The room service was prompt and reasonably priced. We loved the buffet at Crave. So many options!
Overall, the best part about the hotel was its location. There were tons of restaurants and bars around. It was a short walk to the train.
We would love to return to Bangkok and stay here again.
December 3, 2012
Rated 5 out of 5 by Tan2884 Compliment
We enjoyed our stay at Aloft. Though the hotel was located some distance away from the BTS (OK for young, but not too convinent for elderly), we were very happy that the hotel provided prompt tuk-tuk shuttle to the BTS station.
Staffs were also very helpful and we would like to specifically applaud the counter staff 'Art' who was very helpful and friendly. He could converse in English very well and was always wearing a smile. Despite the no. of guests he helped, he remembered each and everyone and never failed to check if his guests were doing great and any help was required. Thanks Art!
August 23, 2012
Rated 4 out of 5 by Cerebus407 Great experience - family with infant
The hotel was surprisingly friendly to small children and far exceeded my expectations. In addition to a crib, they also furnished an infant bath tub and supplies for washing bottles. The staff at the hotel, particularly the restaurant Crave, were very helpful in meeting the needs of a young child. My son was spoiled by all the attention he received.
There are two pools on the tenth floor. One is a child's pool (1 ft. Deep). The adult pool is right next to it and it is small, approximately 5 ft. Deep. Good area for sun bathing.
I would stay here again if I visit Bangkok in the future.
May 16, 2013
Rated 4 out of 5 by MikeRad Great but....
I was very happy to stay at Aloft again. (2nd time) I was surprised when I asked to stay longer with a late check out as my flight home was at 8pm. I asked to stay til 4pm and was told the latest I could have was 2pm and anything after that I would be charged a half day rate. Money isn't a concern here, but I usually stay at a different chain and if I need a late check out it's usually free til 6pm. What topped it off was after I checked out, and pointed out the fact I was a SPG member, the counter person stated that the "next" time I stayed I could get the late check out til 4pm without charge. Hmmm. the next time? Everything else was great though, and you can not beat the location for night life.
January 7, 2013
Rated 4 out of 5 by Jamsimsafc Very Cool Hotel
I stayed here on holiday for a couple of nights and was very impressed. The layout of the hotel and its facilities are great. Breakfast buffet was good and the staff very helpful. We went for the lunch buffet held during the week and this also was good value. The room was large and comfortable however there was a horrible smell from the bathroom which although reported was not rectified during my stay. The bar was good and they had a good offer on drinks on the evenings over the weekend. The pool, although small, was very good and has a nice view 10 floors up. Overall very impressed.
August 5, 2012
Rated 2 out of 5 by SPGYM 1 Night Stay
1) Was difficult to find a staff member at registration that could speak English well enough to understand that I was a gold member. (I was hoping for free upgrade if available or option to receive additonal starwood points.) Did not get offered anything special at check in.
2) Bed was hard.
3) Smell of garlic was coming in from air conditioning vent and making our room smell.
4) Location was good. Close to lots of restaurants, bars, and 10-15 minute walk to subway.
5) Liked that our luggage was quickly taken from car to room on arrival and taxi was quickly called when leaving.
January 14, 2013
Rated 3 out of 5 by piggy service need improve
That was the 1st hotel I stayed that restricted to provide more than 2 bottles of mineral water. I've finish the 2 bottles and request for 2 more. Call down and was informed that we only provide 2 bottles a day. If 3rd bottles require and it will be chargeable! Really not reasonable.
I am the SPG gold member, and if see my profile I do require high floor but upon check in at around 0100hrs and was told that hotel was full thus that's the only room they have. Was saying that if room change require maybe by next day. However next day no one follow up.
So disappointed with aloft.
October 29, 2012
Rated 2 out of 5 by Sandeep22 Front Office Staff need to be more polite
I recently stayed at this property with my extended family. We had 3 rooms booked. I am a Starwood Platinum member and have stayed at numerous Starwood hotel, and so am pretty much aware as to what to expect.
The hotel, décor, ambience are very good. Rooms are like any other Aloft hotel, nice, clean and elegant.
However the staff seems pretty rude. To be precise the Front Office and Bell Desk. At the time of check in there was no smile, no warmth. As my family proceeded towards the lift they literally started counting the members, as if we were luggage items. I have not seen this anywhere, at least not in the respectable hotels. So that was a shocker.
We had breakfast in the restaurant, and that was too good. The food quality, service was awesome. The made special vegetarian food for us and we sincerely appreciated that.
March 9, 2014
Rated 5 out of 5 by Kaisai Very Stylish Hotel
Full of fancy decorations. Room is very comfortable. Quiet and very comfortable once in the room. The Lobby's a bit crowded and noisy during evening.
October 22, 2013
Rated 4 out of 5 by ChrisCwh Convenience Location & Comfortable Bed
Aloft is just located at the well known hot spot (Sukhumvit soi 11), every taxi driver are know this street.
Hotel provide free shuttle tuk tuk to terminal 21 shopping mall & which is u can take MRT(Sukhumvit to chatukchat) or BTS(Nana/Asoke to Siam)
2 queen size beds are big enough and comfortable. hotel prepare the coffee machine and iPod machine with free internet access in every corner of the hotel
Swimming pool view is awesome, gym room has the basic equipment. Free game of sony and table pool.
7-11 is just on 1 minute walk from the left and 5 minute walk on your right of the hotel entrance.
Be Alert : Sukhumvit soi 11 have a lot of local will open the taxi door for you, they will ask for money, JUST IGNORE them.
March 6, 2013
Rated 5 out of 5 by FFWalker Hot spot
Great hotel for a great price! Located across from Bed Supper Club but you'll probably never go since the club at the hotel is packed on the weekends. Plenty to look at. Soi 11 is also full of great places to eat, from a cheap street vendor to a Japanese Kobe steak house. Only drawback is the Soi is very crowded and popular, so there's a ton of traffic going in and out. BTS is just outside the Soi so very convenient. Tuk tuk shuttle will drive you there or to the MRT (by Terminal 21) mall for free. Pool is small but you won't be spending much time there anyways!
December 4, 2012
Rated 2 out of 5 by Richie A little disappointed
The room setting is nice but the curtains measurement cannot cover the whole n strong sunlight leaking in. Very bad this curtain facing the bed directly. I couldnt sleep longer hours n i got quite annoyed. As i m a business traveller n slept late because of dinner and meeting appointment. The light in my room was flashing occasionally like a haunted room! Last tne worst, the bed linens, pillows....all were very soaked up with humid / moist. Not dried up yet, very uncomfortable the whole nite. Service from front desk staff, Ake , he was nice and very helpful.
January 30, 2013
Rated 3 out of 5 by Kidcameron This hotel fell below my expectations
Upon check in we were told that they did not recognize my Platum membership status for a room upgrade.
The room we were giving was musty in smell along with a strong mold smell. Of all the rooms we have booked on this Asia trip (all SPG) this room and hotel was below average.
I was charged for the mini bar twice. I did not have time at checkout to discuss this discrepancy and accepted the charge. I should have been charged for one water and one beverage - not two.
At checkout I was also told I would have to pay and extra charge for damage to a bed sheet. I did spill a bit of coffee onto the sheet and that was an accedent. However this was a small spill that any washing would have removed the problem. I was very supprized that I was told I would have to buy new sheets for the room. Of all the years I have booked rooms in SPG I have never had damage. This was a lot to go over when checking out of a hotel for an international flight. Again I thought that the hotel should have reached out to me to discuss and not drop this information at checkout.
Staff was not helpful when I asked for details and explanation of room charges. Again I did not have time to discuss the overhead.
January 20, 2013
Rated 4 out of 5 by kamily57 Blackout curtains
The hotel has become a firm favourite for my frequent in-and-out stays in Bangkok lately. It offers great value and a more-than-satisfactory overall experience. The only drawback in the city rooms are the blackout curtains which are way too short and will awaken one at the break of light. So if you are not an early riser like me this becomes an irritating problem. The orientation of the bed which directly faces the windows compounds the problem. This hotel has the urban vibe feel to it and is conveniently located and a short stroll away from the skytrain.
November 8, 2012
Rated 4 out of 5 by phoenixkelly great hotel in a great location
had a fantastic time at Aloft, everything is at your doorstep, great facilities at an affordable price, the staff are also so accommodating, i will definitely be staying here again when back in Bangkok
March 24, 2014
Rated 3 out of 5 by Marsh Hotel is in a good location
Overall I like this hotel. I have stayed at it many times now since they opened and was very pleased in the begining. However my last few stays were not so pleasent. The tv (movie channels) have been very distorted the last two stays. I reported to the front desk yet it took weeks to fix. The last two rooms I stayed in had a broken coffee maker. There seems to always be construction which is odd for such a new hotel.
I am still going to stay at this hotel in the future assuming it doesn't get any worse, but I really wish they had a SPG check in line.
August 11, 2012
Rated 5 out of 5 by Louis2012 Aloft delights by its contemporary and trendy style, location and friendly service
It was the first time for me staying with Aloft and it met all my expectations. The location is perfect, in Sukhumvit Soy 11, if you are seeking for nightlife because everything is in walking distance. The rooms are very clean ( compliment to the housekeeping department) and trendy. The service is professional and friendly. ´The "crave" restaurant in the 8th floor is amazing and the service is perfect. Again I want to thank the whole team to make my stay a memorable one and I will definetely come back to Aloft Bangkok. Best regards and THANK YOU !
June 16, 2012
Rated 4 out of 5 by tfong010 Nice trendy hotel in the heat of the action.
New and hip hotel in a very exciting part of Bangkok. Across the street from Bed Supper club. Check in was slow but the staff were polite and professional. The room was modern and clean but lacked hot water in the shower. As a Platinum Starwood guest the only benefits received at an Aloft property was 250 points and free internet.
The hotel is in a good location and the rooms are trendy. However, as a Starwood platinum I cannot recommend this hotel to another plat as there are many better choices in Bangkok that appreciate platinum guests.
October 4, 2012
Rated 5 out of 5 by KosraeTV Over 75 nights this year at Aloft
Due to some work issues I just passed over 75 nights this year alone in the new Aloft on Soi 11. My first stay was shaky due to the opening settling in period but since then I have seen this hotel and staff far exceed my expectations. The room is a basic room however besides a clean comfortable bed, good internet, a nice bathroom I do not require much else. The rooms far exceed traveler's needs but the key to this hotel is how the staff has grown and provide service to the guests. Not just me as a frequent guest I've seen them bend over backwards for every client that walks through their doors. It is remarkable the level of improvement and service they provide now. I highly recommend this hotel for comfort, service, and it is an excellent value.
September 27, 2012
Rated 3 out of 5 by Phiby Some thoughts on service
Overall, the hotel was good value for money, and think the staff were pretty good and attentive to needs. During busy check -in / check -out time, I suppose it would help to have more staff to assist with faster clearance, despite the option of express check out.
As for the booking online, there was no indication about smoking / non-smoking on the room selection, and understandably during the heavy period there was little chance to swap room at all. Corridor smells great, but room definitely smells smoke - despite being non smoking guests.
As for Ice bucket - good idea, but perhaps would be better if they're left at re-charge area for guests to pick up instead of going up and down for guests to re-fill, which can then be cleared by housekeeping?
January 5, 2013
Rated 5 out of 5 by maxmocca A Gr8 stay in Alof Hotel
My family was so pleased with the services rendered by the diligent staff, the cleanliness and well-maintained facilties of the hotel. We thought that the hotel is indeed considerate to provide sufficient entertainment and necessary facilities to cater for both adults and children, that's something gr8 to experience. My family enjoyed games at the pool table and table soccer and cool chill out breakfast at "Crave".
Just a little feedback and suggestions :
1) The bathroom exhaust could have been better as there was a stench after each use.
2) Should include cotton buds in bathroom.
3) Consider to provide the Tuk Tuk services from Nana station back to hotel say every hourly, could end at 11pm.
Staff of Alof Sukhumvit - Cheerio, keep up the good work.
August 19, 2013