Rated 5 out of 5 by Seat77A The Aloft: meeting and exceeding expectations
I'm afraid to rate this hotel too highly. I’m selfish and don’t want to constrain availability for myself.
I've previously reviewed the Aloft on Suk 11. That review, largely positive, still had a few small critiques. Normally, I wouldn’t even bother to report them since most businesses rarely seem to act on feedback. Not so here.
GM Justin reached out to me on a subsequent visit over coffee to talk about the changes they had put in place in response to my comments. I had a few infrastructure comments and they had reviewed not just the rooms I had previously stayed but every room in the hotel. That alone should tell you something about how the property is managed, an attention to detail that extends throughout the hotel.
Logging between 250 and 300 days a year in hotels, I have definite opinions on what I like in a hotel. One thing I really like about the Aloft format is that it simply gets out of the way. No fuss, no muss, no fawning. Quick and easy, convenient and comfortable, and well-designed. Of all the Starwood properties in the general vicinity (four of them!), the Aloft has the coolest, youngest vibe. Good breakfast, too.
(Note that Alofts, like Four Points, do NOT have SPG lounges so they cannot offer that benefit.)
Thanks Justin, et. al. I will be backI
August 25, 2015
Rated 3 out of 5 by Radha Nice concierge Team!!!
I stayed at this hotel for my summer vacation.
At the first time, I was really disappointed with the front staff.
She had a gruff manner so it was hard to understand her speaking.
Secondly, the water pressure of my room (#1901) was too low to take a shower.
I think the hotel maintenance team have to check the room's water presssure for future customer.
However, I was happy with this hotel's location.
If you have a plan to enjoy clubs in BKK for your holidays, I recommend this hotel.
There are some hot clubs near this hotel.
Levels club in this hotel has a pretty good mood.
Lastly,the best thing in this hotel is the 'Great Concierge team'!
They were always kind and nice for customers.
I could feel that they want to help their customers willingly.
I was extremely impressed by their service and would like to praise them.
If I stay this hotel again, it is totally because of them.
August 14, 2015
Rated 3 out of 5 by Andy6878686878765 Regular Guest - No Recognition
I always stay at the aloft, i used to really like it. However, its changed. One thing that really annoys me is that you dont know your regular guests (or you dont know me for sure after maybe 10 stays at your hotel). Why on check in do you still ask me to do the reg card. Last week i asked the lady dont you have my details? She said if i book through a third party website it doesnt record my customer data. Well considering alomost 70% of all bookings go through these websites maybe you should look into this. Poor answer.
Also. think you need to give you breakfast chefs on the egg station some customer service training. I guess it cant be v exciting doing eggs but they dont even smile, say good morning or even thank you. When you ask for hot oatmeal its like a big deal. Not good. Think theyve been there too long and are just too oomfortable. A smile goes a long way.
Loads of groups now. This didnt used to be the case. Greshams law says that bad business drives out good business. Maybe you should look at this. No space by the pool, reception allways busy. If your going to do groups treat them different, different check in areas etc. I couldnt even check out on sunday morning as there was a stupidly long queue.
Really not sure if ill staty here again, as my loyalty is not recognised and its just not the hotel it used to be.
August 10, 2015
Rated 5 out of 5 by jmak Excellent service!
Terrific service.. very helpful staff.. nice pool.. location is great.. get whatever you want closeby.. lots of food, bars & restaurants around.. will definitely return for the next stay..
July 7, 2015
Rated 4 out of 5 by gsar Good, short stay
Clean, comfortable, efficient room. Kinda noisy in the evening, scores of people around heading to/from in-house club. Great staff, from manager to tuk-tuk driver are all cool and responsive! If not for anything else, I would be happy to be back for them.
July 4, 2015
Rated 4 out of 5 by BBLE1 Comfortable, no nonsense hotel in a good location
No fuss at check-in, rooms are a decent size with all the amenities that you'd expect from a Starwood Property. Bed was very comfortable and I slept well. Room could be improved by adding another couple of drawers, especially around the bedside and a clothes line in the shower area with be useful.
June 26, 2015
Rated 1 out of 5 by Zackku Room
Quite disappointed of no room cleaning, I need to use the same towels for 2 nights, no coffee and water replenishment. Never expect that the room is no clean
June 8, 2015
Rated 5 out of 5 by DeeYoga Best Spot In City !
Located on Sukhumvit 11, Aloft has a lot of benefit, from the location that always filled with busy people and delicious street food to its strategic location to Bangkok Shopping district such as Pathunam, Siam Square. BTS station and convenience store also within 5 minutes walking from hotel . The staff is also superb and 5 stars !!! From generous smile and attentive Jeab at reception and excellent Concierge services and suggestions from Perm and Art.Will definitely back to Aloft next year !
June 4, 2015