Rated 4 out of 5 by wigstheome Standard Aloft Experience; Good Location
Checked in on a Sunday night. All in all, very typical Aloft experience. Staff was helpful and friendly, the room was as expected, and there really were no surprises positively or negatively. Platinum status was recognized, but the hotel doesn't have many suites to offer. The hotel is very convenient to all of the amenities of downtown.
February 12, 2014
Rated 5 out of 5 by judi30 This hotel is very guest friendly
In the room the bed is not against the wall. It stands alone avoiding any noise from adjoining rooms. Loved the room down to the ironing board and iron. Also, the lobby has a great lounge area. You can sit at the bar, enjoy the fireplace and even play some pool. One of the great things for us was that the hotel is dog friendly without putting us in a less than comefortable room and there was no noise . Staff is friendly and efficient. We would do this again in a heart beat!
January 21, 2013
Rated 5 out of 5 by JoAnn Great management attention to customer service
Upon check - in, I was placed in a room I didn't reserve. Upon learning about it the next morning, the Hotel Manager and Front Desk Manager quickly resolved it and moved me into a King for my 4 night stay. This ALOFT tries really hard to deliver a good customer experience. It was a great turn -around on an earlier fumble. It's great to see that they really cared. The hotel also has a shuttle service for business travelers to nearby offices that is a really nice plus.
September 22, 2013
Rated 1 out of 5 by dissapointed2 no value!
Not sure where to start! Lets start with check in. Long lines and $23 for valet. Nothing complimentary besides very bitter coffee. Room AC didnt cool room and no black out shades. We woke up to blinding sun at 6am. Wifi was nice until our 8hr limit expired. Nice flat screens but poor ability to actually change channels. Cars were parked outside across street in a gravel lot. This hotel operates on chicago, LA, NY prices and provided no perceived value. Wont be back!
July 7, 2013
Rated 3 out of 5 by Edunia This hotel is in a perfect location
Nice and very clean hotel located in the center of the city. The hotel has a beautiful river view. The hotel side door is connected to the River Walk with a nice outside area. The hotels's isolation is very poor, you can hear the street traffic, as well as, the noise from the hallways. The staff was just ok as they tried to be more cool then helpful. I would not recommend the pool or the workout are. If you are a runner, the River Walk is a better alternative.
July 5, 2013
Rated 1 out of 5 by JDK23 worst SPG experience to date
I am a platinum SPG member and travel quite often for business. No self parking available on site, staff didn't recognize my status on checkin and didn't upgrade despite the hotel being nearly empty during my stay. The bed felt like cardboard as did the pillows. The heater in the room was loud and distracting. The walls are paper thin and could hear everything in neighboring rooms. My wake up call was non-existant/forgotten.
December 23, 2013
Rated 4 out of 5 by Emchickey This hotel was great for our stay
Our stay at the Aloft in Milwaukee served our needs just fine for a weekend getaway. It was so conveniently located to the areas of the city that we love best, and in walking distance to other great areas too. The rooms were comfortable, minus the construction noise, which we understand is temporary. But, overall the room served our needs just fine. It was clean and the staff was friendly. Also loved the little cafe area! We would definitely stay again.
August 1, 2012
Rated 2 out of 5 by whatever8008 Room is nice and thats it.
Felt like no one knew what was going on. We received multiple answers constantly and I still don't know what I am really being charged for because they gave me 3 different amounts. Granted i have a receipt now and it was more than they stated. I had a few other issues with things but the room itself was nice and quiet. I will not be staying at the aloft in downtown Milwaukee ever again.
January 13, 2014
Rated 3 out of 5 by Traveler00AA Will not visit this hotel again
Stains on the carpet, light bulbs out, not the experience I expected from an Aloft. The staff was very good, including the valets.
February 27, 2014
Rated 4 out of 5 by Me66 February visit
One issue I had with your hotel was that the walls/doors are thin and/or not well insulated. As a result, it was very hard to sleep because of other guests on our floor that were VERY loud between the hours of 2:30 - 4:00 a.m. Every door slams shut. Surely there has to be a way to adjust the doors so they close more slowly and don't slam. In addition, I was not a fan of the sliding bathroom door that did not provide privacy to use the toilet.
February 18, 2013
Rated 4 out of 5 by deerpark Aloft Milwaukee
The gal that checked us in at 3 PM on July 4, sorry don't remember her name, was mpre than great - she was the best. Went above and beyond expectations!
Only place to complain was the "doggie walking area" - there were no Bags to remove the dog waste like other pet friendly hotels and we had to ask for them. Other guest did not do the same and we had to watch carefully that we did not step in other's dog mess!
Otherwise, the stay was great.
July 12, 2012
Rated 4 out of 5 by BrewCrew05 Amazing Hotel
I am always impressed with aloft hotels and really enjoyed my stay in Milwaukee. The hotel has a great feel and welcoming environment. My only suggestion would be that the hotel staff be clearer on what is included when you choose the package that includes 1/2 off Valet. They don't say that you pay extra and then still have to pay 1/2 the valet parking. Other than that I was very impressed and the staff was very nice!
August 2, 2012
Rated 5 out of 5 by EllieMay Awesome Weekend
My Friend and I were Very Very impressed and Happy with Every aspect of our stay at the Aloft! The staff was very Friendly, Rooms Neat and Clean, in room coffee was very good. The Valet's were very helpful. The only thing that we would have found helpful is if there were more places to hang things such as towels so they could dry. but very pleased would definitely stay there again Highly recommend.
The Aloft "ROCKS"
May 3, 2013
Rated 3 out of 5 by Mary Great hotel location, dining options need improving
This was my first experience staying at an Aloft property and the reviews for staff attentiveness were accurate. Nate (Valet Services) went above the call of duty to accommodate.
The food however was not impressive at all!!!!!!!
The breakfast selections were subpar. The hot breakfast options were pre made and not appetizing to say the least. Business travelers such as myself typically require a hot breakfast with nutritious protein items to sustain us during a long day of travel and meetings. Aloft did not deliver on that front.
The evening selections at the bar were processed and not nutritious at all. Because of this, I will not be returning to this or any Aloft properties. As a Starwood Platinum member, this is disappointing because the location of this hotel is ideal for me – rooms were very comfortable however, the lack of satisfactory dining options were lacking.
March 9, 2013
Rated 3 out of 5 by Tara13 Not worth the money
We called ahead to request an early check in around 2 PM...They said the earliest they could accommodate was 2:30. We arranged our schedule and ended up not showing up to check in until 4 PM, and the room was STILL not ready. Then at check in the girl handed me our room keys with no explanation of how to get to the room. I had to ask and then it seemed like it was an inconvenience for her to tell me. The layout of the room was very cramped, and the rolling closet style bathroom door doesn't even close all the way. The 24 hour pool was nice, but we were scolded like children when we didn't have shoes on to walk to the pool and were told that absolutely no beverages were allowed in the pool area, then on our way back up to the room, a group of people walked past all wearing no shoes and nothing was said to them. The valet guys were probably the most helpful employees there.
June 18, 2013
Rated 3 out of 5 by Sleepy Noisy
Liked the hotel w/the exception of not being able to sleep due to the noise. Our room faced the river and every time a car drove over the bridge we would hear it- the wheels hitting the metal grate. Not a problem until trying to sleep.
Additionally, our room wasn't cleaned during our stay. We came back to the room at about 5pm to shower & freshen up and it was at that time the maid service came to clean.
February 22, 2012
Rated 2 out of 5 by Wiredwombat Modern but cheap
This hotel looks cool when you walk in. It's got funky pop mural, and a fun vibe about it. However, you get up to the rooms and the 'nice / cool' vibe kinda stops. The room was minimal to say the least and so many of the features just screamed 'cheap'. One desk chair is the only other place to sit besides the bed and the TV, while nice and big, doesn't move nor can it be adjusted. So if you want to sit at the desk to watch TV you can't.
The room was sparse, no decorations and while I appreciated the modern bathroom, the dispensers in the shower said, 'Hey, I'm in the locker room at the gym".
This really is a hotel where you expect to come in and do NOTHING but sleep, shower and change. This is not a great space to come back to after a long day of working or a conference to relax in.
I will say that one of the best things about the hotel was the staff. The staff are extremely nice and helpful.
October 18, 2013
Rated 3 out of 5 by molly1027 Not as Advertised
I found Aloft Milwaukee Downtown through AAA, and was thrilled to see that they were pet-friendly. I called the reservation desk to verify, and ask a few other logistical questions. I was impressed by all Aloft had to offer, and by the communication leading up to my visit. That's where it ended.
In email confirmations and reminders, parking was mentioned to be $15 for self-park or $23 for valet. When we arrived, the valet told us that self-park was available at restaurants or other hotels, but they only had valet. Strike one. Then when I checked in, my bill showed $25 for valet. The front desk staff told me that this is because I booked after January 1, when they raised parking prices. That would be fine, except all communication (including on a sign outside the hotel) said $23 for valet (and besides that I had hoped to do the self-park for cheaper).
I brought my dog with me, and had made sure to mention this during my reservation, as I knew we would be tight on time upon arrival. The front desk staff had no idea that I was bringing a dog, and asked if I wanted to "arf kit" brought up to my room. I said that I had been told it would be in the room. We ended up waiting 15 minutes for these items to be delivered, making us late for our dinner reservation so that we could make sure the dog was comfortable.
In the room, it reeked of new paint. And I mean REEKED! It was difficult to breathe normally, or fall asleep, with the horrible smell in the air. Additionally, I was unimpressed with the housekeeping job. The soap in the shower was clogged up and I had to clean it with a towel in order to get anything to come out.
Finally, I was told when I made the reservation that there was a complimentary breakfast. Yet, when I cam down to the lobby, was told that they didn't offer complimentary breakfasts, and that I could pay for items (an extreme price, mind you, for things I could get at any grocery store).
Had I not been told that the breakfast was free, the dog kit would be in the room upon arrival, and that self-parking was available, my expectations might not have been so high. I suggest you work on only promoting the perks that are actually offered and that your staff can deliver on. I can't say I will recommend Aloft, nor can I say that I will be back anytime soon.
March 9, 2014
Rated 1 out of 5 by plum2012 this hotel has minimal features
no restaurant; no room service; no chair in the room to sit on to relax; only an uncomfortable desk chair; no radio; noisy air conditioner; towels could use some fabric softeneres; more towels woudl be nice - every day i asked for additional towels; shampoo + conditioner in one doesn't work well; body lotion tube is too small to last for even one day; too few tv stations available
May 21, 2012
Rated 4 out of 5 by SDAV Great Location! Great staff!
We were in town for a wedding. The staff at this hotel was wonderful from the first phone call regarding reservations all the way through check out. The staff was friendly and helpful. The valets, the desk staff and the housekeeping staff were always there to help with any questions or needs. I will definitely book this hotel again when visiting family in the area!
September 16, 2013
Rated 3 out of 5 by jjj5 Nice Facility, Poor Construction
The stay started out great until the guests in the rooms next to us and across from us came back. We could hear every single word they said and everything they did at 2 and 4am waking us up both times.
I would recommend asking for a room with NO one across the hall and no one in the room next to you.
I don't plan on returning and wished I wouldn't have stayed.
October 28, 2012
Rated 5 out of 5 by DawnT Best Pet Hotel in Milwaukee!
Excelent hotel with a great location. The decor is very fun and vibrant. If you are traveling with your pet you will find no better hotel in Milwaukee. They really do cater for pets .... included in the stay you get a dog bed, treats, waater and food bowl... and all at no extra charge. The staff are very outgoing and friendly too! I highly recomend this hotel.
November 28, 2011
Rated 5 out of 5 by Shannon1015 Perfect Property
I have stayed at many Starwood properties but this was my first stay at an Aloft. This hotel was very clean, decorated beautifully, located near some great bars and restaurants and the staff was very friendly and more than accomodating. I will definitely be planning a trip back to the great city of Milwaukee soon and book my room with the Aloft.
March 25, 2013
Rated 5 out of 5 by Carey Best stay...best staff
I am a long term traveler but when in Milwaukee I always stay here.. The staff is exceptional! I always depend on Monica (always exceptional) and Brittany at refresh to brighten my morning as well as Emily, Anna, Rebecca and Aries at WXYZ for the cocktails! Special thanks to Vicki, Avetta, Jonnie ,Jared and all the desk staff
February 4, 2013
Rated 5 out of 5 by ryanandmichelle2012 Great location and friendly staff
The staff at aloft Milwaukee took care of everything my wife and I needed. Along with the great customer service, the hotel is located walking distance from the Bradley Center and Water Street bars / restaurants. I strongly recommend staying at aloft Milwaukee the next time you are looking for a place to stay in downtown Milwaukee.
February 17, 2013
Rated 4 out of 5 by ChitownAussiegirl68 Labor Day WI vacay.
Great, hotel. I like that it isn't your typical ' cookie cutter' hotel. Interesting, fun decor.
The front desk staff need to be more knowledgeable on local attractions , specifically restaurants. We asked a couple of times about specific areas and the girl really had no idea. Disappointing . Otherwise we recommend this hotel.
September 3, 2013
Rated 5 out of 5 by JJ50 Great time
This was our 2nd visit to aLoft in Milwaukee, while we had some issues on our first stay, this one wiped out all bad memories. The Hotel Management (Ryan M) asked us to give them another try. We had a great stay, in a great room. The bar w xyz had wonderful drinks! Good atmosphere. The Valet guys were also the best!
April 22, 2013
Rated 4 out of 5 by MM14 Very Good Location and Value
The overall hotel experience is what you would expect from an Aloft. The rates are good and the staff was eager to please.
I would like to see some upgrade to the breakfast sandwich station ( real eggs ). There is construction going on outside the property, but it is still worth staying at. I plan to return many times.
October 5, 2012
Rated 3 out of 5 by Mrod Better lounge service
The bar top at wxyz was full so I sat in the lounge to order some food and drinks. However the bartender never acknowledged me even after walking by me as I looked at the menu. So I went back to my room and didn't spend any of my money at the lounge.
If I needed to order at the full bar, it should be posted somewhere.
January 25, 2013
Rated 5 out of 5 by Mel444 An overall great experience
We only stayed for one night, and we cannot wait to go back. The hotel staff was very helpful and courteous. The location was close to a lot of food/bar options. The room was very comfortable. A great size, and great design. Overall, a wonderful experience, and we will definitely be staying at the Aloft again.
December 19, 2012