Rated 5 out of 5 by KCurry Above and Beyond
We were brought to the hotel for a home going of my grandmother. I called the day before be cause we charterd a Bus to Milwaukee from Little Rock, Ak and valet did everything they said they would do to help us park the bus. Eric and bother young lady I cannot remember her name in valet was great.
However the most impressionable contact I had was with Andrew and the front desk. He was so professional and caring, I mean he was just perfect beyond all means. He is a true asset to your team. Justin the Bartender was great as well, all the way to chef Tina.
This was my first time staying at the loft, and with the quality of the hotel and the staff it will definitely not be my last. I want to thank everyone who played a part in making my family and I stay smooth and stress free. It was great despit the circumstances in which we had to stay. Thank you Aloft Milwaukee you have truly made the experience a pleasure. Until next time.
January 24, 2016
Rated 1 out of 5 by Nickname1616 Bad experience
Requested river view at reservation, got court yard with no view. Requested extra blankets while there, nobody provided or acknowledged our request. No toilet paper in room. Reservations were for 2 adults and 2 kids, linens in room only provided for 3 people. Carpet in room was worn, soiled, loose and bubbling. Hallways are the most depressing dark gray I have ever seen. Hallways feel like you're in a prison. Hotel allows dogs which would bark throughout the night. The hotel only has valet parking with a $25 charge they was never stated at reservation. At checkout we told staff about our bad experience. They would only give us membership points for another stay that we will never use because we will never come back.
December 20, 2015
Rated 4 out of 5 by LouT Call out to Scott at Front desk
I just want to thank Scott at the front desk who was VERY helpful and responsive to our needs for our one night stay. Great customer service and made our welcome stay memorable.
November 22, 2015
Rated 5 out of 5 by Malcom51 My stay at the aloft was good but could've been better.
My stay at the aloft hotel was good at best. But could've been better. What I mean is simply this. The staff and level of service here was great. But what the aloft offers there guests was minimal to say the least. Lobby area offers a small but quaint little bar area. A pool table in a small corner of the lobbyalso. Lounging areas inside and out were very nice but not that big. It seems like to me that the hotel owners want to give its guest the big hotel experiences, But keep it as small and confined as possible. The lot that hotel sits on is not that big at all. But over all the view we had of the river was nice, the river walk next to the hotel was nice at night. But for the money , the experience was lets say ( YOU GET WHAT YOU PAY FOR IN A SMALL PACKAGE) at this hotel. Also the food is extremely over priced in the lobby area of course! We did not try the party room or bar for any food either.
September 15, 2015
Rated 5 out of 5 by Pagiblo Great daytime front desk staff
Checkin girl a bit snotty as she was two years ago when we last used this Aloft but daytime staff was great- also no recognition of the floor we stayed on as being for SPG members- good location, good breakfasts, good auto valet staff - nice to be able to stay 4 nights on points and get the fifth nite free- met our SPG expectations for an Aloft
September 1, 2015
Rated 3 out of 5 by Chelsea645 Good and bad
Room was clean and comfortable. Location is good, although maybe too good for the Water Street bar goers. Walls are paper thin. Only two bath towels were provided. Front desk staff is very friendly and helpful. Parking is valet for a fee or find your own street parking for free.
August 3, 2015
Rated 3 out of 5 by JAD13 Not what I expected
The hotel definitely underwhelmed. Décor very poor attempt at being European. Rooms very noisy - Every conversation in the hallway is amplified into the rooms making it difficult to sleep. Our room rate stated that it included breakfast, but it was really a voucher toward fast grab and go food. Not what I expected for the price.
June 1, 2015
Rated 5 out of 5 by Jack1208 Great Price, Great Hotel
My family and I were living in Gurnee, IL at the time (we have moved to SW FL) and frequently visited Milwaukee due to its proximity and amazing features. Anyway, we were able to score an amazing deal and we decided to go for it. Yes, the valet is expensive, however, when it is mid-January and snowing, it's worth every cent. When we walked in we thought the decor and atmosphere was calm and modern. You immediately felt comfortable and excited to stay here. When we got to the check-in counter, there was only a couple of people in front of me. The staff were well-trained, attentive, and just some of the nicest people you can find at a hotel! The check-in process was speedy and within no time we were opening our door to our room. The bedding was very comfortable and the views would take your breath away! Sadly, during our stay we didn't try out the restaurant or bar, rather we dined at other places within walking distance. We were not disappointed! In short, if you are staying in Milwaukee with a family of 3 or 4 and only want 1 room then this is the hotel for you! It was nice that the standard room had the option for 2 queen beds rather than 1 king or 2 twin beds. I would recommend this hotel to everyone!
May 10, 2015