Rated 5 out of 5 by meyou2 Fun location - nicest staff
suggest serving real food instead of the packaged eggs , bacon etc. that was a bummer. if building code allows, suggest an 'egg station'. 3 small pans -heated with propane grills would add some excitement. still would only need 1 cookish and a temp. laborer. waffles and pan cakes could be nuked!
tell about parkin charges on line.
hey we had a great stay and traded out the food coupon for a trip to your grocery area, only cause i don't eat space food.
anyway - the staff, room,location etc. was fun. had aloft of laughs - with the staff.
April 17, 2014
Rated 3 out of 5 by MrMarc Aloft U let me down
first off in the past I have enjoyed my Aloft experiences, this time to begin with breakfast was not very appealing & charging guests for coffee and tea at any time is not hospitable, this added up to a questioning of the Aloft experience, regards, Marc
April 15, 2014
Rated 5 out of 5 by AliKD Fresh Rooms & Great Customer Service
whirlwind trip but the staff (customer service) went out of their way to accommodate and exceeded all expectations. Super friendly and took care of business!
April 16, 2014
Rated 4 out of 5 by Dawn1234 Guest
This hotel is one of the nicest ones in the area. Employees are extremely welcoming and inviting.
April 14, 2014
Rated 5 out of 5 by whcc Marvin and Front Desk Staff
Management at this location should be credited for the personality of staff they bring on board and empowering said staff to treat guests with utmost care. All staff, from Front Desk to Maids greeted me with a smile on their faces and a can do attitude. I had 2 small issues: (1) WIFI and (2) noise bleed from adjoining rooms. Both were resolved quickly and totally.
Special acknowledgement to Marvin at Front Desk. A great credit to management at ALoft Nat'l Harbor.
April 11, 2014
Rated 5 out of 5 by RyanW1 Marvin is a rockstar!
Marvin (who works at the front desk) was amazing! I have stayed at a number of hotels and never have I been more impressed with a hotel staff. He was friendly, welcoming and was an absolute highlight of our trip! He worked his tail off to make sure we had the best experience possible and because of him when we come back to National Harbor the Aloft hotel is the only place I am interested in staying. The rest of the hotel was pretty good also but Marvin makes it great!
April 9, 2014
Rated 5 out of 5 by lennonfamily Loved the location and view
We stayed in National Harbour for almost a week and really enjoyed our stay at aLoft. The staff was SUPER friendly and helpful (notably Patrick and a gentleman whose name started with an M ?), and the complementary shuttle was a must-have for staying outside walking distance of a metro station. Room was elegant, streamlined, and had a great view of the harbour. Pool was a hit for the kids - although a bit small.
April 7, 2014
Rated 2 out of 5 by Bernie1912 Do not waste your money
Floors in hallway need to be vacuumed. Did not meet the needs of my requests after I checked in. Service was horrendous. My phone calls & requests for certain items were not met. Very disappointed in a Starwood hotel.
March 31, 2014