Aloft San Antonio Airport

  • 838 NW Loop 410
  • San Antonio,
  • Texas
  • 78216
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.8 out of 5 by 103 reviewers.
Rated 3 out of 5 by Hit or Miss I stayed twice in the past 7 days at this hotel. My first stay was good. I assumed my second stay in the week would be the same, but it wasn't. Upon arrival I went to my room to discover that none of the lights in the room worked and the phone didn't work either. Since the phone wasn't working I had to go ask someone to send maintenance. Maintenance came and discovered the breaker had to be reset or something. A bit later I tried to call the front desk to see why the wifi wasn't working but the phone still didn't work. I walked down to the front desk to report both problems. They told me to connect to a different wifi network and sent someone to fix the phone. After the battery was replaced in the phone, it worked again. Later in the evening I couldn't connect to any wifi networks but didn't report it since it was late. In the morning, I still couldn't connect and called the front desk. They said to try yet another network but that network didn't show up in my list of options so I gave up. When I showered I discovered that the shower handle was falling off and it made it very hard to adjust the water temperature. After that I just left and headed to the airport 3 hours early since I wasn't going to be able to get anything done at the hotel. I reported the issues to the staff at checkout and they listed to all the issues and apologized and said they'd address them all. I made sure to tell them that my stay earlier in the week was fine but this one was the exact opposite. They did inform me that the hotel would undergo a renovation in November 2015 and I think that's a great thing! I wish the hotel rooms were more consistent but I was impressed with the attitude of the staff and how the addressed the problems. October 29, 2015
Rated 5 out of 5 by LHE Urban Showcase Team was great Thanks Wes September 28, 2015
Rated 5 out of 5 by It is a tiny but wonderful paradise As soon as I arrived, Mr. Logan Pierce welcomed me with an incredible efficency and kindness: my room was ready, the pillows were those that I requested, the location of the room incredible, but the most important thing: Mr. Logan made me feel like family. The most wonderful treasure of this hotel is the blessed people that work there: Mr. Raymond, Mr. Eduardo and Mr. Eloy. All of them are a wonderful team, and I am greatful for making my stay unforgettable. May God continue blessing all of you.... MY DEEP GRATITUDE TO ALL OF YOU!!!!! September 15, 2015
Rated 4 out of 5 by Aloft San Antonio Airport I really don't understand why Aloft can't put a decent comfortable chair in the room. The chair in my room was for the desk and not to relax in. This isn't the first Aloft I've been in with no chair either. I was fine with this location near the airport but you need to put a little more consideration on how the room is furnished. August 29, 2015
Rated 4 out of 5 by Another good SPG property I frequent this property often for work. It's in a great location and a very friendly staff. The rooms are average for aloft and the atmosphere is great. The hotel bar is always great to meet new people and have a quick drink. August 21, 2015
Rated 1 out of 5 by BAD EXPERIENCE I have been at platinum level for 11 years with SPG, and was not able to get problem resolved. YOU will have no chance of anyone listening. I had 5 rooms booked for myself and kids. One room was at about 96 degrees all night and all the next day. we had 4 kids in room 17,16,5, and 4. We asked the front desk to change rooms or to get A/C fixed. We were told it was a weekend and there was no one to fix it and they were sold out. I didn't have room in our vehicle for the kids to sleep, so I asks what they thought we should do. They said we should change hotels. Poor management, poor people skills. No one in the hotel cares about clients. August 9, 2015
Rated 3 out of 5 by Decent Stay For Decent Pay Trouble with booking, but Scott Parker helped! Very satisfied with his help...not so much with the booking services though. I would stay away, but as long as Scott Parker is there, you're in good hands. He absolved my booking issue immediately. (The issue was that I was charged twice for one room). July 19, 2015
Rated 1 out of 5 by Noise hotel I wanted to stay out of the downtown area to avoid noise over night stay, so got this hotel on the north side of San Antonio. I did ask for a room that would have the least amt. of noise. Stayed in room 317 on third floor , facing highway - noise all night - could not sleep. I even heard the delivery truck early @ 5am so I decided to check out early, not worth the stay. Parking post lights where super bright- which was great for the parking area, but they where also shining into my room - even with the blinds down - room was bright all night. I need darkness to sleep. I would not recommend this to anyone that wants a restful night. July 14, 2015
  • 2015-11-25 T07:00:54.524-06:00
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