Rated 4 out of 5 by Fritz951 Shuttle Service
Shuttle Service to local was excellent.
April 7, 2016
Rated 2 out of 5 by Hurtlocker Customer Never Right
I will never stay at this hotel again and am considering withdrawing from the SPG program and from staying at Starwood properties completely going forward.
March 9, 2016
Rated 4 out of 5 by SHOOTER44 Good value near airport
Love the décor. Would like my house to look like this. Very modern, right up my alley. Really no food here, just grab 'n go, but hotel is located near comedy club and some restaurants, so this is very convenient. Only gripe was hot water very tepid. Fix that and stay would have been perfect.
December 13, 2015
Rated 3 out of 5 by VeryGoodPointsStacey Hit or Miss
I stayed twice in the past 7 days at this hotel. My first stay was good. I assumed my second stay in the week would be the same, but it wasn't.
Upon arrival I went to my room to discover that none of the lights in the room worked and the phone didn't work either. Since the phone wasn't working I had to go ask someone to send maintenance. Maintenance came and discovered the breaker had to be reset or something.
A bit later I tried to call the front desk to see why the wifi wasn't working but the phone still didn't work. I walked down to the front desk to report both problems. They told me to connect to a different wifi network and sent someone to fix the phone. After the battery was replaced in the phone, it worked again.
Later in the evening I couldn't connect to any wifi networks but didn't report it since it was late. In the morning, I still couldn't connect and called the front desk. They said to try yet another network but that network didn't show up in my list of options so I gave up.
When I showered I discovered that the shower handle was falling off and it made it very hard to adjust the water temperature.
After that I just left and headed to the airport 3 hours early since I wasn't going to be able to get anything done at the hotel.
I reported the issues to the staff at checkout and they listed to all the issues and apologized and said they'd address them all. I made sure to tell them that my stay earlier in the week was fine but this one was the exact opposite. They did inform me that the hotel would undergo a renovation in November 2015 and I think that's a great thing!
I wish the hotel rooms were more consistent but I was impressed with the attitude of the staff and how the addressed the problems.
October 29, 2015
Rated 5 out of 5 by KenThePlanner LHE Urban Showcase
Team was great Thanks Wes
September 28, 2015
Rated 5 out of 5 by Clon77 It is a tiny but wonderful paradise
As soon as I arrived, Mr. Logan Pierce welcomed me with an incredible efficency and kindness: my room was ready, the pillows were those that I requested, the location of the room incredible, but the most important thing: Mr. Logan made me feel like family. The most wonderful treasure of this hotel is the blessed people that work there: Mr. Raymond, Mr. Eduardo and Mr. Eloy. All of them are a wonderful team, and I am greatful for making my stay unforgettable. May God continue blessing all of you.... MY DEEP GRATITUDE TO ALL OF YOU!!!!!
September 15, 2015
Rated 4 out of 5 by Tims5764 Aloft San Antonio Airport
I really don't understand why Aloft can't put a decent comfortable chair in the room. The chair in my room was for the desk and not to relax in. This isn't the first Aloft I've been in with no chair either. I was fine with this location near the airport but you need to put a little more consideration on how the room is furnished.
August 29, 2015
Rated 4 out of 5 by Michael30 Another good SPG property
I frequent this property often for work. It's in a great location and a very friendly staff. The rooms are average for aloft and the atmosphere is great. The hotel bar is always great to meet new people and have a quick drink.
August 21, 2015