Rated 4 out of 5 by Womper Automotive access is a problem.
You have a problem that is no fault of your own. It needs correction by the addition of a parking facility or adjacent auto drop off / pickup area for access and egress to the hotel. Relying on the Frederick Douglas does not work. Good luck on finding the area for the access.
Left confused by the refusal to grant the second day discount based on birth year. That left my spouse unhappy even if it was 1942.
Providing a printout sheet giving the map and directions to the A,B,C,D lines station at the desk would be a big help. Verbal directions do not work!
The trains allowed us access to two sights: St. John the Divine Cathedral and the Hamilton Grange National Shrine. The hotel is mid way between the two -- 110th and 141st. Let your staff know what they are.
What is SPG?
July 13, 2013
Rated 2 out of 5 by Copperhead Not as clean and comfortable as I was hoping for
The rooms were far too hot to relax in, let alone sleep in (we were told, "That's normal, you're just trying to push the thermostats lower than they go," by the front desk staff), and there was hair inside our ice container, sinks, and refrigerator the moment we checked in. The staff was nice and efficient enough, but it always felt more like a party at the front desk than anything else. No one offered any real solutions, changes, or fixes, nor did they call any other staff/repair when we kindly informed them of our numerous dissatisfactions. All of this struck me as unprofessional. It's a cute place, though, with nice decor and facilities/amenities. If you get one of the lower rates, try it out, but I won't be coming back at any rate, especially not the ones that float around 200/night.
March 8, 2012
Rated 5 out of 5 by RNtravels Nice surprise
Staff very friendly and helpful not a New Yorker and offered in detail how to navigate subway and other means of transportation. Room was well designed and very comfortable. Also liked that they were very ego friendly using the dispenser for shampoo and bath-wash. Staying there again next week.
October 26, 2013
Rated 3 out of 5 by medic149 Small, boutique type hotel.
Seems to be in an old building that was converted to a hotel. Lobby is in the basement and the elevator to get down to the lobby was very small and dirty. Staff was very nice and friendly. Room on the 6th floor was extremely hot even with the heat turned off. Staff explained that the building's system, which they don't control, overrides the room thermostats when it reaches a certain temperature outside. Bar is very small with limited seating. Bar tenders were great!! Prices a bit high. No room to mingle and meet with your travel companions.
Furnishings just seemed very cheap and unkept. Bed was very good. Got a good night's sleep each night, except for waking up due to the heat.
If I had to go back to this exact area, I might consider staying there, but would not go out of my way to stay there.
February 9, 2013
Rated 5 out of 5 by MRGolF New kids in town. Cool place to stay!
We had our stayed only just a night after flew for 20 over hours across the pacific and yes the hotel just over expected, The staffs are all kind and really helpful when we just need any information about the local attraction. The public transportation is just a block away and it safe to travel into downtown. There's many restaurant around there and also starbucks!
Surely if we come back to NYC then we'll stay in same one.
Becareful of traveling alone at night since it's uptown.
November 28, 2012
Rated 5 out of 5 by Luscious51 Incredible staff
Best staff of any hotel. Cudos to Beverly, Babeen, Delrick, Martha, Duane. Hopefully, I did not exclude any of the courteous staff members that I encountered during our stay. They made certain that we were always able to get around the city, great food recommendations, making certain that we had enough of the amenities in our room as requested. While there may be more luxurious digs in NYC, nothing compares to these named individuals as true representitives of hospitality.
June 27, 2013
Rated 5 out of 5 by Ward926 Simply...THE BEST!
I was in NYC on business and just spent one night at Aloft Harlem....and I WILL BE BACK! This hotel is Harlem's "Best Kept Secret." From the moment I walked thru the front door, everything was First Class. I asked for an early check-in ( 9:30 AM in fact )and my room was ready. The lovely young woman who checked me in, took time to explain everything the hotel has to offer, from the computers which were available, to the FREE wifi...and the complimentary coffee service in the lobby. My room was large,comfortable, and spotless...(especially considering I was in the "land of the closet sized room..NYC")
In addition, there were dozens on channels on the television and not the usual CNN, CNBC, and some obscure movie channel you usually get in most hotels.
I AM HOOKED on Aloft Hotels and they are my new hotel of choice!
December 12, 2012
Rated 5 out of 5 by MissP2013 Just Do It!
Great location. Great price. Great hotel. Who knew Harlem had progressed to this point and ALoft Harlem was the prime evidence. I walked for blocks and when I got ready, I hibernated and rested in the room for hours. Sleek, modern and clean. Apollo Theater, Magic Johnson Theaters, Sylvia's Soul Food and Red Roosters are within blocks. And do take the #60 bus to and from the airport that will put you off a block from the hotel-- if you can spare the $2.25 fare.
January 15, 2013
Rated 5 out of 5 by mbo2012 Great stay at a great location
I stayed at the Harlem Aloft for 2 nights, and I was very pleased with my experience. Staying two blocks away from the Apollo Theater and traveling by myself as a female, I felt very safe walking around day and night. At the hotel, the room was good yet a bit small. The hotel staff was upbeat and courteous, and the pool area and w xyz bar were always lively, nice to hang out there with other guests. Overall, I highly recommend the Aloft Harlem!
April 3, 2012
Rated 4 out of 5 by JGlover Native NewYorker returns
This hotel centrally located in Harlem is ideal for anyone not intimidated by the old stereotype reputation of Harlem. As a Native NewYorker raised in Harlem I see the economical changes and social changes that are awesome. This Hotel is in a great location close to transportation and world renowned businesses. In the pass I've stayed in New Jersey because of the cost. Comparing the cost of staying in this hotel and the overall cost and time to travel back and forth from NJ to NY this was the right fit for my budget. Anyone looking for a moderate hotel that is conveniently located with out the busy traffic and people of midtown manhattan this place I think would be a good choice. The rooms aren't that big, I would guess that's why it has the name "aloft," yet on average I don't think anyone would be too disappointed. Great Job NYC. I'll be back.
October 31, 2012
Rated 2 out of 5 by DisppointedSPGmember Disappointing Service
The staff were not very welcoming. The receptionist was very defensive when I asked her questions pertaining to baggage and valet assistance. This SPG location was very disappointing. I know SPG hotels prides themselves in customer service; however, this Aloft left me feeling very underwhelmed, unwelcomed and not appreciated as a valued guest. The staff were chatting more amongst themselves than assisting guest at the hotel.
May 29, 2013
Rated 2 out of 5 by Jackie33 This Hotel is a joke.
The A loft is simply not an acceptable establishment. Every time you greet the staff at the entrance your lucky if they are to even look your way and react. The reception is always packed and noisy with as it seems non hotel clients playing pool, grabbing a drink etc....
They emailed my mother concerning me smoking herbs in the hotel room when it was clearly another guest on the same floor.
And of course....
NO ROOM SERVICE?!
December 19, 2012
Rated 5 out of 5 by JuJuBee Best hotel ever!!!
The staff was very pleasant and provided 5 star service. The design of the hotel is fabulous and my entire family enjoyed our stay. It was conveniently located to suit our needs and made area restaurants accessible, along with the ability to get to the subway. We enjoyed our stay and plan to visit the Aloft again. Thanks for providing top notch service and accomodations. Looking forward to our return stay!
January 28, 2013
Rated 5 out of 5 by afWA Wonderful Staff, Very nice hotel!
This was my first trip to NY and the helpful staff answered all my questions and pointed me in the right direction when I asked for assistance. I had a medical emergency and didn't know how to get a cab/car to stop for me, but one of them ran out and took care of it for me. Front desk, security, the bartender, housekeeping...every one we came across was friendly and fun and most of all very helpful.
August 30, 2012
Rated 5 out of 5 by Daniel Grate experience
The service accomplished all our expectations. The rooms were clean and spacious, the staff was very helpful and gentle.
The location is great if you want a safe quiet place but only two blocks away from the subway, so you can get to midtown in 20 minutes or you can walk to central park (15 blocks away).
Beds are comfortable and decoration was pretty cool. An excellent place and a great price.
April 15, 2013
Rated 5 out of 5 by PrairieGirl Fantastic Place
My husband and I were impressed from the moment we walked into Aloft. We were treated with genuine courtesy throughout our 5 day stay by all of the staff. The room was out of this world beautiful, clean, huge, and convenient. The location was perfect for our need to have easy access to the Columbia neighborhood. The subway is just steps away! We can't wait to plan a return stay.
May 25, 2012
Rated 5 out of 5 by SiouxFallsTraveler Aloft Harlem
Just returned from a 2nd stay at Aloft Harlem. Like the hotel facility, staff, and location very much. Would stay here again. All rooms are non-smoking. Compact space, but well-organized. If I could make one suggestion, it would be to increase the lighting in the rooms...they are a bit dark. We will definitely stay here on future visits to NYC.
July 29, 2013
Rated 4 out of 5 by bliter8 Surprised me - again.
My first stay was a test and it went well. My second was out of necessity because everything in midtown etc was booked or $500 - but it turned out to be my good fortune. Front desk staff is very nice, hotel is one stop (!) on the D from midtown, and most shockingly: I slept. I never sleep well in hotels. Quiet, clean, comfortable - the gym was even decent. Stay here!
April 26, 2013
Rated 4 out of 5 by Chari Staff is the friendliest in NYC!
We loved this hotel, it was what we needed at a good price for NYC. The location is very accessible by subway, A train express takes you to Times Square, Central Park. M60 bus takes you straight to La Guardia airport. Rooms are clean, shower is nice :) free water, coffee, tea, local phone calls. The staff is super helpful and friendly. We felt welcomed :)
October 10, 2012
Rated 4 out of 5 by sleepWright Carpet had a stain
While the Aloft reservation agent and staff were very accomodating and made my stay easy, I was disappointed to find stains on the carpet in the room. I will stay at Aloft again, but I hope the group will do a better job at stain removal from the carpets. Sadly, this is not the first time I have stayed at an Aloft that had a carpet stain in the room.
February 23, 2013
Rated 5 out of 5 by ac25 Fun and Functional
The Aloft Harlem met all of our needs. We wanted to stay near Columbia University. The hotel was convenient in location to Columbia and to a metro station so we could quickly board the subway for quick trips to other areas of Manhattan.
The staff was friendly and upbeat.
The room was clean and comfortable.
Will stay there again!
June 21, 2013
Rated 5 out of 5 by mawdmx The hotel in great loctiom
My stay was great , it was more than great. The staff was very accommendating,pleasant and kind. They made you feel very relaxted. They were also very helpful in helping you get around the city. I would recommend this hotel to any one that would like to experience a real treat.
August 19, 2013
Rated 1 out of 5 by Chap71 This hotel is a great value for NYC
This is a great value.Clean comfortable rooms, and while small, efficient use of space so we did not feel "close." Twenty minutes from Times Square. Close to M 60 bus to airport. You can pay a lot more and get a lot less in NYC.
September 6, 2013
Rated 4 out of 5 by FD13 I would stay again
Hotel was good. Room was clean. The air conditioning was not the best, but we were in a corner room and the sun was beating on the large front window all day. Couldn't get it below 74 degrees in the daytime. Besides that, great staff, and cool lounge area. Location is great if you need to stay way uptown in NYC.
July 1, 2013
Rated 5 out of 5 by forrest48 Luxury in Harlem Villiage
Arrived to found a very upscale hotel in the middle of Harlem to my delight. Really great features all around. I was greeted warmly by staff and front desk. Rachel was friendly and professional, made the experience pleasant. I may have found a spot for my next visit to the area and I'm telling my friends to check it out as well.
May 3, 2012
Rated 5 out of 5 by Kernow75 Great stay
Highly recommended great staff and hotel features convenient for subway
September 27, 2013
Rated 4 out of 5 by Satisfied1 Enjoyable stay
Stayed here 3 nights for proximity to Columbia University - 10-15 minute walk.
Reception staff very welcoming and helpful.
Compact room which met our needs adequately
Endless coffee and tea in reception area
AC was a bit noisy as was the street noise so recommend asking for a quieter room at check-in
Would stay here again.
May 23, 2012
Rated 1 out of 5 by boat rooms disappointing
first room on 2nd floor was very warm, 77 degrees and thermstat did not work, nor did hookup for ipod player\ said they would fix the thermastat but when we returned to room had not done so.
So had to move to 3 rd floor, room was better but again ipod hook up did not work.
lobby in basement , not attaractive
March 11, 2012
Rated 5 out of 5 by SiouxFallsTraveler Great NYC Hotel Experience
First-time visit to this hotel. Courteous and gracious staff. Nice facilities. Convenient location. Interesting neighborhood.Room for improvement: No bureau drawers to store clothing. No direct light in bathroom (you have to turn on room light to illuminate bathroom...not ideal when roommate is sleeping!)
November 28, 2012
Rated 3 out of 5 Unsatisfactory service
During my stay I had the worst service ever !!
I will never stay at the aloft Harlem again ...I was extremely disappointed when the staff threw away my merchandise I left behind a hour prior after my check out... My merchandise was extremely expensive and they showed no remorse
June 30, 2013