Rooms & Rates

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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.1 out of 5 by 241 reviewers.
Rated 2 out of 5 by You Really need to improve I Stayed three weeks and I'm on my fourth week, my spg account is registering only one week and one stay. Also purchased items at the resturant twice, no need to mention, it was never credited to my account. Knowing that I always request to add the points to the account and provide them with the account number. This week I was told there's no keyless entry available at this hotel (at the check it time)!!!. Receptionist's favorite answer is always the negative one as long as it will keep them busy or doing something extra. I requested to change rooms several times, was granted the change one time, we'll I'm still waiting for it as I write this. July 23, 2016
Rated 5 out of 5 by Amazing place with Wonderful staff The hotel feels like home, warm and welcoming. Greeted right away!! Jaimy from the sales team is a STAR understands her guests needs very well & puts extra effort to make sure we feel at home. All staff are #1 in our books including the interns. The staff spoke English, no communication issues at all. Food in restaurant for breakfast was amazing, lots to choose from. No disappointments at all. Definitely would stay here again! Worth checking out! Kudos to the team would love to stay again.... July 4, 2016
Rated 5 out of 5 by The Best Aloft like W Everybody so nice the food excellent they care SPG like a nice room all the treatment, you can see how all the employee work hard and happy. Congratulation to the Manager and Division Manager May 1, 2016
Rated 5 out of 5 by Amazing Aloft Hotel The staff at this Aloft hotel is amazingly friendly and helpful. Check-in was a breeze and Platinum recognition was excellent. My Savvy Plus room was spacious, modern but very comfortable. The hotel offers SPG keyless option. The restaurant "Dine" offers a very good breakfast with a good variety of arabic, western and asian food. The hotel is very family friendly. The hotel is about 20 min from the Corniche area. March 2, 2016
Rated 4 out of 5 by The hotel has a fantastic location Amazing hotel..and great service..very friendly staff..I will be back soon . January 29, 2016
Rated 4 out of 5 by Very friendly and comfortable The welcome was great though the baggage took a long time to arrive. Generally one gets the feel that the staff have gone through a professional training process but for the room reservations who need to know how to deal with prospective customers. The rooms were immaculate and comfortable and overall good value for money. January 26, 2016
Rated 5 out of 5 by very nice hotel. Satisfied customer as always January 25, 2016
Rated 1 out of 5 by unprofessional staff im writing this review with a big disappointment i have never experienced this issue ever in any hotel before i stayed for two nights and there was constraction work going on, on the same floor i was there was noises of drilling and labors, the other issue i had was i went to the pool with my partner we ordered drinks and food the drinks came in a dirty glass there was lipstick stains and some black things inside the drinks ,so we returnded it and it comes again in a used glass ,the food i ordered was something and something else came instead, the next time the food came it was cold. we ask for a late checkout from the lady in the front disk and she was very rude and un polite and we didn't have goodnight sleep we didn't have proper food . this kind of mistakes and behavior is not accepted, never going back there ever January 12, 2016
Rated 5 out of 5 by Excellent choice of hotel with all facilities The hotel really met my high expectations more than well. December 15, 2015
Rated 5 out of 5 by MY SECOND HOME As i mention Aloft Hotel is my second home ,comfortable ,ALL IN 1 ... Starting from Reception to Lobby facilities ,Swimming Pool, Rooms , its perfect place where you can be secure and privacy ...One day i missed my Son who was playing around , i informed the reception in the same time they were looking around and found him , they have fantastic communication .. Fantastic ... I LOVE IT December 6, 2015
Rated 3 out of 5 by Hotel has reasonable facilities to suit needs. Pleasant stay, pool very nice reception area needed more staff November 21, 2015
Rated 5 out of 5 by Be careful what you wish for! I said to my husband "This room is perfect except the windows need cleaning and the next second the windows were being cleaned!" One of the most comfortable beds we slept in on our 6 week trip and so relaxing sitting on the rood top restaurant enjoying the view,great service and great food. Reception staff were also extremely helpful and pleasant. November 16, 2015
Rated 5 out of 5 by WOW.. It was my 1st stay for 02 nights and I had a great experience especially Ms. Jaimy from front office she is very helpful and professional, she given a all hotel outlets information, even she asking a couple of time to me that If u need a anything please get back to me or text us on I message service, I remember that I forgot the keys on reception while check in and after reach to the floor I realise that I forgot the keys and I was thinking again I have to go to the lobby to pick up the keys and suddenly I saw she came out with a keys once I reached to near by elevator with a very lovely smile means it's always memorable moment for me.. I ll stay again soon all staff are very friendly and professional rooms are very comfortable with a nice view of city. September 18, 2015
Rated 5 out of 5 by Aloft! best Hotel ! Aloft is the right choice for visitors who are looking for a place where they can have fun and at the same time peace and relaxation. The staff of Aloft is always available to offer any help to guests. The pool and the gym are great! Free wifi everywhere in the hotel. We received a free surprise cake when they know that we celebrate a birthday occasion! I spent a wonderful weekend with my family and I will sure come again , and very soon! July 21, 2015
Rated 4 out of 5 by This hotel has good features The hotel is good for family bonding & relaxation. July 19, 2015
Rated 5 out of 5 by Excellent Front Desk Sameh from the front desk provides the best customer service! Thanks again! May 17, 2015
Rated 5 out of 5 by A nice cozy place Stayed for two nights. Excellent location, away from the congestion of city. Hotel reception and catering staff were courteous and responsive. A steam room/sauna will be a good addition to its facilities. May 8, 2015
Rated 5 out of 5 by Hotel has great staff I loved my stay there with my kids, being a single father is challenging enough, the staff made me feel comfortable and helped me in every need. I highly recommend them. April 27, 2015
Rated 4 out of 5 by Really nice, comfortable hotel that could use a few improvements Rooms are spacious and comfortable, luxurious bathrooms and plenty of storage space and mirrors. Fun common areas like a pool table in the lobby and plenty of options for meetings. The location is removed from downtown Abu Dhabi but perfect for anyone attending an event at the National Exhibition Center (the hotel is connected to the exhibition space). Taxis are readily available and not expensive - about 5 min to the Grand Mosque and 20 min to downtown Abu Dhabi. The hotel would be even better if it were entirely smoke-free as even on the non-smoking floors, the smell of cigarettes can be detected. Besides the buffets, the food is largely Western and could be improved, not very inspiring and not prepared very well. Service takes quite a while - waited 45 min for check-in due to lots of conference attendees all arriving at the same time. And waiting for service and check at the restaurant always took time. Staff is very friendly, though, and willing to help. March 24, 2015
Rated 5 out of 5 by This Hotel have a good staff The carpenter was in bad shape the rest of the room was OK March 16, 2015
Rated 5 out of 5 by A great week of conference Having a full hotel is never an easy task, especially when it is full of hoteliers gathering for a conference about hospitality, but you guys managed! Everything was done to facilitate our stay and our experience, little plus in the rooms were appreciated. An overall great experience! March 14, 2015
Rated 4 out of 5 by Well worth 4k SPG points a night Stayed in this hotel on an unexpected vacation to UAE. Spent 3 total nights there. Received room upgrade and 24 hour check in/check out when arrived which was great! Room was very nice and staff was very accommodating, Food was good overall; the platinum member complimentary brunch was the full brunch itself which was great. Pool had trees in the middle of it which was really neat! My only complaint is that the location of the hotel is a 10-15 min. taxi ride to downtown Abu Dhabi, making cab fees a bit more constant than I would have liked. But overall, great hotel and would stay here again. February 23, 2015
Rated 3 out of 5 by be sure to ask if there are events outside! The facilities were great. The rooms were clean and comfortable. The pool was lovely, though chilly. The food was better than expected and the serving staff by the pool and lifeguards were very attentive and responsive. The free wi-fi was a bonus. The only issues I had during our stay was the loud concert going on until 230a on a Friday night! The front desk should have mentioned this upon check in. They also charged for breakfast buffet when we were told it was included in the room charge. We asked both days before eating. Overall, decent, but I would ask if there are weekend events before re-booking! February 16, 2015
Rated 5 out of 5 by Outstanding service delivery The Aloft in Abu Dhabi is a perfect choice for a stay in the city. I wanted a hotel close to the mosque for a one day layover and the staff certainly exceeded my expectations. As a frequent traveler who visits all SPG property segments it is easy to evaluate the level of service received. In this property their delivery was excellent. Starting with Mylene upon check in late at night. She greeted with a smile and recognized my level of loyalty to the program. She took the time to explain all the benefits at my level (lifetime platinum) and took time to introduce me to the layout of the hotel. She was right in all accounts. The lounge at the terrazzo had an spectacular view of the area and it happens that on my check in date it was Salsa night, I knew it was going to be a good stay. The following morning, I was greeted by Karen at the front desk and she provided great information to help plan my day in a very efficient and friendly manner. The restaurant provides a variety of offerings culturally appropriate that will satisfy every nationality taste.I express my gratitude to Mr Yousef the GM and acknowledged the great time spent in the property because of the staff delivery. January 26, 2015
Rated 5 out of 5 by Excellent value for money All is in the title... - Bedroom - Restaurant - Poolside Excellent overall quality January 26, 2015
Rated 4 out of 5 by Best of the Aloft Lot but Not As Good as it Should Be OVERALL IMPRESSION: Admittedly, I am not a fan of this brand. I am not a millennial and do not confuse a casual fun approach with the near-complete lack of service dedication and hospitality training which seem to be my experience with most Aloft properties. Having said that, this property stands out for leaning more up than down. SPG RECOGNITION: Upgrade not really possible as all rooms are cookie-cutter. No in-room amenity. I tried to organize an airport transfer in advance and, although a Platinum Ambassador guest, was asked to complete so many formalities (three interchanges, one fax, guarantee of payment, etc) that I became exasperated! If the request is coming from a Starwood Ambassador, the guest is good for his money, right? Lose the hoops! THE ROOM: Yeah, yeah, I hear the argument for consistency and all that but the dulling sameness of every Aloft I have ever been in - down to the same stripy bolster on the bed - is frankly boring. If I wanted “no surprises,” there is that other brand with 3000 properties that all look exactly alike… LOCATION: On the grounds of the Convention Center. Convenient to the airport but not really in town. EXCEEDED EXPECTATIONS: There are two stand-outs that permit this property to tower above other Alofts. Firstly, the proper, high-quality restaurant offers a truly superlative breakfast buffet which is infinitely preferable to the catch-as-catch-can of the grab-and-go approach in most other properties. Secondly, the gorgeous roof-top pool area is truly worthy of a five-star resort. DID NOT MEET EXPECTATIONS: I make a real effort and expense to maintain a high loyalty level with Starwood because I love all the perks associated…so when I come into a hotel after a 15 hour flight - and find no one at the door to greet me or help with luggage - then get to a reception desk where the clerk has to ask me for my Platinum card before she can check me in, I am rather disappointed. Especially knowing that my Starwood Ambassador would have advised the property to be on “high alert!” In all fairness, having mentioned this in the post-stay survey, I did receive a very adequate apology/response from the management. ONE THING TO KNOW: If the point is to enjoy AD per se, you might better consider a property along the Corniche or on Saadiyat Island. For a flight layover, it can’t be beat. January 11, 2015
Rated 4 out of 5 by Food was excellent and resturant staff were very nice I wanted to make a internation call, i give me credit card info to the reception, and they said they unblocked the phone, however, it never worked. In addition, on the check out day, I checked out and let the receptionist knew that I was waiting for the Eithad airways pick up service, the Eithad pick up service person came in, and he wasn't given any information about me. He was waiting at the front desk for 25 minutes and I was waiting in the lobby (few meters away on the same floor, as we didn't knew each other. December 28, 2014
Rated 5 out of 5 by Great new hotel Brand new hotel (some construction still going on), friendly staff, nice rooms December 26, 2014
Rated 1 out of 5 by Worst Experience ever at this hotel I stayed at the ALOFT 8th November thru 18th November and this was not my first visit to this hotel. Each previous visit has been very pleasant and enjoyed my stay. This time, what a change, every morning I was woken up by building work above me at first light, with what sounds like cutting machines trimming corrugated roofing, an unbelievable noise. I appreciate the work is done at the coolest tomes, but what about your guests, do you not consider their comfort! Then the most incredible thing happened, you hosted a pool party on the Friday Night 14th November with full DJ equipment and the noise was immense. This noise continued through to after 4:00 am, so bad that I have actually recorded the noise in my bedroom for future reference if required. I was absolutely dumbfounded to think that the hotel had no intention to either warn or move guests to the other side of the hotel. My party of 4 people stayed in total for 31 nights over this period, what a disappointing experience and total embarrassment for me after recommending your establishment. Truly disappointed! December 5, 2014
Rated 5 out of 5 by Excellent experience, people are great. The Hotel was a great experience and the people always went out of their way to help. They are self motivated and since I am an SPG member, I was treated with extra help and found this hotel to be one of the best experiences I have. All SPG Hotels should learn how to treat their guests from this hotel. The facilities were excellent and up to my own standards with no doubts. Thanks to the many people we have met working at the hotel from the front desk Manager to the SPG Coordinator (Racholle). and a special regards to all the front desk people who were very helpfull, every time we requested a special something. I recommend this hotel with out any question to all people. besides, parking is available and free and at ADNEC you do not have to put up with traffic down town AD.. December 3, 2014
  • 2016-10-22 T10:16:49.140-05:00
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