Rated 4 out of 5 by PistolPete Lovely hotel but staff was really poor
Good design however the phone in the room didn't work throughout my entire stay.
Service was bad. At breakfast, the staff was busy socialising between themselves and kept ignoring the customers. Also they were noisy in their conversations. Floor was dirty, a guest dropped some food, and the staff just left it there. Was not offered anything to drink. Asked if a food item I wanted contained sugar but got no answer and it turned out it was full of sugar.
Worst was when I ordered sea food platter. The mussels shells were all broken with end result that lots of tiny pieces were mixed with the actual food. When I mentioned it to the staff, I got a dismissive response. I did not eat it but ended up paying for it.
March 10, 2014
Rated 2 out of 5 by Bale1 No wake-up call
Although the room was top notch, construction on the facilities marred my overall view of them. Also a non-existent wake-up call almost caused me to miss my flight. Had I not woken up and checked the time, and had my flight not been delayed by 30 mins I would have missed it.
For the room (and facilities without construction) I would highly recommend this hotel however the staff never seemed to be rushing to serve a customer, at one instance I was ignored by a receptionist not to mention me not receiving my wake-up call, a small issue but one that could have cost a lot.
September 1, 2013
Rated 3 out of 5 by AlWashaq Why?
Parking issue at the hotel (you have to deliver your lugguage at main entrance the check in to get a parkin access card to multi storey car park , go down again to get the car an enter multi storey parking , and this time security sent me to a higher level with no reason provided the hotel designated parking is free, so it took me 45 min to check in after i handed my lugguage )
Room not clean when checking in (coffee spilled on carpet) house keeping not effective (cleaning cloth left at room, dining tray not removed , number of towels after cleaning not as before
September 8, 2013
Rated 5 out of 5 by David21 Business trip to Abu Dhabi
I found Alot to be a relaxing friendly environment. It is not opulent, but rather stylish which was far more suited to my tastes and aided in recovering following a long days work.
On arrival I was greeted quickly and in a friendly manner. The hotel was described to me and my keys were handed over swiftly.
The room was spacious and clean with a good decor.
I ate at the buffet each evening during my three night stay and the selection was varied to suit all tastes and the hot meals changed each day. Was great value.
I particularly enjoyed watching the sun go down from the 12th floor bar where the music was good, but not loud to stop conversation, and the staff were terriffic.
I will stay at the Aloft Abu Dhabi again in future.
April 4, 2013
Rated 4 out of 5 by officemanager Super Breakfasts , Excellent service
We stayed at Aloft Abu Dhabi while exhibiting at ADNEC. It was the ideal position as it adjoins the Exhibition Centre and it was easy to go back to our room whenever needed.
Every staff member we dealt with was extremely friendly and helpful.
There was a huge selection of tasty dishes to choose from at the buffet breakfast.
I did find the snacks at the re-charge a bit pricey, but that would be my only negative on this trip.
If you dont drive there a taxi is easily hailed from the porters downstairs. and they are reasonably priced.
September 16, 2014
Rated 1 out of 5 by dmsf Worst Experience ever at this hotel
I stayed at the ALOFT 8th November thru 18th November and this was not my first visit to this hotel. Each previous visit has been very pleasant and enjoyed my stay.
This time, what a change, every morning I was woken up by building work above me at first light, with what sounds like cutting machines trimming corrugated roofing, an unbelievable noise. I appreciate the work is done at the coolest tomes, but what about your guests, do you not consider their comfort!
Then the most incredible thing happened, you hosted a pool party on the Friday Night 14th November with full DJ equipment and the noise was immense. This noise continued through to after 4:00 am, so bad that I have actually recorded the noise in my bedroom for future reference if required. I was absolutely dumbfounded to think that the hotel had no intention to either warn or move guests to the other side of the hotel. My party of 4 people stayed in total for 31 nights over this period, what a disappointing experience and total embarrassment for me after recommending your establishment. Truly disappointed!
December 5, 2014
Rated 4 out of 5 by Moe2000 Hotel is mixed review
The Aloft is a conveniently located in Abu Dhabi. It offers decent comfort in its room and cheerful service.
Unfortunately, they could a better job in the following:
- more comfortable pillows (e.g. Larger more supportive than the tiny kid pillows currently in the room)
- more prompt laundry service, quite slow in responding and take longer than 24 hours
- Parking access is a nightmare, the newly installed parking gates don't work and lock you in
- Food buffet is very repetitive, frequent guests will get sick of the same food.
December 20, 2012
Rated 5 out of 5 by MsAppletree The best time ever
The hotel has a good location in beautiful Abu Dhabi , It's a brand with a different style, but nevertheless a great customer service especially by Front Office Manager upon arrival and Director of Operations during the whole stay.
We joined the famous pool party and congratulations are in place because we had the best time ever. Keep up the good work and we will definitely return if we are given the chance.
November 4, 2014
Rated 4 out of 5 by Ihab Good Service
I would like to record here excellent improvement on service from call center convert messages in professional way also front desk girl did the check in & another girl on the check out was so helpful with outstanding smile on their faces.
I believe there's new leader blood join the company recently to have all changes as this time is the best services visit for me.
Hope after that comment It will continue good service and exceed more.
Note... My special thanks to Mr. Zayed in reservation (awesome).
June 21, 2014
Rated 5 out of 5 by cipoza3 Absolutely fantastic stay!
Everyone is so casual it feels you come home the moment you walk in. From the front desk that probably beat a World Guinness Record by checking me in a heartbeat to the room service who were very polite and deliver great service. When you have a late party though, more consistent food would be better than the ready sandwiches. I got really hungry and I wanted at least a club sandwich…
Overall I loved the stay and I will most definitely come back for more hospitality excellence!
Thank you Aloft team!
June 23, 2014
Rated 5 out of 5 by varusam Room was sad, bed was brilliant. HSK + Engg was Okay. FNB all over was blissful and a treat.
The best Sushi I have ever eaten. Met with the Chef (Royal) I wish you could deliver to where we stay in Dubai. Was amazing.
Amit at the pool bar was brilliant and Simson on the 12th floor was great too.
Visiting your FnB outlets seeing your staff smile and enjoying what they do just made everything perfect.
We dint care about our room and check in experience anymore.
Manager Rochelle was good too.
Thank You for a lovely stay.
October 13, 2014
Rated 4 out of 5 by Survivor23 The Aloft Service
It was a nice gesture of the FO Manager that he take us upon our check in. nice cozy gym and pool.
November 28, 2014
Rated 5 out of 5 by KMAC11 Great Hotel, Great Staff
Everything about this hotel is great, the staff are so attentive and the hotel is vibrant and exciting! Can't recommended it enough!
The Hotel is really interesting and the rooms are great size and stylish, nice gym, beautiful pool and staff who go the extra mile! one of the best I've stayed in globally! well worth the money!
The Duty manager R was one of the most attentive people I've ever met, a she is real credit to the SPG group.
Thanks R, I really appreciated the extra effort.
July 20, 2014
Rated 5 out of 5 by McGuire Great staff, clean, modern hotel.
This was my first stay with Aloft, and it was a very pleasant one. The check in was efficient and very friendly. I was upgraded to a suite. They treat their Platinium guests well!
They have a nice looking bar, although I didn't use it. Very nice gesture of a drink on the house coupon for Plats, along with a warm drink coupon that can be used downstairs.
Can't go wrong for service and the great rates. Checkout was quick, simple and just super friendly.
Will definately return when in town.
February 28, 2013
Rated 3 out of 5 by Misha99 OK Hotel
We had a quick visit to Abu Dhabi which unfortuantely coincided with the F1 which meant hotels near the business we were visiting were all sold out, with Aloft the only one available. The hotel was OK, although the floor I was on smelled of cigarette smoke (my room was fine). Bars were satisfactory, as was the breakfast areas. On checkout we had arranged an airport drop off with the hotel which failed to materialise so we took cabs instead.
Next time we will stay in another hotel.
November 7, 2013
Rated 3 out of 5 by Ram0 Value for money for Business Travellers
A great concept that gives excellent value for money for the bueinss traveller. A few events in the calender makes it enjoyable during some evenings and weekends.
With a bit of improvement on the facilities / building matainence (some construction issues needs to be resolved) and service in the restaurants (F&B staff attifudes could be better) they could become the best business hotel in town.
October 19, 2014
Rated 4 out of 5 by John This hotel is cool!!!
I just need to check if your hotel staff are allowed to use the gym? If yes, not a problem, its good to know that the hotel support their staff to stay fit and healthy. But, keep them not to be too loud in the gym as for me there should be a little respect for other gym users (better talk a language which gives respect). Is there an attendant should be around to keep guest feel safe at all? Keep that great ambience! I like most the bar on the top, awesome view.
March 5, 2013
Rated 4 out of 5 by KenfromErbil STaff at check in were awesome!
Must say that I was totally impressed with the excellent reception and check-in I experienced at your hotel. Rochelle spent a great deal of time helping me with some issues I had with my reservation and not being able to deal directly with my travel agent who had made my reservation. Rochelle's patience, determination to get things correct and extremely positive attitude so impressed me that I will definitely be back! AWESOME service .... way beyond the norm!
October 11, 2013
Rated 4 out of 5 by Ouafi Great staff!
The staff here go out of their way to make all guests feel welcome. Catering to a younger, more hip clientele, I personally experienced excessive rowdiness from other guests in the middle of the night yelling through the hallways though realize the staff can't do much about that in the moment. Great place to stay if you're attending something at the Nat'l Exhibition Centre but a bit out of the way from many much of the city. Plan a cab to local attractions.
April 15, 2014
Rated 5 out of 5 by amrboozo This hotel is the best
when my friend told me about aloft Abu Dhabi i didn't mind i just need a bed to sleep on for the night, but when i entered the room i felt the warmth of the room design, the softness of the bed and the perfect view from my room. I have never been so happy with hotel room in abu dhabi like this one. for any visitors thinking of coming to aloft abu dhabi, i would say dont think of any other place than aloft abu dhabi and trust me you wont ever regret it.
October 1, 2012
Rated 5 out of 5 by jackie272014 Exhibition
The hotel is very well located for the exhibition - ADIPEC 2014 - .
My first experience in this facility and I certainly will come back again .
November 14, 2014
Rated 5 out of 5 by Liud One of the best hotels with great staf!!!!
I stayed one night in your hotel and have great experience there. Thank you!!!
November 17, 2014
Rated 1 out of 5 by JHSohn Worst Hotel ever.
I've checked in at the Aloft abu dhabi on 22nd Nov(Fri).
- Toilet flush was not working properly (Took 3 hours to fix)
- Valet guy sent me back for the stamp even I had show him my room key.
- My clothes were missing by mistake of the concierge guy. It was sent to the other room.
The staff were not really helpful.
Took more than 2 hours to find.
I was late for my meeting because of the clothes.
I couldn't hear any apology for those issues.
November 24, 2013
Rated 5 out of 5 by Ibe005 stay with peace of mind
Excellent services with great hospitality. professtional and committed staff.
November 14, 2014
Rated 4 out of 5 by Abbu Lively Ambience
Everything about this hotel is great...!
Samah at the Front Desk deserves a special mention...!
November 8, 2014
Rated 4 out of 5 by Moe83 Smoking room
I requested a non smoking room but I was placed in a room that seemed to be a smoking room. I was too tired to request change of rooms and ended up not enjoying my stay. I'm a frequent visitor to Aloft and this is the first time I face this.
Also better coffee machines should be installed in all rooms. Instant coffee is not sufficient in such business friendly hotels.
September 3, 2014
Rated 4 out of 5 by Naima Another very good experience with ALOFT!
This is not our first stay at ALOFT.
As expected the staff is the the master piece of the Hotel. They satisfied all our requests with a big smile and this is not new to this hotel that we elected as ours whenever we visit UAE.
We felt however that the cleaning staff was not as professional as our first time but whenever we requested our room to be redone, they do immediately.
I appreciate this professionalism.
September 14, 2013
Rated 3 out of 5 by JEF273 Good business hotel
I have stayed several times at this hotel, I like the atmosphere and the room. nice views.
Yet I am a Gold Member, this time I was not recognised as an SPG Gold Member, I was giver the purple card "Preferred SPG Member" and was not offered the "complementary drink, internet, or points", reception employee did not ware a name tag, so I can't refer back to him
This hotel will be GRATE if there is a SPA in it
January 6, 2013
Rated 5 out of 5 by varusam Amazing Pool Party + Sushi
Sushi as always is the best. Pool party was one of the best I have ever attended. Fantastic stay. Thank You team Aloft.
November 2, 2014
Rated 3 out of 5 by Ali51 Braekfast Service
First of all, when arrival during the check-in I paid for the braekfast in advance for the 4 nights. The next day they could not find my on the list of the guests so they call the Reception to verify my name, the second day one of the Restaurant staff was going tho charge me for the breakfast. during the 3 nights no one from your service staff offered me a service except in the last day.
May 30, 2013