Rated 5 out of 5 by Treehouse Hotel staff was awesome!
I would give this hotel top rate. Stay was great! Staff was excellent.
February 8, 2014
Rated 5 out of 5 by thesewallsaretalking Highly recommended
We had booked and paid for another hotel in Charlotte (thru Priceline), but having read the reviews, we decided to cut our losses and look elsewhere. We found Aloft and at once knew it was what we were looking for. We were not dissapointed. We had snacks and drinks at the wxyz bar and Matthew at the bar was very attentive, The room was spectacular, reminded us of a contemporary hotel chain in France, Loved the bed with duvet, the blinds and all the furniture, The shower and tuilet set up was right on target, We also commented on the un-fussy check-in, check-out desk, and fresh approach of the staff. Overall just exactly what we had hoped for. In fact, we stayed another night thr following week-end, and it was just as good, Now, pleas consider Orlando and Atlanta for Alofts too!
November 21, 2011
Rated 5 out of 5 by princeton15 Hotel staff is the best
I've been here for over a month already and the hotel staff has made my long-term stay extremely comfortable and easy. Tina, Latoya, Alfredo, Karla, Katie, Cherelle, Hugh, Chelsea, Alex, Craig, Mike, Will, and Dennis have been extremely accommodating. It's nice to see such cheerful faces every time I am in the reception area or looking for a shuttle ride. They've all been extremely helpful in helping me get acquainted to the Ballantyne area.
July 28, 2013
Rated 4 out of 5 by ElliottF Why
Why did you go to the expense of significant features and:
1) not finish the room ceiling?
2) Have a place to hang up clothes in a parallel
fashion vs, perpendicular.?
3) Why not have a closet in the bedroom in
in front of the shower glass?
4) The bathroom vanity does not butt up to the
toilet wall....things fall through the crack.
5) The sink in the bathroom is very decorative
but ...there is no over flow protection...when
the stopper was depressed it wood not seal.
6) We had two rooms for four people.....all
thought the beds were too firm.
7) No rack to place luggage and access
8) Eating at a picnic table? Come on !
January 6, 2014
Rated 5 out of 5 by JanetC70 Helpful staff
The staff at the front desk was very helpful both when we checked in (Hugh gave great restaurant suggestions/directions) and when we checked out (I do not remember her name, but she took the time to write directions for us to get back onto I-77N). We fell in love with the location of the Aloft Charlotte Ballantyne. It is in a beautiful community!!
September 8, 2013
Rated 5 out of 5 by RCFlorida My new favorite hotel
Aloft Ballantyne was one of my best hotel experiences in years. It is an extremely clean location, rooms are comfortable and roomy, the gym, pool, property, were all equally as clean and modern. This hotel exceeded my expectations as I had never stayed at an Aloft before. The decor was bright and cheery and was overall a true vacation experience. I wish every hotel was as great as this location ! LOVE IT ! My only problem the entire stay was that the staff couldn't seem to get my room rate correct - booked a special, had to have it corrected twice and again at check-out, it had to be corrected.
July 11, 2012
Rated 5 out of 5 by CALI9454 Great place to stay
Extremely friendly and helpful staff. Great no frills place to stay. Great location and easy to park.
January 22, 2014
Rated 5 out of 5 by deanamazing Loved this place
Your hotel was beyond exceptional during my stay. It was immaculate and offered all the amenities me and my husband needed. The bed was very comfortable and I enjoyed the beautiful atmosphere inside and out. You guys made sure my stay was the best and you were vary much successful. I called the front desk numerous times with mindless questions and they were most helpful in answering them. I was shocked when I called the front desk asking where the ice machine was and they offered to bring me a bag of ice. I thought that was very kind. They went above and beyond to ensure my stay was delightful and I have nothing but good things to say about this hotel. I will be staying here again soon as well as recommending this hotel to everyone I know.
November 21, 2011
Rated 5 out of 5 by atcat Service? This is where others should take a class
This is definitely a hotel for hip youngsters, however, the people running this place KNOW what good service is. Simple eye contact, friendly hello's and goodbyes and genuinely inquiring how the guest is doing during their stay. I thought that maybe my circumstance was an aberration but the gentleman I saw at the desk was super nice to everyone. I liked their breakfast too. I didn't know they had a full breakfast menu because it's hidden but the guy at the desk pointed it out to me. It was a nice exit to my comfortable stay.
November 20, 2011
Rated 5 out of 5 by rambi MUCH better than expected
Mina, Kristen, Alfredo and Julie WOW; service you expect from a 5 star hotel you get at this Aloft hotel. professional yet very personable! they all made me feel special as if i was their Only guest!
when i arrived i was tired and i was met by Mina and Kristen with the most welcoming smiles and assistance. alfredo treated me like i was family. the room was immaculate. and when i misplaced a ring JUlie did EVERYTHING to help me find it...she even went thru the trash after taking all the linen off the bed and even moving the mattress to find it!
i know that i can be somewhat difficult to work w/ but they kept their pleasant demeaner in spite of me. i will be returning in sept and will certainly want to stay there ...if they'll have me .. GREAT JOB from a GREAT STAFF
April 8, 2013
Rated 5 out of 5 by Jill64 Aloft stay with pet
The staff met all our needs with a smile. There was always a quick response to our requests. Location at the end of the first floor hall, and exit, was a perfect placement.
January 17, 2014
Rated 5 out of 5 by VeryGoodPointsStacey Great hotel with great amenities
I stayed at the Aloft while on business and was very pleasantly surprised by my stay. The hotel condition was excellent and the staff was exceptionally friendly. The location is very convenient with easy access to the highway and local business and shopping.
I would absolutely stay at the hotel again and recommend it.
October 31, 2013
Rated 5 out of 5 by Kokes Great Service
The entire staff were very helpful, attentive, willing to go the extra mile. I got the impression that they were all happy to serve, especially Carla and Shanda (not sure about the spelling)
January 16, 2014
Rated 5 out of 5 by distad The best hotel for business or leisure in South Charlotte
I have been coming to Charlotte for over a year and have stayed at many Starwood properties locally. The staff, lead by Alistair, is by far the best I have seen within the Aloft brand and within the Starwood brand locally. The attention to detail is shown from the moment you walk in to the Aloha desk and is carried through the detail given to the amenities and finish of the hotel. There is nothing that really matches it. There is a shuttle that takes you to just about any restaurant or bar in the area. When I asked about a microwave and popcorn when I had my family down for a weekend, we returned to our room with that and basket of goodies for my son. The staff at the bar is amazingly courteous and gracious.
All I can say is its the best. The Bissell team sets that as the bar and Aloft exceeds it. I would recommend it to anyone.
March 21, 2012
Rated 5 out of 5 by bondsmom GREAT STAY
We had a wonderful four night stay at Aloft Ballantyne.
Kudos to Joelle, Karla & Alfredo.
The lobby is warm & inviting. I loved having a fireplace.
We had bought our beagle with us & he received a bed/treats and bowl at check in.
I would love to see complimentary coffee all day.
Bath mats would be great for the tiled floor in bath area.
Very nice having a w/d on the 5th floor. Could use a rolling laundry cart, though.
The BLISS products made my day.
THANK YOU. WE WILL BE BACK.
January 4, 2014
Rated 4 out of 5 by Stephen1976 Very courteous staff
The room itself and the facilities were fine, and all I could have expected for the price. But the staff greatly exceeded expectations. My wife, unfortunately, had to be hospitialized during our stay. The staff asked about her progress daily, sent us a personal note, and later sent a plant with another note.We greatly appreciiated the extra courtesy..
January 9, 2014
Rated 4 out of 5 by siddhu Great hotel with excellent customer service
I really enjoyed my stay at the Aloft, Ballantyne. I liked the way the rooms are designed, and especially the lobby decor. It reminded me a lot the hotels of Europe.
Also the customer service provided was awesome, especially the attention paid to the minor details. I also want to recognize Mina for the great customer service provided during my stay.
I will definitely be back here when I come back to Charlotte.
January 8, 2012
Rated 5 out of 5 by Carhartt Incredible Staff!
The Aloft Charlotte Ballantyne is hidden gem! I am so happy to have found this awesome new hotel in South Charlotte. The staff is superb! I can't say enough about the smoothness of the check in process and the friendliness of the staff. The hotel is clean and parking is free. What a great property!
July 30, 2013
Rated 5 out of 5 by Dee76 Love,Love,Love This Place!
Where do I begin? I booked this online hoping it was as nice as the website. It far exceeded the website! This place is in tip top shape! It is the cleanest hotel my husband and I have ever stayed in. We were greeted with a very friendly staff and departed with a friendly staff. Everyone was more than helpful. We arrived in our room and found free bottled water which is rare to find. They have a scent throughout the hotel that is so refreshing. Not sure of the scent but it was wonderful. The breakfest is made to order and it was very fresh and hot. I noticed that the rating from the state inspection in the food area was 100.5! It was such a relaxing stay for us. I just wish that we werent so busy that we could have enjoyed this stay more. The design of the hotel is so original. It is in a wonderful area as well. I would recommend anyone to stay here. More hotels need to put the guests first as the Aloft does. Thank you so much to all the staff. You do a great job. A++
October 17, 2012
Rated 4 out of 5 by Taxdoc NIce Hotel but cramped rooms
I stayed here over August 1, 2012. The staff is super friendly and helpful, but the price I paid was high ($179) and the room felt cramped. The AC makes a lot of noise for the room and it seemed as if the room was much warmer than the temperature that I set. I would stay here again, if the price point dropped.
August 5, 2012
Rated 5 out of 5 by Jennm07 Great Experience
We loved it! The front desk staff was able to extend our checkout time to accommodate my daughter's game schedule. Very helpful considering how badly she needed a hot shower after playing lacrosse in the freezing rain. Everything about the hotel was great!
January 6, 2014
Rated 5 out of 5 by amp1995 Re-freshing stay
The decor and features exceeded my expectations.
September 14, 2013
Rated 5 out of 5 by TravelPro123 This hotel remembers
The Aloft Charlotte Ballantyne remembers their guests - either by facial recognition or name and face. I felt appreciated and was treated like a professional. Well done Aloft Charlotte Ballantyne!
June 27, 2013
Rated 5 out of 5 by Jenn55 Excellent Value
This was a great experience. Much more to offer than what I had time for! Live music at the bar, a nice outdoor seated area, state of the art gym, indoor heated pool. Rooms were clean and comfy. Loved the retro chic decor!!
January 26, 2013
Rated 4 out of 5 by Four4ofUs Loved the lobby
Our family stayed for 2 nights and we really enjoyed this hotel. The lobby was one of the best I've ever seen with pool table, games, great tv, books,a bar, snacks, etc. I've never seen so many people utilize a hotel lobby like this one was being used. It had a really cool vibe. The kids loved the pool area and the seating and music in the pool area were relaxing for my husband and me. The room was plenty big enough for the four of us and provided plenty of hook ups for all of our electronic equipment. There was one negative thing to mention and I'm sure that it would have been addressed had I mentioned it to the staff. There was a stain on the carpet by the door to our room and since it is a pet friendly motel, I had ideas of what it was, even though we were supposedly on a "non-pet" floor. Other than that, we had a wonderful stay. Would highly recommend this facility.
December 30, 2013
Rated 5 out of 5 by Dallas0 Unique experience
I've not stayed in this type of hotel before. At first, was a little leary. I'm used to more " fancier" amenities. But, I was pleasantly surprised. My stay was nice, comfortable & a great experience.
March 22, 2013
Rated 5 out of 5 by AydensMom We Loved This Place!!
We Thoroughly enjoyed our Stay here. I'm already recommending my friends and clients to stay :-) Everything was convenient and we will return.
July 16, 2013
Rated 5 out of 5 by Pete609 5 Star Experience
Aloft properties will give you a new, fresh hotel experience at an affordable rate.
The new Target of the hotel industry. Please continue to set the new hotel standards
February 19, 2013
Rated 5 out of 5 by Lori31 This hotel had everything I needed: clean room, friendly staff, food and beverage available on site.
This was my first staying at Aloft hotel. All around positive experience. I would stay again!
July 29, 2013
Rated 5 out of 5 by hodgepodge Pre-Wedding Night
Excellent customer service & extremely friendly employees. Makes the whole experience wonderful. It was a great way to spend the night before my wedding.
December 7, 2011