Rated 5 out of 5 by tparob One of my favorite hotels
The title says it all, this is one of my favorite hotels. The staff is very accomodating and the rooms are always comfortable
March 24, 2013
Rated 5 out of 5 by Juanita AWESOME AWESOME AWESOME
The hotel and the staff at this hotel are awesome. This hotel is close to everything you need. It is a must stay in Charlotte.
November 15, 2012
Rated 5 out of 5 by barry New and Fresh
Wonderful experience. Highly recommend.
March 20, 2013
Rated 5 out of 5 by Rockdoc Family Birthday Weekend
Rooms were on the 5th floor with views of the golf course. Like the hotel lobby, the rooms were clean and modern, although smaller in size, every inch of space was used to near perfection. The bathroom was wonderful. Lovely sink, under counter refrigerator, large shower and nicely partitioned for privacy. Beds were comfortable but firm. Flat screen television worked well and was a nice size, but no HGTV for late night viewing.
The breakfast was superior. Omelet and egg sandwich are the best. The WXYZ bar was outstanding. Drinks and the bartenders were great. When we are back in Charlotte, we'll be at the Aloft Ballantyne. Truly a brilliant place.
June 27, 2012
Rated 3 out of 5 by InternetUser123 Rooms are VERY comfortable but Internet is awful
This is my second stay at this Aloft and the bed was extremely comfortable and the showers are high up and have great pressure. I like the green option where you don't have to get towels replaced and your room made up fresh daily.
I wish it had a restaurant and there is limited,but "okay" room service.
The big problem for me is the spotty and unreliable Internet. This was not a problem for me on my first stay although I heard others complaining. But on my second stay it was ridiculously bad and our whole group of 6 had trouble. And no, I did not complain to the desk, because I just didn't have time to screw around with troubleshooting. It should just work!
September 22, 2013
Rated 5 out of 5 by Wammy My Home Away from Home
This is my 4th stay at an Aloft hotel and it was by far the best. We travel with 2 small pups and the staff made sure that the pet goodies were in our room upon arrival. This was a first for us at Aloft. The staff was kind enough to put us on the first floor which was a big plus when you have pets. Every request we had was responded to with priority and we were treated like valued guests. The property was clean, bright and quiet. I would recommend it for leisure or business guests. The food and drink and daily specials were a great treat. The shower was amazing, so much better than a tub shower. I can't wait to return for another visit.
July 19, 2012
Rated 3 out of 5 by Raquel01 Our stay was just ok
You definitely feel like you're staying in a budget hotel. The rooms are cramped, and it's obvious they tried to fit as many rooms into that building as possible. There aren't even closets!
We were not big fans of having to use the key to turn on the lights. The room service is contracted out to some outside business, and so it was slow and not good. The Re:Fuel concept makes you feel nickel-and-dimed, and the "CHEF" merely warms up frozen foods for the expensive breakfast plates.
In Charlotte, an outdoor pool would make more sense than an indoor pool. The outside seating area is not at all inviting, no shade!
The "Green" thing is pushed quite a bit, and they actually bribe you not to use housekeeping services. The shower gel/shampoo dispenser was left empty for the duration of our stay.
We have pets of our own, but don't really want to stay in a hotel room where others have kept their dogs. There were dogs everywhere.
The staff was ok, although not the friendliest. My cousin was bombarded in lobby by staff members when he arrived with a cooler. They treated him like he'd done something wrong. One even said that the police would come and blame the staff for "Drunks in the lobby." 1. He had just arrived and was only pulling the cooler to the elevator.
2. There is a bar in the lobby.
We were there for a wedding, and we agreed that our first impressions of the hotel were fine, but we would not stay at Aloft hotels again.
August 1, 2012
Rated 5 out of 5 by kwasham Great stay !
I had never stayed at an Aloft location until this past weekend when I found myself in Charlotte visiting friends and family. I ran across the hotel while searching for hotels in the Ballantyne area. I was quite impressed by the hotel. Probably one of the coolest I have stayed at. At least in this price range. It certainly was quite a surprise. And I was also impressed that they are pet friendly. The hotel was super clean and had kind of young hip vibe. The staff was all very courteous and helpful. I wish there were more locations as I will be looking for them on my next trip.
November 25, 2013
Rated 5 out of 5 by Dennis24 Memorial Day Weekend
My wife and I stayed here during the Memorial day weekend. This was the first time staying at this hotel and I was extremely impressed. This was a great total customer experience. When I booked the room using the Starwood 800 number, the service rep was extremely professional and friendly. I teach people how to sale over the phone and I was very impressed by the rep. The hotel was clean and I enjoyed the modern feel. I loved the bed, shower and pool table downstairs. My wife and I have referred to our visit many times and we wish were back there. We will visit Charlotte just to stay at your hotel. Thanks for the experience.
June 6, 2012
Rated 2 out of 5 by Booksykatz Bed was hard and lumpy
Expected a lot more from Starwood. Room was very small, bed was hard and lumpy, not many amenities as compared with other hotels I've stayed in (even at lower cost). Very unimpressed.
December 26, 2013
Rated 5 out of 5 by TheTraveller Merry Merry,
My wife and I stayed at the Aloft in Ballantyne over the Christmas holidays. We were accompanied by our little rescue dog, Bandit. The hotel is spotless, the staff incredibly courteous and the amenities everything a person would want. The staff was extraordinarily attentive, caring and knowledgeable. Access to the Aloft is as easy as it gets and there are a huge number of restaurants and shops all within a minute or two if the hotel. If you need to go into The city (Charlotte) it is a 10 minute drive on the interstate. Whether or not you are in town for business or pleasure the Aloft at Ballentyne is the place to stay.
December 27, 2012
Rated 5 out of 5 by ScottyD Awesome Place and Awesome Staff
We are huge fans of Starwoods and SPG. The staff went above and beyond and this place was AWESOME. They gave us an early check in, the pool was great, the bar area was great, Location was awesome, This is becoming one of my favorite SPG properties as we like the convenience of everything, but this is more self-serve and we really like this aspect as well. Room is super comfortable, in room refrigerator, I cannot say enough good things but the staff was hugely helpful and they were working pretty hard managing the front area. So, keep on doing well with your hotel model. We always pick your hotel when available.
August 1, 2012
Rated 5 out of 5 by LDB823 Aloft is ALWAYS the Best!
I've stayed in Aloft Hotels three times now, the Ballantyne Hotel being the third time. Every stay is wonderful! Each time I've stayed I've felt welcome, comfortable, and always enjoy myself in the WXYZ lounge having drinks and playing Pool. The entire hotel is clean and visually appealing inside and out. Rooms are comfortable, clean, and modern. The staff is friendly and willing to help. Huge props to Betsy for giving me a call back in regards to a mistake I made booking online where I might have been double charged...but she put my mind at ease and re-enforced the confidence I had in the good integrity of the hotel, which I feel is in a class all its own! Love you guys! TY!
November 7, 2012
Rated 5 out of 5 by PatGrif Great Staff
From the moment we checked in Hugh was great. We were going next door for Christmas party and couldn't check in early but Alex called and got us in immediately. My husband didn't have to wait around the lobby while I went shopping and he could watch the game in the comfort of our room. Alex was awesome! I would definitely stay here again. The rooms were clean, quiet and efficiently designed. A nice change.
December 9, 2013
Rated 3 out of 5 by Unknown2012 Overall a good experience
This hotel is beautiful and it has a lot going on. I think that for a weekend in Charlotte this is the perfect place to stay. There is live music, a full bar, a gym and indoor pool. However, this hotel is not meant to have a guest stay for more than a couple of nights. I was there on business and I didn't have the basic things I needed to live somewhere for a week. For example, there was no microwave in my room. The ice machine was located on the lobby level. The fridge was so small I could barely put a couple of sodas in there. Everything was pay per item and after a few days that can get very expensive.
January 30, 2012
Rated 3 out of 5 by SheratonFan Hotel too Edgy for My Tastes
This hotel is very contemporary, concrete and metal decor. No restaurant for breakfast but made to order eggs available to go or to dine at a communal table that only holds about 8 people. Room is also very contemporary--flat low beds which are not my style. Staff was friendly however, I will not be returning.
December 13, 2013
Rated 5 out of 5 by jackofalltrades Really cool and Hip
I wasn't too sure about this hotel because it seems to be geared to younger people, but the staff there really goes above and beyond making all their guests feel welcome. I didn't think I would "fit in" but once I was there, the rooms were nice and simple and the hotel had eveyrthing you need. You just have to be open to a new experience and do have to look around for a few things. The iron board was in the head board of my bed and the lights were operated by my key card, but I enjoyed the uniqueness of it all. The best thing there though is the staff. I saw lots of smiles and neighborly treatment.
November 7, 2011
Rated 2 out of 5 by heardenough Noisy Hotel
Hotel room was very noisy after 11pm. Patrons from the bar went out on the back patio outside and talked/laughed loudly. Sound seemed to go right through the walls like they were made of paper. Even though I was on the 3rd floor with windows closed, heard everything. Tried to turn the fan on to drown out the noise, but the fan wouldn't turn on without the A/C. So, I had to turn the A/C down to 68 degrees in order to get it to stay on and drown out the noise below at 11:30pm so I could go to sleep. This is supposed to be a "green" hotel, but I probably wasted more electricity here than at any hotel I ever stayed at because I had to turn the A/C on so low to drown out the noise. Would not recommend this place to anyone.
September 3, 2012
Rated 5 out of 5 by CHIEFQ AWESOME STAY
The hotel and rooms were VERY CLEAN. The location of the hotel was GREAT because it was surrounded by lots of stores and restaurants within a 2 mile redius and downtown Charlotte was only a 15 minute drive. The best part about this hotel is that they allow dogs (had 2 dogs with me) with no fees or restrictions, which was AWESOME for me and my family!!! If I am ever in Charlotte again, I will difinitely stay agian at the Aloft!!!!
November 13, 2013
Rated 5 out of 5 by LaurenJaye28 Great staff
A wonderful hotel in every way!!
December 6, 2013
Rated 5 out of 5 by woodyandbuzz Personnel
Alex was the best! She did everything possible to make sure my family had everything we needed to enjoy our stay.
November 26, 2013
Rated 5 out of 5 by palmettogirl73 Awesome Hotel & Great Rates for Charlotte
This was the 2nd time my husband & I have stayed at the Aloft Ballantyne & both times were great experiences. The staff is very welcoming & accommodating. The rooms are great. I love that they have a set up in each room so you can hook a DVD player or gaming system to the TV. Most hotels restrict that because they want you to rent movies or games from them for unreasonably high prices. I like that this hotel is "eco friendly", too. Lastly, we enjoy the indoor pool & so do our children. Overall a great place!
August 8, 2012
Rated 5 out of 5 by sealiz No wonder they are sold out all of the time!
Wow! Matt the bartender and Alexis the front desk should be training quite a few other people throughout Starwood. This hotel is really nice. Room has a simple layout but lots of plugs for my electronics! The lobby is great and the pool is nice as well. I like how they have different snacks to buy at the Grab and Go but the bar snacks were excellent as well. Such a nice stay; just disappointed they are sold out for the rest of the week when I wanted to stay! Again though, it was handled so nicely.
March 11, 2012
Rated 5 out of 5 by Bert71 Staff is Excellent
The staff was very welcoming and accommodating to my requests. One morning the coffee in the lobby was brewed a little weak and when I commented this to the staff at the front desk they gave me an espresso on the house. The next morning when I tried the coffee it tasted great.
November 1, 2013
Rated 4 out of 5 by Ferty06 Fantastic Staff
The staff is what will make me return to this property. GM very visible and all staff members excellent service providers.
November 10, 2013
Rated 4 out of 5 by NYAnnie42 Comfortable Stay
The room was clean and comfortable. Staff was so helpful and accomodating. I was a little disappointed with the food. They had a chef there for breakfast and I thought he was taking orders to prepare food (home made), but in fact he was microwaving eggs, bacon, etc. That was a little disappointing to me. Also, I was told that the hotel had shuttle service to the mall and there wasn't. So I had to pay for a taxi both ways unexpectedly. Other than that, it was a good stay.
August 13, 2012
Rated 5 out of 5 by RyanB Great Stay For Business Travel
This was my first trip to Charlotte and first stay at an Aloft. I was very pleased by the staff and quality of furnishings. Special thanks to Michael at the bar for coordinating a bottle of wine that my wife wanted to surprise me with during the trip. The only feedback that I would say needs attention is with regards to the workout machine as it was not in working order during my visit. I plan on staying here again in my future visits regardless of this detail.
April 25, 2012
Rated 3 out of 5 by GJ55 Unlike other Alofts, pets DO NOT stay free.
I love Aloft. I like the hip vibe, the exercise area, the plunge pool, the bar/lobby. I also love their cutting edge pet policy. That is, I love OTHER Alofts' pet policies.
This Aloft, unlike others I have stayed in, charge a $100.00 fee for dogs over 40 lbs. This is not mentioned on the website, I had to call the hotel directly to find out.
So stay here for pet-free travel, there are less pet-pricey places to stay if you're traveling with your furry friend.
December 24, 2011
Rated 4 out of 5 by October18 Loved this hote experience.....modern, European style
Enjoyed our stay with the exception of the view from the room...overlooked the roof of the entrance! Front desk and bar staff helpful and friendly.
October 27, 2013
Rated 4 out of 5 by Helen64 Different and funky. Comfortable and Immaculate
Because Aloft is pet friendly, I was apprehensive we'd be relegated to a "doggie or smoking" room while traveling with our pooch. Couldn't have been farther from the truth. Contemporary room was well appointed, and immaculate. Loved it and will look for Aloft anytime.
October 14, 2013