Rated 3 out of 5 by GOODBYE1516 This hotel does not stand for 4 star
Cleanliness needs improvement. Bathing place and specifically hot & cold water mixing is not at all perfect.
Power failure and switching to generator should be automatic.
You could keep fresh boiled milk in the instead of milk powder.
February 24, 2015
Rated 1 out of 5 by Sham67 Very Bad experience
I being a SPG member i had booked the hotel for double occupancy but when i checked in they made me to wait for half hour later they say they are fully booked they can give me 2 individual beds i told them clearly i had booked for a king size bed not for two individual beds again i waited for 15 minutes and told them to cancel the booking later they came back and said the room is ready. The toilet was very badly maintained the shower was very badly maintained. Housekeeping staff was irresponsible they provided with only one dental kit when requested for another one had to wait for half hour. The staff says its 24 hours of food when you order t he food they say its available and later on they call you and say its not available and kitchen is closed this happened twice with us we stayed only for a night we experienced only the bad things.
January 9, 2015
Rated 5 out of 5 by nanda75 Superb Hotel with Good Service -
Aloft in Coimbatore is good for their modern amenities, good food, nice cocktails excellent service. I've stayed here for 4 nights during the Exhibition in January - 2013, In fact it became my dwelling on those days....felt home comfort, located in heart of the city is very good convenient for me travel everywhere....Tidy service provided by the room service, kind and warm welcome from the front office as a whole I love being with Aloft...
May 23, 2013
Rated 1 out of 5 by Anshuman Disgusting Experience
Proximity to airport
Extremely poor objection handling and response to customer complaint(not at all happy with the way Mr. Bhupesh handled the complaint)
No focus on customers
Senior managers not accessible
No empathy to customers request and needs
Attitude issue with front office staff.
June 13, 2014
Rated 4 out of 5 by Prashant Good Experience
hi. Well i have a mixed tale to tell. i checked in to the hotel on 21st Apr at night 2100 hrs. on arrival the valet took my car and parked it into their parking. Next morning when i had to check out to catch my flight (scheduled for 1030hrs) and asked for my car, i was informed at 0800 hrs that my car was not starting. That did put me in a difficult situation and ofcourse i was quite furious at the hotel as the valet had parked my car and i was not sure what he did to put me in this situation. there was no mechanic readily available and things were getting more and more difficult as i was moving with bag and baggage to Delhi and had to hand over my car to the transporter at the airport prior to my flight. but this is a story of the excellent effort of the hotel from here onwards. the hotel, true to it's star rating did not hesitate to take full responsibility for the situation. The staff provided me with the hotel transport and dropped me at the airport. there after they made relentless efforts to ensure my car was repaired and handed over to the transporter before my flight took off and made a completion report to me on my phone. i have been searching for a forum to inform the right hotel authorities about the splendid efforts of the hotel staff, in particular Mr Lijo on this occasion. since i could not find any other forum i took to narrating this incident here hoping the right people will notice it. this review is more for the eyes of the hotel authorities and can provide an insight into the excellent working of the hotel for the wary travellers as well.
April 24, 2012
Rated 1 out of 5 by vigivigi A lofty experience
Let me introduce myself as a platinum SPG member. I have been loving the experience and enjoying platinum benefits throughout the world. Coimbatore is my home town and we have visited the Mediterranean restaurant often, intact we were there for two of our anniversaries over the years.
This experience of mine happened today when I visited the restaurant with my wife, brothers, mom and aunt. To begin with the waiter had no idea of the spg benefit of 15% off on food. He brought the food and beverage manager who was equally ill informed. I had to log on to one of their computers to prove my point, after which he said that he has not been updated about the discounts. This I find it hard to believe on how a person in his level can not be informed on something in his own domain.
After this came the food, we first got peach lime tea that was white in colour and then the pina colada did not have a hint of coconut!!!!!!!
This joke was followed by humus that had a consistency of a soup and when querried, we were told by the chef that it was due to the fact that the humus was made 'fresh'. I was an absolutewaste of time and we cancelled the rest of the order, pay the bill and had to find a better restaurant at 9.30 pm.
I anyone thinks that thus ended the experience from he'll, you are sorely mistaken. We went to collect the car from the valet and we waited there for some time waiting for a valet to get our car, to our disgust we were informed by the security to collect our car ourself as the driver had gone out.
It was all in all a bad experience and I'm very disappointed that a Starwood hotel can deliver such low levels of service. I'm sure as sunrise that I will never go back and certainly not for my anniversary which is towards the end of the month.
August 18, 2013
Rated 2 out of 5 by Sam85 General cleanliness not up to standard.
Room was not very clean and smelt of urine. Staff could not organise a quick coffee at breakfast.
December 7, 2014
Rated 1 out of 5 by Peshwa Poor Response to Starwood Guest
A very poor stay overall here.
Initially the hotel did not even acknowledge the starwood group booking and wanted to charge extra over the counter in spite of booking and agreeing to paying online.
In spite of sharing the online booking, they asked the guest to give an extra credit card during check in.
After we had done the complete money transfer for the stay, they again made the guest pay the whole bill amount stating they did not receive the payment though the bill was paid for one day in advance.
I can give adequate proof to substantiate the above.
April 23, 2014