Rated 1 out of 5 by Unsatisfied10000000000000 Everything's fine if you don't ask questions
On my wedding weekend, was charged twice for same room; had to pay a third time for another room.
Here, the customer is not in the right; the manager is most insistent that he's right.
He was unapologetic, rude (He told me I needed to learn how to listen!), and unwilling to work with us to resolve this.
Don't waste your money or the manager's time!!! They're jerks!
April 30, 2013
Rated 5 out of 5 by jmmfam I loved it and pets loved it!
This is my new favorite hotel! Best travel experience ever! Staff was courteous and very helpful. Loved the concept of a 5 star hotel without all the extra charges for every little thing....complimentary WIFI, valet parking, water bottles etc. ARF program for the dogs was exceptional, no pet fees or deposits, doggie bed, bowls, placemat, and treats provided.
February 9, 2012
Rated 2 out of 5 by CHRon Bad service and Euro-cheap
First, I need to tell you about my seemingly simple request to extend my stay by one night. I called the morning of my arrival and asked about extending my stay one night. I was told that there were no king size beds available for the next night and that I would need to change rooms. No problem! I then asked if I could just check in to a room with queen beds and stay in the same room for two nights. This is when the craziness started.
I was told that even though they had rooms with queen size beds, I would not be able to do this because it would require canceling my reservation and creating a new one, but it was too close to checkin time to cancel my reservation. I asked to talk to a manager, who them repeated the same nonsense. I explained that if I needed to change rooms, I would just go to another hotel. She had no problem with this, so I hung up on her and made a reservation elsewhere. It's rare to see a business that will so blithely inconvenience a willing customer!
When I checked in for my one night at the hotel, I was grateful for the manager's intransigence. Those of you looking for an American copy of a mid-priced, slightly dated European hotel won't be disappointed. You get a small room, with cheap looking Euro-contemporary decor. You get a noisy AC unit, a noisy refrigerator under the sink, hand towels that you need to walk around the corner to use, over-stylized fixtures, etc. At least you get washcloths. The cleanliness level is southern European, not Northern European.
The WXYZ bar, has wines that you will recognize from your local grocery store in an ugly, poured concrete setting with trendy lighting. It has a weird, nouveau, "Martinis with Stalin" feel.
It all feels strangely out of place in Chapel Hill, where land is comparatively cheap and people are accustomed to good service.
May 14, 2012
Rated 2 out of 5 by Guest24601A Gone to the Dogs
This property tries to be all things to all guests and succeeds at none. The smelsl and sounds of dogs overshadows the voices and scents of two legged guests at play,rest or recreation. The beds are less than nothing special and some bedding had the odor of wet dog. While to some that may be home, to us it was not. Walking the grounds around the hotel was risky at best. Hotel parking spaces were coned off from paying guests? House keeper with a trolley full of towels suggested that I call downstairs for extra towels. No hotel or local directory in the rooms. Nothing special anywhere here and no reason to consider returning. This was our second stay here after spending one night in the past. The only positive aspect was the friendly greeting by the desk person at check in.
April 21, 2014
Rated 5 out of 5 by Toad04 Loved It!
We always stay at Starwood properties when available but had never stayed at an Aloft. I loved it. We arrived late after a hectic day of traveling and walked in to a calm lobby, music playing, people playing pool...everyone was relaxed and happy. The front desk greeted us with warm smiles and checked us in quickly. Bar food turned out to be delicious and had healthy choices. I texted my husband at home and told him we will only stay at Alofts from now on. Simple, stylish, comfortable! The beds were so comfy.
March 29, 2013
Rated 2 out of 5 by Experienced You have serious design problems
1) Clothes storage awkward and completely inadequate. Put up some hooks if you're not going to have a closet.
2) Door to shower leaked badly, creating large pool of water on the floor.
3) Climate control was ridiculous. In order to sleep in a ccol room, one had to use AC -- in January!
4) Pillows so soft that they offered no support even with two of them.
5) Get rid of the useless couch and replace with a dresser.
January 21, 2013
Rated 1 out of 5 by WILLIAM The facilities did not allow me to sleep...
There was an issue with the phone in my room, so it made a sound similar to an alarm the entire night. At ~4AM, I figured out how to unplug the phone & phone jack and was able to sleep until 5:30AM. This was a terrible experience. I stay in SPG hotels frequently and have been staying often this year. At a bare minimum, I expect to be able to sleep without interruption.
April 18, 2013
Rated 1 out of 5 by dissatisfied1000 Heating not working
I visited Aloft hotel in February after the storm. It was a warm day but the night was cold. I woke up in the middle of the night freezing - the heating was not working. When I checked out I asked staff to look into this issue. I was told this will be done but have not heard from the them. Not even a courteous "sorry" when I left. I would never stay there again.
March 5, 2014